Good Morning………..hope this Saturday morning finds you all well……………..what shall we chat about today?………………I know, lets start with this.
Guest: Mrs. ________ Ref: 002801710A Owner: (KAAC) Kamilla Camilo
Cabin: ____ Booking#: _________ Added-Changed: 07/25/08 – 07/26/08_____ – CANNOT FIND THEIR WAY AROUND SHIP
Mrs. came to the desk stating that she had been trying to find the Black Pearl dining room for the last hour and she still could not find it. Guest stated that she and her husband had asked lots of crew and they had sent them in wrong directions. Guest started shouting saying that the passengers should be given guides to walk them around as they do on other cruise lines.
Purser asked guest if she attended the ships tour earlier in the afternoon but guest said she wanted a guide now. Purser left the desk and escorted Mrs.________ and her husband across the lobby to the dining room. Guest demanded that Purser collect them after dinner to show them where the casino is as they could not find it either. Purser arranged for a deck plan to be given to guests but said she was busy and could not stay with the guests but would ask someone from the dining room staff to assist. Guest said that the service onboard was dreadful and also complained the ship was too bright.
Dining Room notified and Purser to follow up.
