Good Evening – Let’s start with an ………………….Oopps.
Guest: Ms __________ Ref: 002800930A Owner: (ELBA) Elisa Bortolin
Cabin: ________Booking#: _______ Added-Changed: 07/14/08Mrs ________ came to the desk at 11:30am saying that she had just listened to the Cruise Director talk about the ports and that she is on the wrong cruise. Guest was shouting and slapping her hand on the desk saying that she was supposed to be going to Venice and Italian ports. Purser explained that the ports were correct and that the ship was going to the Baltic ports. Mrs ________ said that her travel agent had phoned Carnival who had confirmed that the ship was going to Italy. Guest was asked to calm down as she was disturbing others at the desk. Guest then demanded to speak to someone in charge as she demands a refund. Mrs ________ also said that the food at dinner was not hot and that the waiter did not speak English. Maitre D Ken was advised and will visit the table tonight at dinner. Guest also stated that the ship was too cold and that on previous cruises she had always been upgraded to a suite. Purser advised guest the ship was full and no other cabins were available. Guest is currently in a cat 3C. Follow up with Chief Purser and guest will meet with guest this afternoon. Letter sent to cabin with appointment information.
