I got a bit of rest and truly enjoyed my trip.
..My only “beef” usually is the fact the communications
between the Carnival Staff and the guests seems difficult..
or at least I have found it such. I am not a nasty
enough person I guess. -for example when I arrived
I had a dirty cabin ( which I have never had) and called Guest
Services- who didn’t want to even deal with it.
Nothing happened . Then I told them the next day-
again.They in turn finally notified Housekeeping
who sorted it all out.. my steward had been off
a few days it seemed. We never even saw him until
day4 of the cruise but eventually he did turn up-
although he left towel animals every day.
Things were great after this– and I hope all the
cabins are really clean for every guest here after.

I dropped you the note- which I borrowed yellow
paper for- and it did reach you.. so this was good.
Guest Services get a gold star for that!

.. We had a long trip home with the storm and all
we got home just a bit before midnight Sunday evening..
so Cinderella immediately touched the ground in
Ohio – there I said it again— and the spell was broken
as we were met with high winds and 18 degrees!!!
Thank you for helping me come back to the world of the
living .
I hope this reaches you, John.
The doctor has told me I have maybe 15 years left in
my life– and if each week could be filled with this
much joy and laughter- I laughed until I cried
when you were onstage.. it will truly be worth living.
This past week I did get my sense of joy back and
feel spiritually a lot more like ME as well as having
physical healing take place.

I am so lucky to have chosen the Valor last week
and so lucky to have gotten to meet you.
Thanks again for setting aside the DVD for me.
You and Heidi are in my prayers- may you have
many wonderful years and may never a guest- like
Dana- try to tackle you onstage again.
You are blessing !! Many many thanks-
I will never forget this cruise.

Cheri

I am in a bit of a pickle and asking for help. We are booked on the 4/11/09 Pride sailing and have paid in full.

I purchased a Scrip Fun Ship Dollars ($100) through my children’s school (it is a fundraiser). To my surprise when I received the certificate it states not valid for on board credit! Exactly what I wanted it for. Am I to assume I have thrown $100 away in this economy?

Looking forward to your response.

Louise D.

P.S. Loved the “pics” on the Dream. Can I send my cabin # for a look-see?
Here is another book to add to your library for Thingy( along with Walter the Far— Dog ) – Good Night NOLA. It talks about all the special things in New Orleans in a child’s bedtime book. Ck it out on Amazon.

PennyB

We, and our fellow passengers, have observed upon many minor processes and procedures that could be improved through after action briefings with a focus on what went wrong and how can we make things better rather than pointing fingers. I know, from your blog entries, that you held court on a very regular basis but I am not entirely convinced that this is happening on Splendor. Mind you, there appears to be no ready mechanism for customer feedback so perhaps the staffs are not even aware that there are minor rumblings of mutiny among the humbled passenger masses.

Being a man of great perception, you have doubtless figured out by now that something has got my dander up and that I have to do a little vent in order to move on and enjoy the rest of our cruise. We missed out on Punta Arenas because of a delay in departing Ushuaia both because of bad weather being reported in the Strait of Magellan and upon the recommendation of our pilot. We think the right decision was made but I became worried that we might have difficulties tendering in Puerto Montt because we would be loosing the opportunity to “practice” in Punta Arenas.

With this in mind I decided a quick visit to the Pursers’ desk might be in order to determined the planned schedule and see what possibilities might exist for our small group of 40 to tender off at a reasonable hour. To make a long story short I was appalled to find out that there are apparently two distinct classes of guests on this ship: those that take Splendor excursions and those that do not. Worse yet I was shocked to find out that the crew appear to be doing everything in their power to facilitate the Splendor excursions while the rest of us (the majority bye the way) are left pretty much to our own devices. The tendering process described to me is, in my humble opinion, ill conceived, arbitrarily imposed and poorly organized. Carnival, shame on you!

I do not expect anything can be done at this late stage to fix this royal mess before our arrival (other, more explicit words came to mind but I am mindful of the audience that might read this note). The sad thing is that the passengers on this voyage are, by and large, from the “been there, done that” generation: many of whom have the training and expertise necessary to easily sort this sort of mess out over a quiet lunch.

I hope I can count on you, good sir, to challenge Carnival’s new future thinking team to seriously examine those processes, procedures and rules (hidden or otherwise) that most directly impact upon passengers (aka your paying customers). Boarding processing (Fort Lauderdale was a disaster waiting to happen and Buenos Aires was not much better), tendering, methodology for determining Platinum status (a sad reward and punish system if ever there was one), and crowd control in the Lido dining areas come immediately to mind as issues that should be examined. If I might be so bold, I also believe your team might also wish to bring the passenger perspective to the table.

OK Jim, down off soapbox. Gosh, I feel much better now that I have dumped my problems on poor John .

And as I forgot in my last comment, great job by Jaime & crew, and I’m glad you gave your own form of bollocking to the bully. There is no place for that in any business.

And, as much as I respect and like President Obama, I would much rather have Indiana Jones on the Big Screen – anytime!

Regards,
Carol

tom & jane
soon to be on the VALOR

03/29/09
yip yip yah who

And is there anyway that we can request The Rocky Horror Picture Show to be played on the Lido Deck one night? I want my kids to see me “just a jump to the left” etc etc and look at me in a new way… crazier!!! Thnx..

And here’s one I don’t think you’d expect… What size t-shirt do you and Heidi wear (pre-pregnancy!!)…????

John, PLEASE make sure you thank Nina for me. Compassionate people like her are the reason that I am so faithful to Carnival and are what makes Carnival the world’s most popular cruise line.

Thanks!!!

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