Last cruise our 124 Russian guests were brilliant. They danced, they laughed and they had a wonderful time and we all enjoyed having them onboard. This week we only have 23 and 22 seem very nice as well……….one though………..well………have a read.
Guest: Mr. _________ Ref: 002805137A
Cabin: _____ Booking#: ________ Added-Changed: 10/05/08 – 10/05/08NO BODY LOTION IN PENTHOUSE SUITE AND OTHER COMMENTS.
Mr. ___________ stopped by the information desk and informed Purser that he had just been to his cabin and was not happy with the fact that we had no expensive body lotion placed in the cabin for him to use. Mr. ________ told purser that he spent a large amount of money to pay for this type of cabin and that being told that we do not provide any body lotion was not satisfactory. Guest also said he was disappointed that after winning a large some of money at the casino he only received a bottle of wine at dinner last night but Mr._________ stated that the wine was only worth $60 and he should have had the most expensive bottle on the menu.
Guest also stated that his stateroom steward did not speak Russian and he wanted him changed immediately. Then guest said that the dinner last night was not good and he wanted lobster and filet mignon served every night. Mr _____ also stated that he should be allowed to smoke his cigar anywhere he wants to as he is in the penthouse and has paid the most money and was told he could not smoke at the casino tables. Guest said he wanted to speak now to the hotel director and also the spa manager as he wanted personal massage service in his cabin
Purser apologized to the guest and said that his comments would be documented and that the chief purser and the hotel director would be informed.
Note – guest is from Russia and speaks very little English so I will need to be with them at meeting the guest.
