Good Morning from still hot and sunny Venice.Remember how happy I was about the shuttle bus situation in Venice and the huge pat on the back I gave myself? Well ….forget about it. Today, due to the fact that there are two ships on turnaround (this means they are debarking and embarking guests here) I was told we would have only two buses….Oh joy. The Emerald Princess, The Aurora (P & O) and the Royal Caribbean something of the seas are here and all the buses are being used by us all. Hopefully the guests will be ok with the 15 minute walk from Piazza Roma to the vessel otherwise there may be a bit of a wait.
I spoke to the Operator and Agent this morning at 8:00am when Heidi reported a large line of 150 people waiting for a bus and then was told the news. The line did go down quickly but at one point there was a 30 minute wait and that, in my
mind, is not acceptable. I find these sorts of things so frustrating, I just want things to be perfect and I know they can be but once again I have hit this roadblock. Anyway, I will have extra staff at the Vaparetto Station and hopefully, as I said, most people will walk back. It is the height of the season and you can tell just how busy Europe is now and how popular. I remember the first season on the Carnival Liberty and I can remember in most ports we hardly saw another ship but, I can tell you this year it is obvious that Europe is the place to be.
It’s hot, and I really find it strange that still we get people who seem surprised about that. I guess Europe to some still has that image of fog and rain but the Mediterranean is as humid as anywhere at the height of summer. I have recently put this fact sheet together for guests. This is based on counteracting the comments we get now and then and I have seen these reduced since Heidi and I devised this sheet two cruises ago. It is now placed inside the Carnival Capers on the first day and has some very useful information.
Here is a copy for your approval.
M/V CARNIVAL FREEDOM
GOING ASHORE
IMPORTANT INFORMATION
* PLEASE READ CAREFULLY *Cruising the Mediterranean conjures up visions of exciting experiences ashore. The history, culture, great shopping and delicious food – combined with the charm of the inhabitants make Europe an incredibly diverse destination.
The reality of countries that we will visit is very exciting.
The following, however, are a few things to keep in mind during your visit:
As we are in the peak of the tourist season in the Mediterranean, please be aware that you will indeed encounter considerable crowds and long lines at the tour venues ( especially in Capri and the Amalfi Coast (Naples), Athens, Venice, Istanbul and Rome, Vatican ). Extensive traffic may be found en route to the attractions and delays may happen. We appreciate your understanding in this matter.
* Ongoing restoration work is often carried out at the venues.
* While the transportation used for shore excursions (motor coaches and vans) does have air-conditioning, the standard for Europe is not the same as that for North America or onboard the ship. Therefore, you may find that the air-conditioning feels less cool than that onboard or of that to which you are accustomed at home – especially if the temperatures in port are high and the sun is shining.
* The ship’s organized tours are guided: all tours included English speaking guides. If you don’t understand your Tour Guide (they may have a marked accent) during a ship’s organized tour, please ask them to repeat. They really want you to have a good time and they are eager to show you their country.
* Taxis: always agree on the fare before getting in the taxi. For long distance trips, please allow plenty of time to return to the ship by the back on board time. You will find the back on board time on the front page of the Carnival Caper.
* The weather can change during the course of the day and the sun can be very strong. We suggest that you always bring ashore with you a hat, sunscreen lotion, sunglasses and that you wear light, casual clothing and comfortable, low-heeled walking shoes.
Please always carry extra water with you ashore.
Here are today’s photos
1. THE COUNTRY HOME TOUR IN DUBROVNIK
2. THE COUNTRY HOME – 280 YEARS OLD
3. DUBROVNIK OLD TOWN
In today’s In Their Own Words Section, you will find one of those letters that makes you go ……. “are you kidding me ” ……. Here it is:
So, she bought a t shirt, it’s stained, it’s my fault and we have to pay for her
to exchange it…….. You have to smile.
Here are some more:
Better get on with the Q and A as I am WAY behind.
PAUL F. PIETRANGELO – And it is nice to start with you sir. The Bloggers T Shirts are for everyone and will be available for purchase via the website www.carnivalfuntees.com . Roberto is also putting a direct link on the blog page soon and this will make them easy to buy. There will be a special edition shirt for the Bloggers Cruise but these are for anyone who wants to buy them., I wonder how many will be bought? I hope you didn’t scare Amy Lynn with your laughing, which story had you amused so much? I hope all is well with you and the family and thank you for buying a shirt, at least I know someone is.
BIG ED – que ? OK, I translated what Nanetteali said in Spanish and it reads. >>>>>>>>I think Big Ed should book the Bloggers Cruise and not sail on the one after that. He needs his draws washing, he won’t get a booth and John will buy him a huge porterhouse steak while Mrs. Big Ed gets a massage. If he does not go John will
eat Five bags of jelly beans and visit his cabin.
KEN – Glad you finally got your question through the long journey in Cyber Space, it must be exhausted. Let me answer your question about disembarking the ship on the 17th. You can disembark at anytime you like and if you have to be at the airport as you said by 6:00am then I suggest you leave the ship at 4:45am. Do you have private transportation? If not, then you will need to let me know during the cruise and we will arrange a taxi for you which will cost about 100 euros. You also asked for a restaurant for the night before in Rome. Well,
not knowing what you love to eat, the best advice I can give you is to head for Via Veneto. This is the major thoroughfare in Rome and has the best selection of restaurants and cafes and is a wonderful place to sit and watch the world go by, especially the ladies -.sshhhhhhhh, don’t tell Heidi. Anyway, let me know if you need anything else and I will see you onboard.
BRYAN – the jelly beans I think were supposed to be eaten a few at a time however I ignored that and the results were Vesuvius like! I wish you had BEAN here to experience it for yourself
PATRICK A RANALLI – I SEE THAT YOU OWN A Parasailing Club and I must admit it something that you would have to pay me lots of money to do although I would guess you would need a pretty powerful boat to get someone like me in the air. Anyway, my wife loves that sort of thing as do many people I know but I cannot
imagine what people would find to complain about that high up in the air! Your reservation as I mentioned is confirmed and I sincerely look forward to meeting you in a few weeks. Have fun in the sun in Florida and maybe one day and after eating a few jelly beans I can get up in the air. Cheers.
NANETTEALI – Send more Jelly Beans. Pour Favor mucho gaso beano grasyarse.
HEIDI – BETH AND KEVIN – Thanks to all three of youfor the PASTA diet which made me smile. My no carbs diet is going ok but boy it was hard last night with all the pasta and pasties that adorn every restaurant – still I was a good lad and I hope to keep it going. I just miss my jelly beans. Heidi and I send our best to all four of you and hope to see you soon.
INEZ – Glad to hear the blogs make you laugh and thanks also for the reminder that 99.99% of Southerners have a wonderful sense of humour and are pleasant and lovely people. I guess there must be a lot of changes between New Jersey and North Carolina but I am sure you now have the best of both worlds. Please keep reading the blog and my best to you and the family.
THE CHADS – In Ocho Rios you can experience all of the wish list you mentioned. There is a special place called DOLPHIN COVE where you can swim and encounter the beautiful creature that is the Dolphin. It is simply gorgeous there and you can also combine this with a trip to Dunn’s River Falls which is a MUST SEE. You also mentioned a desire to go horseback riding which is again available along the beaches of Jamaica from a place called Chuka Cove. Part of the tour involves bareback (the horse, not you) in the ocean and is quite
incomparable. There then are two choices for Jamaica and although sometimes it can get a bad rap I promise you that if you go to the right places with the right people you will see why I and thousands of visitors think it is such a vibrant and fun place to visit on your cruise. Let me know your thoughts and my best to all the Chads.
JO MYERLY – Jo, I checked with Gareth the Casino Manager and he has no problem with you putting $20,000 down on one roll of the crap table dice and if it brings you luck, yes, by all means take off your bra, we appreciate the support:)
TAMMIE – See, you could be a Cruise Director as you said what I wanted to say….but bit my tongue instead. How about that letter today where the guest wanted me to exchange a shirt she bought???…what a job I have …..how lucky I am to meet such individual people….said with just a small touch of sarcasm. Hope all is well Tammie and thanks for reading the blog thingy.
CAROL SCHOENBERGER – Hell Carol, how are you today? I had no idea you were a Treki so thanks for the Klingon. Good Luck. I met a lady in the welcome aboard show this week who I swear was a Ferengi!
I READ THE ENGLISH LANGUAGE POSTING YOU SLAPPED ON AND HAVE FORWARDED IT TO SOME FRIENDS, I WISH I COULD SEND IT TO MY MATE FROM NORTH CAROLINA!
I join you in remembering those people who lost their lives in the Alaska plane crash you mentioned as I am sure do all the bloggers….we shall remember them today.
You know, when I listed the ships I had worked on I totally forgot about those I worked on in the Bar Department. It seems so long ago. Anyway, yes, I worked on the Holiday (my first ever ship), the Jubilee and the Celebration all as Bar Waiter, Wine Steward (I was awful) and Assistant Bar Manager….those were the days. The letters I receive are priceless and this blog allows me to share the good, the bad and the …. Well …. let’s be nice and say … different with all of you. The sugar free beans are all finished much to Heidi’s joy but hopefully others will take pity on my needs and replenish my personal jet pack and send me some.To finish, more Star Trek. You have been and always shall be my friend ….all the best Carol.
MILLIE S – Millie, the answer to your question on if you can make it to the ship and then do the Rome By Night tour — YES. However, I would not be a good CD if I did not mention that you will have landed that day, already done a tour that morning and then have to go through check-in etc. You will be tired. Please, just bear that in mind. I am not trying to talk you out of what is a great tour but two tours in 24 hours after you have just flown Trans Atlantic may be too much and remember we have a 25% cancellation policy. Have a think
about it and remember you can see how you feel when you arrive to the ship and book then if you want to. Just a thought. I will be here if you need further advice and suggestions.
RUTH JAMISON – Thank you for the plug of the Rome By Night Tour I was just mentioning to Millie. You are right, it is a wonderful experience but now and then we have cruises where it just does not sell. The experience you had describes it perfectly though and I am sure that others reading your commentary
will be encouraged to book it. What did you have for dinner? Thanks again Ruth and my best to you and the family.
DWA 76 – Thanks mate, I am glad you enjoyed the blog thingy today and the joke. I never tell ” joke jokes ” on stage but as you enjoyed the last one, here is one more of my favorites although Heidi does not understand why.
A husband and wife went to counseling after 15 years of marriage. When asked what the problem was, the wife went into a passionate, painful tirade listing every problem they had ever had in the 15 years they had been married. She went on and on and on – neglect, lack of intimacy, emptiness, loneliness, feeling unloved and unlovable, an entire laundry list of unmet needs she had endured over the course of their marriage.
Finally, after allowing this to go on for a sufficient length of time, the therapist got up, walked around the desk and, after asking the wife to stand, he embraced and kissed her passionately. The woman shut up and quietly sat down as though in a daze.
The therapist turned to the husband and said, “This is what your wife needs at least three times a week. Can you do this?”
The husband thought for a moment and replied, “Well, I can drop her off here on Mondays and Wednesdays, but on Fridays, I golf.”
Anyway, the lady who missed the ship in Capri rejoined yesterday in Naples and had a happy reunion (I hope) with her family. She said she was waiting for her son and that he forgot he was supposed to meet her…Families!
Hope all is well mate and hope you enjoyed today’s joke.
RAY McTEAGUE – I remember the rescue you spoke about very well Ray. It was on the Carnival Destiny. The Canadian Coast Guard ship could not get alongside because of the swells so yes, we called in a helicopter and the rescue was made and the guest received the medical attention he needed. I salute all the fine
men and women of the Coast Guard service from all over the world who continue to protect those in peril on the sea.
I am happy to hear you enjoyed seeing the card on the blog. Receiving cards is something that means so much to Heidi and anytime we get one it adds such a personal touch to the blog. We received a lot last cruise and hope this lovely trend continues. Thanks again mate and I hope you continue to enjoy the blog.
FENG SHUI TURTLE – A new inventory of scrap books will be coming in Barcelona and we will have lots for the following cruise so we will make sure you get one. Please though, if you feel that you are a kind and giving person, please bestow a large bag of sugar free jelly beans upon me. Eating them allows me to meet more people by propelling myself quickly around the ship using my personal jet pack….although…for some strange reason the people I do meet do not want to be around me for too long.
Thank you for the slapping on the reason you have your screen name. Heidi loves turtles and I am sure you and her will become great friends. See you next cruise and you will also meet my ugly best mate Alan Adkins.
DON AND LAURA – Konnicichiwa to you both as well. Bloggers, here we have two people reading this humble blog thingy in Japan while serving their country in the United States Air Force…..how about one or two of you dropping them a line on this blog to say hello. I am so sorry I will not see you in December but I am sure one day we will meet and I will proudly get to shake your hand.
I am going to stop there as I have two shows to host tonight and I need to meet with a group of guests from Malta who have asked to have photos with me and the Captain but before I go, there are one or two things we need to discuss.
First of all, there will be no guest interview today as I have not had time to get them together but there will be some special ones very soon I promise.
Last night Heidi and I went out for dinner. I have started to realize that we need to spend more time together especially since the blog came into being and most of my free time is spent exercising my two fingers on the keyboard. So, last night we went for dinner to Harry’s and I shall say no more about that for now. However, afterwards we were strolling through St. Marks Square where we met two other crew members, Charlie the Musical Director and his wife Wendy who is the Youth Director. We sat with them at one on the outside cafes where a classical quartet was playing beautiful music. Just a side note before I continue. There is a cover charge of 5 euros per person to sit down and listen to the music and that’s before you order anything and then, please be aware that it is very expensive as you will see. Heidi ordered a Bacardi and Diet Coke, Wendy had a glass of red wine (house), Charlie had a beer and I a glass of mineral water – cost – 49 euros.
Anyway, we had invited them to sit with us so I paid which was fine…that’s just a sub note to the story.
Then within a space of twenty minutes I was witness to both sides of the tourist abroad.
I have many bad habits, and I know smoking the odd cigar is one of them. I don’t drink and although I am overweight I don’t eat to excess (much), but when the mood takes me I find a cigar relaxes me completely. Anyway, it was 12;15am by the time I had sat down and there were few people sitting. I am very careful never to smoke if other people are around but tonight the scene looked set for me and my Trinidad Rubosto that a beautiful Cuban Sinjourita had rolled on her tanned thigh. We were going to be best friends. There was only a dozen other couples sitting outside and the nearest was 20
feet away. Now at this point I am sure I am going to upset my great friends who miss the Carnival Paradise but I am sure they will understand that this was outside, in a designated smoking bar and there was nobody any where near me and any smoke that I did exhale would dissipate in the night air.
So, there I sat, cigar in hand, the quartet playing Mozart’s Piano Concerto number 21, my beautiful wife at my side….apart from the 340 euros I had just spent for a plate of Risotto, all was well…then….a shout from across the other side of the Café..not the person 20 feet away but the furthest table which must have been 40 feet away from us…….CRUISE
DIRECTOR – CRUISE DIRECTOR…….I knew the bellow was for me but I ignored it just for a second…..and then looked over…….CRUISE DIRECTOR……came the voice which was now louder than a piano, a cello, a violin and a double
bass……..do you mind putting that disgusting thing out…….I could feel the heat rising from Heidi and Charlie as well and could sense the other people around the Café were now looking at me and at the large fog horn voice that was emanating from such a small lady…….normally, I would have put it out…….I never want to offend people especially from the ship. What were the chances of me offending someone who had to, of course, be on the ship and who recognized me.
Anyway, I took one last big puff of my cigar and blew the smoke which the wind took in the opposite direction of where the lady was sitting and was about to put the cigar out which by the way cost more than I can afford and as my hand
moved towards the ash tray……..the manager came over and told the lady to be quiet and not shout as she was disturbing the music…..now, I think that was what he said because the lady and the two other people got up and started walking away.
As they walked past me the lady came towards me and said these exact words: “Crew members should not be allowed in the same place as passengers and you have ruined my night.” I stood to apologize but, the look on her face changed
my mind and I am sorry to say I just said . . .”Am I bothered?” and sat down.
Now, you cannot imagine how difficult it was for me to admit to all of you and all the top people at Carnival that I said that but sometimes you know what .,,, you have to be a human being and this time I am sorry to say I WAS RUDE….I feel bad now, no actually, I feel awful now and I have Heidi and Wendy and Charlie scoruing the ship looking for her so I can apologize.
It was not the fact that I had been asked to put my cigar out, or had been shouted at 40 feet from across the most famous square in the world or that she interrupted the music for all of us or that I was trying to be a big man in front of my wife. It was simply that she thought that we as crewmembers on our time off had no right to be in that most special of places and should have been locked in our rooms hanging upside down like a troglodyte….that’s what made me mad…I regret it deeply now, but at the time….to see the astonished look on her face…it felt good.
So, it was a feeling of mixed emotion as we walked back to the Vaporetto and Heidi knew that I was mad at myself. Then as we walked, another couple was walking towards us and as they did so a big smile came across the man and the
lady’s faces ….John….a hand extended as I shook theirs…..it’s great to see you we think you are the best Cruise Director we have ever seen….I have never been so happy to hear a compliment ……..”Have you had a nice evening?” I asked …….Yes they said….we chatted about Venice for a minute or so and, as I said goodnight, I invited them to my show the following evening “OH, well we would love to John,” they said, “but we’re on the Emerald Princess!”
So, as I write this blog, I do so feeling so angry at myself for lowering myself to the lady’s level of impoliteness and I hope I get to say sorry in person.
I wasn’t at the time….but now…..I am Bothered.
Goodnight
Your friends
John and Heidi
Filed under: Angelina Jolie, Tales from the Ship | Tagged: Splendor Godmother, Tales from the Ship
Hi John: First, let me say you have NOTHING to feel guilty about, that woman was a pompas ass, and deserved what you said to her, actually I think you were too polite, I would have given her a more disturbing answer than that, after all you were on “Your time”, doing your thing, & she was too far away to smell the cigar smoke, she was just being down right rude to you! You should NOT have to apologize to her for anything, SHE should be apologizing to you! YOU are a human being, and deserve respect, and she is a jerk! You are such a wonderful person, so genuine, so caring, so loving, so helpful to everyone, remember that, and don’t be so hard on yourself! I realize you want to uphold Carnival’s stature in the cruise industry, but you do not owe that lady anything, least of which an apology. I hope she comes to her senses and writes you a letter of apology before the cruise is over. I would not go out of my way trying to FIND her as Heidi is apparently doing, what for? This lady is one that would probably not even accept an apology because she feels she was right, and she wasn’t – she was definitely wrong in the way she treated you in what she said about Carnival staff not being permitted to enjoy what the guests enjoy! That is outrageous! Please be kind to yourself, before you can be kind to anyone else, ok? But of cause be kind to Heidi foremost! Have a nice weekend! Linda & Mike (bulb man)
John, you are entitled to some time off and should not feel guilty……this woman has some “issues” she needs to deal with……everybody needs to get away from work for a bit…….why not you??? andy
John, I am sorry that you were not allowed to enjoy your time off the ship because of the intrustion of another Rude tourist…I spent 20 years in the Navy and when we got off the ship for liberty, not once was I told not to mingle with the civilian population…I have found that the ships crew tends to have the best time on shore, I follow them to the best spots….I believe I smoked a cuban in the same cafe at ST. Marks…
Chin up and keep up the good work…Many of us travelers support you…
Frank
Good day Mr. Heald. I’m angry, no I’m very angry that you & your beautiful wife had to put up with this immature, pompus and whatever I know I’d like to care her, have to put up with this stupidity even on your own private time. Do not in any manner attempt to apologize to her. I know that in your position you have to back off at times with those screwballs on a cruise, but under no circumstances should people treat you like that. It’s a shame that there are people in this world who treat others like that. You deserve the utmost respect from everyone especially since you a true human being. As you can see, I’m seething at the mouth. Don’t be so upset about this woman nor the manner with which you spoke to her. I would have said much more and she deserved much more. Regarding the story that got my daughter worried about was the ” Sale Away “section with the ending” wrong bitch out the window. ” I loved it. That was a winner. I also enjoyed the song about God Bless My Underwear. It just tells you are brilliant people are. One idea I thought of this idea, since you interviewed Heidi, how about her interviewing you? I’d love to read about that. Once again before I leave, give yourself a chance to enjoy your life as well as your wife’s and not worthy about every Tom and Harry in the world. Carnival I think has to be aware of how difficult your job is and the fact that you should be allowed to enjoy an evening without the fear of some crazy woman even though she may be on your ship. Once again, that particular nuthead should apolgize to both you and Heidi. Ciao and enjoy life.
Paul F. Pietrangelo
Dear Super Shopper:
Are you on the Freedom Now? John is taking your flack. Rescue him.
Dear Don and Laura:
Doan toucha my mustache.
Or is that chinese?
When Rosalind Russell wasn’t Auntie Mame.
Dear Kevin:
Are you or are you not on the bloggae event? I’ll still ride shotgun. Who do you want me to be? Marilyn? (I pucker) Angelina? (I pout) Cubic Zirconia? (I sparkle) oh, wrong CZ. Just bring along the right People magazine and I’ll wear the cover on my face, or else people can just think, wow, that guy has that car and can pick up babes and he’s taking his old gray haired mother.
Mah John:
It wasn’t me. I was home. She might have thought you politely said, Am I bothering you? instead of what you thought you said after the management spoke to her.
Have you taken the tour in like Puerto Rico to the Cigar emporium? I think it’s a shopping stop. I hate to disappoint you, but I think the slender senoritas aren’t equipped to roll cigars. I think it takes matronly thunder thighs to properly roll your mosquito foggers.
Hi Heidi!
John,
I know you feel badly about your reaction, but from my standpoint it was pretty measured. The exact same comment that got to you the most is what stood out to me as well. Her comment about where crew members should and shouldn’t go, shows that this person (who you very generously call a lady) was born without an empathy gene. I know that, because of your position representing Carnival, you think you owe her an apology. Not nearly so much as she owes you one (which I doubt you will get).
With regards to the stained shirt. So it either had to be stained before she bought it (and she didn’t look at it well enough) or somehow she stained it after the purchase. Clearly in either case this is your responsibility
For the future, you should get Carnival to buy you one of those Jet Backpacks. When something like this comes up, strap on the backpack grab the teeshirt and fly it back to the store for an exchange.
I am glad you ran into the couple from the Emerald Princess and I hope you realize that the vast majority of folks are like this and not like the two “ladies” discussed above.
Still counting the days until my Alaska cruise. Just the other day I finished getting all the Hawaii cruise pictures uploaded onto my computer (all measly 1500 of them!).
I told you they are everywhere!! Even the worlds greatest drawing room!! How do they manage to get to such places anyway!! You’d think they’d be off in an asylum somewhere. I guess they call that rehab now. Anyway we all no a lunatic when we see one. Enjoy your sea day. You can apologise to her becouse it is the right thing to do, but be sure to point her out to some of your special guests on board. I’m sure they’ll have your back!! Chin up mate!! You’re only human!!
Patrick
John,
I agree with the other comments. That lady is an idiot! What right does she have to say such things to you! Enjoy your time off! Also, I wouldn’t feel that you have to answer each of us personally. If someone has a question about an upcoming cruise, then fine. I purposely haven’t written recently, because I didn’t want you to feel that you had to answer. I am sure that you can make a general comment to us all about the same comments that we sll seem to be making.
Please take care of yourself!
Cindy Bruce
Buffalo , N.Y.
Hi there John and Heidi,
First of all I would have to say how much it bugs the hell out of me that so many people are cranky and rude and annoying. They should all be grateful they get to be on such an awesome cruise in the first place and also be grateful that everyone in Italy is sooo nice to us and speaks to us in OUR language when we are in THEIR country.
So, enough of that!! My daughter and I, and my mom if her passport gets here in time (arrrgghhh) are so excited about our cruise on the Freedom 8/17!! Two questions for you….we arrive in Rome on the 16th and are staying at the Cicerone Hotel, do you know if any Carnival staff will be there?
Also my daughter has this brainstorm that she wants to get a tatoo in Venice, has she lost her mind?
So, thanks for your blogs, thanks for being a super cruise director and can’t wait til the 17th!!
Debbie Carpenter
John,
You have no reason to feel guilty, and I’m not sure an apology to this lady is in order…as a matter of fact, I believe she should be looking all over the ship for YOU, as she should be apologizing to you.
My sister Lisa has asked me if you might be able to answer an unusual question for her: What is the temperature of the water in Jamacia duing January? As we both live in Florida, we are used to very warm waters and are wondering if we should expect the same while in Jamacia?
Keep up the great work!
Elaine
John -
Even those of us who miss the old Paradise do not begrudge you your beloved cigars (remember, we have a cigar date for some great music one night in the middle of the South Atlantic).
As always, human behavior befuddles me – as much as those individuals who complain about ships changing itineraries because of the weather, individuals who claim that only they can be considered tourists and that crew members don’t belong in the same areas are stuck in a time warp. WAKE UP PEOPLE – THIS CENTURY IS THE 21st CENTURY.
IMHO, you have absolutely nothing to apologize to that woman for. First, I doubt that you were the only person smoking in the outdoor environment. Second, it was a designated smoking area. Third, her insistence of interrupting the enjoyment of the music for everyone there was far more of an intrusion on the persons enjoying the band than your lighting a cigar.
Some people will never be satisfied – this woman appears to be one of those individuals. Recognize that you spent an enjoyable (albeit costly) evening with your loving wife and other good friends and sleep well.
See you in 92 days and we will enjoy a Cuban – and I will enjoy a Cognac as well (something I have never drunk.).
Best as always
Jon
John,
I hope that you have stopped beating yourself up over this situation…you did absolutely nothing wrong. You are a human being just like everyone else, and you deserve not only to enjoy your personal time however you like, but also to defend yourself when someone tries to take that right away from you. I would never even think of apologizing to this woman, and I would hope that by now she has had time to think and is embarrased by her behaviour. She should be tracking you down to apologize to you! I have been a devoted reader of this blog since it started, and I will tell you that until now, I have never thought of cruising on Carnival, having been told that I would not enjoy it as much as I enjoyed my one and only cruise on RCCL. But John, the time, energy and devotion you have put into this blog have shown me the passion and integrity that Carnival cruise staff possess, and I cannot wait to book my first Carnival cruise! I can only hope that you are the Cruise Director on my ship so that I may shake your hand and thank you in person for opening my eyes.
We do not think any less of you John, so please stop beating yourself up. I hope this blog helps to enlighten people and maybe change some elitist attitudes that are out there…one person at a time. Your someday friend, Ronsangel
Hi John,
Just read about the lady in the square and her comments about where the cruise staff should be allowed to spend their time off.
Please don’t beat yourself up over this. I have never met you but reading this blog as I have over the last few weeks I get the feeling that you hold yourself to very high standards and that is to be admired. However…………to actually go through life and not make comments we all regret…….won’t happen mate.
I commend you for wanting to apologize to the passenger in question but now you are ruining your night with Heidi and friends by shouldering all of the guilt. The woman was ALSO wrong in her comments and owes you an apology as well. You have a better chance of being Pope before she’ll say she’s sorry but know that not all passengers will treat you like you are their endentured servants.
Donna and I will be on our 7th cruise ( six with Carnival ) in 47 days and we treat ALL crew with the utmost respect. We don’t care if you’re the captain or the cabin steward…….you all get treated the same in our eyes and when I’m on vacation I cannot expect other passengers to see the same way and I feel sorry for them.
I hope you realize that you are well liked in the industry and the comments from the passengers from the other ship are proof of that as well.
Let it be known………….John Heald is allowed some relaxation time with his wife and friends and when he is on the ship………..then you can call on him for some great entertainment. Off the ship you are on your own and that his privacy should be respected.
I hope you are feeling better my friend and keep up the great job . I wish you were on the Liberty with us in Sept. but I’ll send greetings through Todd Witmer.
All the best,
Brad and Donna Hodgson.
Dear John, I do hope that you have gotten over that rude person (I won’t call her a lady, anything but!!) and her insulting behaviour (spelt properly!). Your response to her was both measured and respectful and wayyyyyy better than most of your humble readers could have produced under the circumstances. I hope you never see her again and DON’T apologize as you did nothing wrong. We know how hard you work, what an awesome CD you are and I was glad to hear that you and Heidi had gotten out to dinner at Harry’s and then met friends for drinks later. And I’m so tired of people harrassing smokers in the few locations left to them, even when they are not upwind (no, I don’t smoke and haven’t for quite some time!)! I do hope that “the person” learns to unwind at some point, relax and go with the flow on her vacation. I can’t imagine what it would be like living with her and feel sorry for anyone who does! I hope that next time you are relaxing you will continue to feel like you can enjoy the occasional cigar…..why not?! And I’d be thrilled to think I was sharing space with you if I saw you “off ship” during a cruise. Still shaking my head over the incredible nerve of that person..who does she think she is??? I hope your next visit to Venice goes better! Love ya! Gloria
YOUR ATTENTION PLEASE
MUM AND DAD HEALD ANNOUNCE THE MARRIAGE OF THEIR SON, JOHN TO
SHERIFF ROSCO P. COLTRANE, WHO IS JOHN’S GODFATHER
JOHN IS TO BE GIVEN IN MARRIAGE BY “SIR” ELTON JOHN
THE SHERIFF ORDERS TO GIVE MONEY ONLY AS A WEDDING PRESENT. THIS CAN BE USED FOR THE IMPENDING DIVORCE
LOVE YA MATE!!
ROSCO P. COLTRANE
SHERIFF
SHERIFF ROSCO P. COLTRANE AS GODFATHER OF THE CARNIVAL SPLENDOR!!!!
Was the lady wrong? Absolutely. And I think you have demonstrated that you are human. I’m not quite sure about the woman in question.
If unable to apologize in person, at least you have tried. And even if she refuses to accept your apology, you have still proven yourself a bigger person than she, and not just in stature. You have done all you can to make it right.
If unable to find her before debarkation, perhaps you will be able to locate her broom amongst all the luggage onshore? Just a thought.
HI John
We an Aussie family of four who are eagerly anticipating our cruise on 22 September. (you may remember us from a previous question – we are the family with the Australian 11 year discus champ wondering about training for him while we were cruising.) Anyway – we are getting down to the business of organising excursions etc and have some questions.Firstly a question about the tour to Capri from Naples. We noticed that the blue grotto is not mentioned in the blurb – is it possible to visit it while on this tour? Also – is there time to explore Anicapri and Capri away from the tour group? If we were to travel to Capri independently is it possible to get off the ship as early as we like or is there a protocol to follow? (we are first time cruisers and have absolutely no idea how it works)
We are still hoping Mitchell may get to throw a discus (we are travelling with one) at Olympia – what do you think the chances are?
We are really looking forward to our first ever cruise – and also hope to meet you – will you be on this cruise?
Thanks
Cleo
Hmmmm…..crew members should not be allowed in the same places as passengers? I think this woman belongs on a different ship…in a different era. Oh, I don’t know…maybe the Titanic?
Do you ever wonder, John, if any of “stars” of the stories you share with us (such as this one) read your blog and suddenly “see” themselves, as if caught on Candid Camera? (It might do some of them good)
While an apology probably is not necessary in this case, I think I know why you still felt bad after saying what you did. And I am not entirely convinced it is because you see yourself as a representative of the cruise line. I believe you are simply a good and kind person who believes in the Golden Rule…and I’ll bet your mother taught you that your decision to do the right thing is not dependent on whether others make that decision first. You’ve shared enough stories where I’ve certainly seen that as one of your foundational characteristics.
Do not beat yourself up over the exchange, but if you see the woman and the right words come to you, I’m betting you will find a way to smoothe any ruffled feathers and make your point at the same time!
Terri
John,
Good checklist for the guests to have in their first-day Capers. Not sure what else to add seeing as I’ve never been in Europe, except that if things start getting crazy from the cruisers onboard when they’re out in the ports, to remind them that they’re in another country and should respect the customs of the country they’re in. But people should know that by now
That passenger at the restaurant had a nasty attitude. Don’t get yourself down, it’s a new day tomorrow and therefore a new slate. Just move on and let her deal with whatever problem she instigated…
Cheers.
Hi John never get mad you can enjoy your free time any way you like to spend it, that is called freedom and the american way, glad to see you got out and about enjoying some time with heidi, plus i know how much you like to smoke them cigars. How was the food at Harry’s?
John people just dont like to wait no matter what you do for them, I deal with it day in and day out with my job. The main think is you are do your best and hope they understand that, but i know you will go that extra yard just like like me to make things better.
Great updates on blog, cant wait until January 19 we have 2 cruises before that cruise but wish they all were with you and heidi. Great you will have more time to spend with friends, who will be the other cruise director? Will it be Todd who is taking your spot in October? How will you know blog guests from other guests, we booked direct with carnival and got blog prices but turned it over to local travel agent, how we dont get left out with anything going on lol, just joking with you mate, I know you will take good care of me.
John i heard from a cruise critic mate that you got some diet salt water taffy, that was nice. Also great news knowing that ron will be our piano bar player for the blog cruise, great choice.
Rude Ain’t The Word!
That’s a shame John. You wonder what these people are like at home ! That’s above and beyond !! Don’t be angry at yourself. I got some real “whoppers” slung at me while on the cruise I mentioned that before. What are these folks thinking when they open their mouths? They’re not I guess is the answer !
My husband and I were in Venice on the Liberty last Aug. There were 3 other ships in at the time. We walked to the Piazza di Roma had a great time although it’s a bit longer than 15min or we are really getting old! There was a ticket booth near the ship’s gate, but we walked over a bridge to the main ticket area to get a 2 day pass.
What’s it going to be like crowd wise in July ‘08 for the Splendor cruise?
Kathy and Paul ( remember us…ha! )
I dont have enough words in english to tell you what I feel so I will remain silent.Im with you and with my sister (part of the youth staff of the other cruise line).You cannot do more than you are doing right now. The others are the ones with problems.
Smile and God bless you my friend!
Hi John, i was wondering whar is a good tour in athens. not alot of walking up hill.
thanks dawn
John,
Please send one can out oust (air cleaner) to this woman and a Cuban to her husband. How dare she yell at you, what is she 4. I don’t care who she was where you were or how much smoke you were creating. She had no right. I wouldn’t even search for this woman if you happen to come across her thats one thing, and if you feel you need to say your sorry for the way you spoke to her then do, but she doesn’t deserve it, if anything she should apologist to you Heidi and your friends. To all American’s this is why we have a bad name, when traveling the world please keep your rude moth shut or we will be forced to banish you back to Idaho where you came from. Thank you please drive thru (zoooooooooooooom)
(Please note i have nothing against people from Idahoe or potatoes that come from there, i love your state and i want to visit it with a 5 gallon bucket of sour cream and a industrial microwave one day) (to all Americans I’m from new york born and bread, we might not be #1 in crime, but we are mean, oh and people dedicating in public don’t bother us nor do bad smells, terrorists, rude people who have no clue, people who wander mid-town Manhattan and ask why we call Soho, soho, oh and i can’t forget the people who get on the subway and ask if it stops at wall street because of the wall or because they never fixed the lines after 9/11, oh and the yankees are the best team in baseball no matter what !)
John, smoke your cigar enjoy it!!
Kevin
hi John, I am very sorry that you had a run in with a rude person. some people think that you are not allowed to have time off. well just think they are very unhappy people and you are not. What kind of sugar free jelly beans do you eat i will stow away some in my suit case. Well see you sunday. since i started reading this blog , i now have to find another place to cruise. i just cant get enough. it is the only thing that keeps me going at work is to know that there will be a cruise coming up soon, it is kind of like therapy.
dawn and alan
my god john i give you my respect to be a cruisedirector it is not a easy job so as i can read in your blog sometimes.
unbelievble what people sometimes said to you and you must stay friendly always. i understand that is verr difficult. nothing for me.
for us you are also the best cruise director and for manny more that are on the ship i no for sure.
dus maak je niet druk john( dont now the word in english)
marij van dinter
Hello John!
I finally figured out this “blog” thing!…Been following yours religiously since returning from my first trip to the Med, sailing on the Freedom last June 18th. In brief, our trip was outstanding, the Cruise/Crew of the Freedom were fantistic, and you personally, were a favorite part of our experience! You have the honor of being the first “blog” I have ever followed and now subscribe too! (I also check the Freedom webcam daily to see where the ship is currently, and to remind me of my 12 days on-board). I had such a terrific experience in Europe/The Med, and you and your Team made it a memorable “first”. I’m planning on returning in 2009 with CCL…
Would you let me know if you actually received my message?
Regards,
MedCruiser
HI John and Heidi!
Boy, did I get behind on my reading
I think I have now caught up, but it took some time! As always, I love your blog thingy (I may have to order a T-shirt!).
Loved all the recent blogs, but particularly enjoyed Heidi’s
OK, I have to admit it. I copied the carrot cake recipe
I’ll let you know how it comes out.
Thanks again to both of you for all your work on the blogs. They almost make me feel I am on board with you.
Your friend in cyberspace,
Bob
I’ve been reading your blog for a few weeks now, we are taking a cruise this fall to Europe, and I find your blog fantastic, I know it’s a lot of work and I thank you for it. I’ve been on 2 cruises already, and I enjoy talking to the crew offshore, in the hallways etc. When we were “at sea” I felt like we were one big community, and that feeling goes on shore as well. I remember one fellow from the crew telling us about a great rib place that all the crew go to ashore…….we ate there and LOVED it. I work with the public everyday, and it can be a joy one minute and a nightmare the next. We are so used to giving GREAT customer service, that even when we are right, we feel like we did something wrong when they complain. I thought my job was tough till I read about yours! LOL Keep up the good work my friend.
John, I have a question for you. What time is the back on board time in the ports? For example, in Livorno, we sail at 7p.m. What time do you ask people to be back? Thanks. Debbi
Dear John & Heidi,
I was going to begin with other items, but after reading about that horrible woman in Venice, I can only applaud what everyone else has said so far. I think Linda phrased it best – that woman was a pompous ass, and deserves no apology. She also sounds like the type of person who would not tip any of the staff because she feels it is their job to look after her, etc. Bravo for what you did and said John.
Don & Laura – Hello from NY and thank you for serving your country. My father was in the Army Air Corps in WWII. Enjoy your upcoming cruise.
Kevin – Amen on adjusting pricing for solo travelers. I feel like I’m taking another person with me whenever I cruise alone.
Now, John, I hope you forgot to add that last letter “o” on your greeting to me ! Or is it just our familiar & comfortable way of speaking?
Yes, I am a Trekkie – I prefer The Next Generation, but I luv em all. I even named my big white ball of fur cat Tribble. I once saw a book with the Ferengi Rules of Acquisition and I am sorry now that I never bought it.
I’ll check your blog later. If this was video blog, you would see my hand in the Vulcan salute. By the way, do you remember the Vulcan way of introducing your wife?
My best to you and Heidi.
Regard, Carol
Good Morning John and Heidi!
First of all John, you asked what we had to eat at Da Mea Patacca…. we had this wonderful brucetta with diced tomatoes as an appetizer. Then we received a wonderful salad. The pasta course was ravioli. (I had almost forgotten that there was a pasta course to meals. To me, pasta is the main entree.) They served a pork roast with broiled sliced potatoes. We had tiramisu for dessert. They kept the carafes of white and red wine filled throughout the meal. My husband said it was the best Father’s Day meal he had ever had. I really hope other folks will read this and consider that tour. As I said before, it is well worth every penny we spent.
John, you know what, you are human! We know you try very hard to meet the needs of all the passengers and be sure everyone has a wonderful cruise. Unfortunately, that passenger had some other issues going on. You were off the ship and you were on your own time. The two of you certainly deserve some down time. You need some time to yourselves…but it should not have to all be spent onboard the ship. You do not owe her an apology!
You also asked about my favorite sauce at the Mongolian barbeque. I am with you. I always ask for the szechuan. My grandson told me it was too spicy. I think it is just right.
I want to order two of the blogger tee shirts even though my hubby and I will not be able to sail on the “Bloggers cruise”. We are,however, completely dedicated to this blog thingey. We want the shirts!
Oh, Heidi mentioned in her interview that she had worked in the flower auction. When I visited Amsterdam in 1971, we went to the flower auction. I had forgotten what it was called until Heidi mentioned it. When the Spendor goes to Amsterdam in July of 2008, will the tulips still be blooming? Our daughter has told me she is really looking forward to seeing all the flowers. I am hoping there will be some for her to enjoy.
One more thing…….I noticed you had posted an address for the two of you which was in Civiteveccia. The cruise line had actually given me a Miami address to get cards to you. Which one would be the quickest?
Thanks and keep the blog thingy coming!
I would love to make a reservation at the ‘reservations only supper club’ for sometime during the September 10-23 sailing. Can you advise how I can do this?
Warm regards,
Thelma Cameron
Are you looking for a book of the Ferengi Rules of Acquisition? I have one. I can bring it to you when I cruise with you on the Trans-Atlantic. But, be forewarned — I have written in it. Any time a new rule came upon the show, I added it. Does that enhace it or diminish it? Only you can say.
John, all I can say is PRINT these comments and give them to that rude person.
“BIG” ED
Official Assistant to the Cruise Director
Howdy John!
I had to reply to this one! The inconsiderate, rude, and downright uncouth (is that a word) people do never ceases to amaze me. I will echo all the other replies in this blog today! What an idiot that woman was!
As for the woman who wants you to take her to replace her shirt, I want to know who is waiting on these people at home that gives them this sense of entitlement?! Unbelievable!
I need your help. Can you please lean on (with words of course) JTODDINMANN our poet lauriette to commit to the South American cruise ’round the horn? Your assistance is appreciated!
There’s no accounting for people’s behaviour (spelled correctly)! I also work with the public in a health care setting, and I am constantly amazed at their rudeness. My comment (to myself) is always “Were they raised by wolves?”. You are entitled to your personal time and the enjoyment of your surroundings…I admire your restraint, I’m not sure I could have managed that in that situation. My best to you and Heidi, and hope that the two of you find many more opportunities to enjoy time with your friends, to relax and enjoy that cigar!
Hi John and Heidi…
My husband and I took our very first cruise ever on the Carnival Freedom on June 30th.. Oh my gosh.. it was fabulous. Thanks for such a wonderful trip of a lifetime.. I’ve been smiling every since… especially when I tell my friends about the cruise. I really miss the “Amazing Chocolate Melting Cake” that I ate almost every night in the dining room. I was wondering if I could get the recipe to make it at home? Thanks again for making our 1st cruise a great trip.
Debbie and Jay
Well, I agree with all the other comments here. She was completely in the wrong and has no right to treat you as a servant/piece of cattle. Very offensive.
I have a feeling that if corporate got wind of this, they would agree with you too. Its not like they can segregate where the crew and passengers congregate. What a f**king joke.
I’d love to take my wife to St. Marks Square. I have heard her play Mozart’s Piano Concerto number 21 before, and I think it would be amazing to see it played casually in Europe.
Keep your head up John. Some people just don’t get it.
David
Oh my dear John,
Please don’t let that very rude person hurt you and make you feel bad. She had no right to yell at you and say such condescending things. When you and Heidi are on your very precious off time you shouldn’t have to be harassed by such self entitled people. Like everyone else has said, don’t beat yourself up over this. If saying you’re sorry makes you feel better then do it for yourself because you are the better person. I’ve been reading this blog from the beginning and everything I read from you is wonderful. I have never met you but I know you are a very kind and caring gentleman. I think I can speak for all of us bloggers when I say we love you and Heidi so very much. Thanks again for making us laugh and giving us so much great information about cruising. O.k., I just can’t resist. I tried not to say it but here it comes! You must get your hands on some more jellybeans and after eating as many as you can, then and only then find that very rude person to apologize! I’m sorry; I just couldn’t help my self! Have a wonderful day.
Leasa
In your blog you said that this is the height of the tourist season. We are getting ready to book our cruise for next summer to Europe. Is July not a good time to go?
We are looking at either the Rome to Istanbul or the Rome to France itineraries. We are looking at either June, July or August. Any Suggestions? Thanks again, Carla
John
You were much too nice to that OLE BAT Mrs Stern..
You have a tough job–she sounds like she should have been on the TITANIC,,,,,,why are some people so crabby?
You’re on vacation,,,,,,chill out,,,,,or stay home.
Staying home sounds good for
Mrs.PAININTHEARSE!!
Hope she reads the comments on the blog so that she can see how the rest of your buddies feel about it.
John
That person is an idiot-so please don’t give her another thought. I agree with everyone else’s comments on this blog, so please know that everyone in blogger-land thinks you are the BEST!!! This should say it all.
Oh and also, I love the bloggers T-shirts-I already placed my order for 2!!!
Keep up the WONDERFUL job that you ALWAYS do!
Inez & Dean
John…
I’m with big Ed…feel free to apologize if you must, but hand her these comments too.
I think you handled yourself better than many would have in that situation. I’m quite glad that I wasn’t a witness in fact…even at another table…I’m a teacher, and I don’t even let children get away with that kind of crap; No one has a right to speak to another human being the way that this woman spoke to you; regardless of their job, appearance, race, class…it doesn’t matter…it is just not right.
Thank you for being you…
Jenn
To DON AND LAURA:
Hi! Welcome to the blog thingy, and thank you so much for your service!
Hi John and Heidi,
Funny coincidence – last night I was watching a DVD episode of “I Spy” (1960’s TV spy show) which was set in Venice. The heroes were ordered to guard a DaVinci painting which was being donated by it’s American owner to a Venice museum. They asked why they were given this “babysitting” duty. Their contact said the good publicity from this donation would make up for a lot of “Ugly Americans”. Hmmm – do you think your cafe “lady” (and I use that term in only the very broadest sense) could have been in Venice in the 1960’s?
I have one suggestion for your info sheet. When you mention restoration work, you might want to give a few more details. If I saw the Last Supper with 2 or 3 restorers working on it with small hand tools, I think that would make it even more interesting to me. But the pictures you’ve shown of the Parthenon practically swathed in scaffolding, well, I’d still go to see it, but it would be a bit of a disappointment, and I would like to be forwarned.
Your joke to DWA76 reminded me of this one:
Four men were out playing golf on a beautiful day. A road ran near the fairway and a funeral procession was moving slowly along it. One of the men stopped playing and held his cap over his heart until the hearse had move out of sight. His companions were impressed. “Gosh Bill, that was very nice of you to show respect like that.” Bill said, “It was the least I could do. After all, we had been married for 43 years.”
John glad to see that the lady come back to earth and understood what see did, sometimes people do react like that and after the incident they cant believe what they did. John did butch ever join you on the freedom? What ship is butch on if he is not with you? Maybe you can send him over to liberty for cruise critic saint and sinner cruise oct 13 or send wee jimmy since you or todd cant be there
[...] Am I Bothered?…Yes, Now I Am. Good Morning from still hot and sunny Venice.Remember how happy I was about the shuttle bus situation in Venice and the […] [...]
John,
What a rude witch! It is not as if her cabin steward was seated next to her in the dining room! You were ashore relaxing and enjoying some time off.
Did you find a camera charger for the poor couple that lost their luggage? They seem like nice people from their letter.
Tammie
John,
Don’t you DARE apologise to that woman. Period. End of sentence. No discussion.
Regards,
Anne E.
John & Heidi:
Since I read the blog about the so called lady I can’t stop thinking about it. We are sooooo mad… with people like this one. they should not even travel.. Don’t you ever think apologise to that woman because if you do, you are giving her another reason to continue behaving that way … soooo rude . She needs to learn a lesson.
Keep doing what you know best…making people happy….
I’m addicted to the blog…..
Enjoy your free time with Haidi.
Hi John,
We just booked the first sailing of Carnival Splendor. We enjoyed you so much on Liberty last summer that we are hoping you will be there for Spendor’s maiden voyage!
Hello, I just came back from the cruise ship and i just wanted to suggest something, I don’t know if you have any say in this but, I think Gary should be the Assistant Cruise Director. He is nice to everybody, and has an OK sense of humor, and unlike Stephanie, he does not talk down to people. The email address that I supplied you with may not seem like it is mine, but I got it from my sister. That is her old email, and my new email. I have one more question, I was wondering if you will be on the Splendor as the Cruise Director, if you are i suggest you take your whole entertainment crew with you!