There is no doubt that our Carnival Spas are for many one of the highlight’s of their cruise and compared to the old days when your choice was a haircut or a massage ………..the menu from which you can choose is astonishing. Here on the Carnival Freedom there are 7 types of massages, including hot stones and deep thingy ones. You can have a facial or an ionathermie which uses galvanic and feradic current to get rid of the cellulite……..and it works.
You can have your nails ummmm…..done………and there is even a young lady who will spend all day touching feet doing pedicures……….surely she has the worst job on the ship………apart of course from the poor sod who has to wash my underpants.
And the spa menu continues with a teeth whitening treatment that is from what I am told the very best on the market and………there is even an acupuncturist……….who I truly believe helped send Monsieur Bells Palsy back to Paris last year.
On the Carnival Splendor and on your Carnival Dream the spa choices will be even greater with special one-of-a-kind treatments, private VIP treatment rooms and exotic saunas and steam baths.
Now, I have no idea what the breakdown is of the number of female guests to the number of male guests who use these services but I would imagine it to be quite top heavy in the ladies favor. However………it appears that those days are now over.
From: FREEDOM SPA MANAGER
Sent: Tuesday, July 27, 2009 2:14 PM
To: FREEDOM CRUISE DIRECTOR; FREEDOM ASSISTANT CRUISE DIRECTOR
Subject: Caper changesJohn
Please can you add some verbiage about the “man” treatments to the Capers?
Many thanks
Agi
“Man” treatments…….what the heck are “man” treatments? ………Well I asked and it appears there are man massages, man facials and a man’s barber on board and …..apparently according to the Spa Manager………………men “love treatments.”
OK…….well, you all know what happened the last time I had a massage …….I farted ……….. loudly. And I can understand that many men love all this cleansing bollocks but as I mentioned yesterday about the engagement and the man wearing a “management” ring…….it seems that the word “man” and it’s true meaning is slowly being lost. It seems that these days you can combine the word “man” with nouns we use every day.
For example………if Gerry Cahill Carnival’s President and CEO is seen going into an important meeting with a briefcase, many would say “Look, there’s Gerry and he is carrying a manbag.”
If I was going to the cigar bar with a male friend, some would say that we were having “a man date”………the act of greeting said friend is a man-hug…………the cruise you might discuss while supping on your mint-infused vodka would be a “man-cation” …….on which you would almost certainly lounge on Lido Deck wearing a man-kini………. and of course if you were ever to lose weight — rather than just obsess over calorie counts — that would make you a manorexic ………. what a load of manbollocks.
And that of course brings me to the final frontier …………….. “manscaping.”
I heard about this today from our entertainer Jamie Frasier who is a big band singer that many of you will have heard if you sailed with me in Europe……..I will be posting an interview with him later this week but yesterday we had an extraordinary conversation that went something like this.
What are you doing in Grand Cayman Jamie?
I’m going to do some manscaping.
What?
Manscaping
Is that like gardening?
Well sort of.
Say again?
Tending to the garden, John.”
Like, flowers and stuff?
No. Down Under.
Australia?
No you idiot……..Your ……..man hair, for God’s sake.
Oh.
For the next several minutes I was flabbergasted………..I found it impossible to believe that any self respecting member of the male sex…….. no matter how bloody metrosexualized …….. would engage in such nether-region gardening. It may be OK if you are the boyfriend of a Miami Beach play girl or the Governor of California……… But I would have to be stone cold dead before anyone would get near my thingy with a lawn mower……………….manscape my arse.
Time for today’s questions………….here we go.
LadyJag Asked:
Dear John, (Please reply.)
After reading about your 6 hour meeting, I promise myself that I will never again complain about the ones I attend that last only 3-1/2 hours. I always thought that since water-boarding is not permitted in the US anymore, the next best means of forcibly extracting information from an enemy would be to hold them captive in a long, drawn-out meeting with people who love to yammer on just for the sake of hearing themselves talk. But I digress…Today I was wondering about the comment cards that Carnival guests turn in at the end of the cruise. Specifically, I’m curious about the section that asks if I’d like to mention by name anyone who helped make my cruise experience more enjoyable. Besides possibly receiving a pat on the back and an “at-a-boy” or “at-a-girl,” are these outstanding individuals rewarded?
I ask because there were several Carnival employees who really went above and beyond on my last cruise. I made sure to list them all by name on the comment card with details about their excellence, but I wonder if the individuals I mentioned were acknowledged and rewarded.As a passenger, all I know about the Carnival comment cards is that guests fill them out, hopefully answer the questions honestly, then drop them into a box. Besides one prize-winning card being drawn from the box before debarkation, I haven’t the foggiest idea what actually happens to the cards after they feed the box or even if they are read by man or machine.
Can you enlighten me, please?
Thanks,
LauraJohn Says:
Hello Laura
I hate meetings……especially ones involving people who speak strange and unusual languages like “marketing” and “sales.” Anyway…..let’s chat about comment cards. The back section of the card is one which we do encourage people to complete and although it says to please mention anyone who has done a wonderful job etc. etc …..some use this section to tell us their suggestions on ways we can improve …and we are grateful that they do.However, others do write down the names of crew members who truly have made a difference. Much of the time it will be the waiter or the stateroom steward who is mentioned and that’s wonderful. However, it’s always nice to see other department names mentioned as well. The comment cards are all collected at the end of the cruise and our accounting department will collate them and using a formula more complicated than two centipedes having rumpy pumpy …….. a rating is produced for each category………friendliness of the crew, quality of food, etc.
The cards are then read by a team of department heads onboard the ship and the ones that offer suggestions are analyzed and the ones that praise specific crew members are copied and placed on the crew members’ file and…..a copy is given to the crew member, as well. I can tell you that it is a wonderful feeling for these ladies and gents to read that someone thought that they did indeed make your cruise experience more enjoyable. Now, a crew member who receives many such comment cards full of praise will certainly be considered for promotion as many promotions here at Carnival happen internally……so please ……fill these cards out carefully and remember that what you say on them is taken very seriously.
However……..I have said this a few times here on the blog thingy and I will say it again now. The wording we use is ridiculous. “Exceeded my expectations.”………what?
Many of you reading this blog are experienced cruisers and the reason you keep coming home to Carnival is that you know what you are going to get regardless of what ship within the fleet you sail on. It is surely hard then to ask a past guest if we exceeded your expectations when those expectations are ………..that you are going to have the best value for money cruise vacation in the world……………..we didn’t exceed them………..we met them.
OK, it’s different for first time cruisers but wouldn’t it be much simpler to ask if each department deserves a rating of
POOR
GOOD
VERY GOOD
I know that’s not “marketing speak” and I know it sounds old fashioned…..but ……and this is only my opinion…….and not that of Carnival Cruise Lines……….just covering them and me there ……….. but it is my belief that the cruise directors should just say…………..”Here is the comment card please complete it and give us your honest opinion”……………….the end.OK, sorry Laura…….I went off track there for a moment…….anyway……..please continue to complete the cards and the back section that asks you to tell us who did an outstanding job is one of the most important ways of recognizing a waiter……..who the next time you cruise……just maybe the maitre d.
Thanks for the great question.
Best wishes
JohnSheryl Asked:
John Please respond
…
Hi John,
As usual, I just love reading your blog and want to make one comment and one suggestion:In regards to the Heather Mills/Disability joke……it seems to me that messing with an icon (Paul McCartney) takes precedence over disability. It’s a free for all when it comes to her. I am disabled and did not take offense at all.
While looking at today’s pics of the Carnival Dream, it dawned on me that the swimming pool will probably be as un-handicapped friendly as all of Carnival’s pools are.
Since I can only speak for myself, I would love to see graduated steps with a metal banister leading into the pool than just ladders straight down into the water. I cannot go into the pool because I cannot use those ladders especially to pull myself out. Could you make this suggestion to the powers that be? I’m sure it’s too late for the Carnival Dream but maybe not for future ships!
Thanks, as always, for all of the wonderful things you do for us cruisers!!John Says:
Hello Sheryl
Thanks so much for the interesting thought on Heather Mills. It seems that she really is not well liked and I guess that when it comes to her not liking all the jokes about her money grabbing attitudes…..she doesn’t have a leg to stand on.You know, it’s a strange world. I couldn’t believe my eyes when I read your comment about the pools not being handicapped unfriendly………here is why.
Guest: Mr. ———Ref: 840009082A
Cabin: Booking#: _______ Added-Changed: 07/278/09 – 07/28/09SWIMMING POOL COMMENT
Gst came to comment that she was in a wheel chair and that the swimming pool was not built to have her able to get in. Guest said that she had been on another cruise line that had a wheel chair lift into the pool.
Now, this was made just yesterday and it seems that it is certainly an area that we should look into. I remember being on one of the corporation ships recently where they did have a lift down into the pool…..I want to say it’s Cunard or maybe P&O …….but I will have to check.
Regardless it seems like something we should consider and I will make sure I pass on your comments and suggest that we look at making some changes if we can. Until then let me thank you for bringing this to my attention and as I apologized to the guest today who made the above comment I apologize to you as well.
My best wishes to you and the family.
JohnJilly Asked:
Hi John (Please reply)
We are booked on the Dream for the Oct 15th sailing. We cannot wait. We booked a Cove Balcony cabin. I am somewhat concerned that these cabins are below the galley– Mostly that we will be awakened early in the morning with “kitchen sounds”. LOL Can you tell me what is directly above cabin 2414 and if we should expect noise?
Thank you so much.
JillyJohn Says:
Hello Jilly
Just in case you missed my reply on yesterday’s blog….here it is again.I spoke to Boris and he has advised that you should not hear any noise from the galley space directly above you. The soundproofing is excellent on your Carnival Dream plus you are far enough aft not to be directly under the center of galley operations. I have seen the cove balconies for myself and I have experienced the stunning views they provide and I promise you that this choice of cabin is an excellent one. If you have any other questions I will be here and I hope you continue to enjoy the blog.
Best wishes
JohnFrank & Bridie Asked:
John please reply,
We can’t wait to hear about the past guest pins……Ok I’m dying to know tell us!!!!!!!!! We just love the dream photos and would like to ask when will we start seeing some of the cabins?? Mainly the suites, nudge nudge? I know they might not be fully done yet but we are curious mainly on the 11 how the new double pull out works? We are going on the basis of the normal 11 on the rest of the fleet.
Thanks as always,
Big Fans as Always Also,
Frank and BridieJohn Says:
Hello Frank and Bridie
I am glad you are enjoying the photos of your Carnival Dream and there are more coming in a moment. I would imagine that I would be able to post photos of the completed staterooms in late August so stand by for that. It will be much more beneficial for all if I photograph them completed rather that while still in the building process. I will make sure I include photos of all the categories including the suites and the pull-out beds.
I hope to see you soon and please keep reading the blog thingy.
Best wishes
JohnWhite Family Asked:
JOHN (PLEASE PLEASE REPLY)
This is my third letter to you and I am hoping for a reply this time! I know you are a busy man but a short reply would be appreciated. As I said in my last letter-myself, my husband and my daughters, ages 21 and 18 just got home from our first cruise on Carnival Freedom July 12th. It was AWESOME! We all agreed it wouldn’t have been nearly as GREAT without you! We will be cruising again next year and hope to find a cruise that you will be CD on? The shows that you were a part of as well as Happy Cole were WONDERFUL! The guests you had on stage for the Bedtime story were priceless-we laughed till we cried!Our only regret is that we did not get a Bedtime Story DVD–Is there any way you can use your “godly” powers and allow us to buy one? You did state on your morning show that you were “GOD” on the ship? We didn’t miss a show and found ourselves watching them several times!
Also we were a little curious as to what happened to the couple who never made it back to the ship–you promised you would put it in your blog? I must admit I am hooked on this bloggy thing–I get up every day to read your new story! YOU ARE THE BEST! I hope that you will help us with the DVD and respond to my letter! Thanks again for the BEST vacation!
John Says:
Hello Mr. or Mrs. White
I hope you saw my reply in yesterday’s blog but just in case you didn’t I will post it again in a moment. I am sorry that my replies are not as instant as they maybe should be but answering 70 or more questions every week and being a cruise director means that there is often a delay from the questions being posted to them being answered by me.Anyway……here is the answer from yesterday.
Hello White Family
Just before I continue can you please send me some details on the concern you had when you arrived in the cabin. I won’t post it but will reply privately and the information you provide will be really helpful.
I am tickled pink that you and the family had such a wonderful time and that you enjoyed my silly antics. I have taken the liberty of sending these comments to the maitre d who will show Widana and Kadek who much you enjoyed their service. Unfortunately there is some bad news. We don’t keep any copies of the bedtime story for more than a few days after the cruise has finished. They were for sale the last two days of the cruise but are no longer available…….I am so sorry.I hope you have some memories of that silly show and they will keep you going until we see you on your Carnival Dream.
Once again thanks so much for the words of praise, they mean so much.
Best wishes to you and the family
JohnThere you go. I will hope to hear from you soon and regardless of how long it takes me to reply I will always do my best to help you. I hope we get to sail with each other very soon.
Best wishes
JohnDebbie Asked:
John PLEASE RESPOND:
A LOT OF PEOPLE ARE UPSET… THANKS
Our group booking # is: ****** Faye G.
Hi,
I am going on my 10th Carnival Cruise departing out of Vancouver August 19th on the Spirit. I am very concerned about the way my group has been treated and Carnival not working with us, therefore, hope you can do something to help.We got booked at a group rate and in the past week we lost 2 CABINS. (due to family emergency)
I have friends that originally booked 3 cabins on this same Cruise through Carnival directly AND NOT IN OUR GROUP.When we called and asked for their 3 rooms to be added to our group to give us our group discounts/rate back since we lost the 2 cabins, we were told NO. THERE IS NO COST TO CARNIVAL TO PUT THEM ON OUR BOOKING SO WHAT IS THE BIG DEAL. I would hope that Carnival isn’t that GREEDY…. There are several PEOPLE in our party that have cruised over 10 times on Carnival AND hope that Carnival will work with us. Thanks for taking the time to read this. Looking forward to our Cruise…
Debbie Kuchta booking # ******
Is there a way that I can get in contact with Chris the cruise director on this ship? Thanks again DebJohn Says:
Hello Debbie
I am glad you took the time to write to me as I can clearly see that you are upset. I won’t pretend to understand the complexities of our group booking system but I do understand that we need to try our best to assist you.Please therefore allow me a few days to send this posting to one of our vice presidents and let’s see what they can do. If you have not heard from anyone within seven working days please let me know. As for Chris, the cruise director………well please send me your wishes and I will make sure he gets them as I am not permitted to post individual crew members e mail addresses here on the blog thingy……….I am sure you understand.
I remain at your service
Best wishes
JohnFaye G. Asked:
Hi John – Please respond!
I realized I forgot to paste the cruise critic posting so here it is again:Hi Cruisers, unfortunately, our group is losing two cabins. This presents a few problems; the biggest is that I lose the berth credit I gave to my daughter and son-in-law as part of their 10th Anniversary present. A group must have 8 cabins, min 16 guests SAILING to get the berth credit. With the cancellation of 2 cabins and 4 guests, we fall below Carnival’s minimums. As of the cancellations, we will have 7 cabins and 16 guests.
We had several wonderful people from this board volunteer to transfer their individual bookings to our group BUT CARNIVAL WON’T ALLOW IT. I have pleaded, begged, and so on to no avail. They want to charge a 50% penalty and then rebook them at current rates – ridiculous. Customer loyalty means nothing to them. Many in the group have cruised Carnival over 10 times – means nothing to Carnival – they are offering NO HELP to us in any way. We are frustrated, upset, and angry with Carnival’s greed. They are getting 50% penalty from each cabin which equals 100% which should count as our 8th cabin and then they are reselling the two cabins at the higher rate and collecting even more money, but won’t let us transfer in people who have already paid in full – makes no sense at all to any of us.
My only option is to try and get someone new to join this cruise and it is really too late – so we are “screwed” by the very cruise ship company we have been loyal to and that I talked 20 other people into going with me – so sad.
John, not sure if you can head bang these people and let them see the light and move at least one of these volunteers into our group and make everyone happy.
Again, the group booking # is: ****** Sailing Alaska Northbound Carnival Spirit Aug 19.
Thanks for anything you can do!
Faye G.John Says:
Hello Faye
I have a feeling that you are part of the same situation that I just replied to Debbie about and as I said to her ….I can see how upset you are and as I promised Debbie ….I will do all I can to help. Please bear with me and let’s see what we can do.Best wishes to all your group and I promise you will all have a great time.
JohnCruzn Buckeye Asked:
Cruisecritic
Hi John! Please reply…
Well, you have less than a month now before you head home to see your two ladies! I am very happy for you. I know the time must be dragging for you…I have been watching closely the reviews on the farewell party and captain’s party on the Valor. And opinions. I have to agree with some about the farewell party. While there are complimentary drinks offered, there may be many not attending simply because it is the last day, people are packing, and trying to get those last minute things done before heading home from their home for the week. My personal opinion is maybe to offer the discounted drinks at the farewell party and keep the complimentary ones at the Captains party. I always enjoy going to the Captains party to see who will be taking care of us for the week. Maybe you should do a poll since it is still in the trial stages before it goes fleet wide. Ask people to respond to if they want the complimentary drinks at the beginning at the Captains party or at the end of the cruise before they leave? Just a thought.
Okay, I have to comment about the religious thing. We no longer have prayer in school. Some schools no longer say the pledge of allegiance because we are “one nation, under God.” I think we need to sit back and remember the values that our country was built upon. What happened to freedom of religion? Anyone can worship how they want , but yet they take away prayer from schools? And then there are some employees that have to let Muslims take extra prayer breaks. That is not freedom of religion. So, please keep the songs such as Jesus Christ Superstar in the shows!
I may have told you this already, sorry if it is a repeat. During the tragedy of 9/11 I was onboard a Carnival ship. One of the biggest memories that I have out of my 20 Carnival cruises was during that voyage. We were all feeling the sadness yet trying to continue our cruise. At dinner, the night of the attack, the dining room was full.
Our mait’re d
Started talking to us about the day. He said that there were 47 different countries represented by the employees on the ship “but tonight, we are all Americans”. At that time, the wait staff stood proudly and sang “God Bless America”. It was one of the most touching memories that I have. Everyone in the dining room stood and sang along.
Voices cracked, tears flowed. It also reminded me how I hadn’t heard the wait staff sing this for our past few cruises at the time. They had discontinued it. I do think they should also start doing that again. But then, that is only my opinion. I wonder how many others feel this way.
Thanks for all you do, Hope Heidi and Kye are doing well, I love her pics that you are posting and guess what, she is beautiful and I think I do see you when I look at her pics!
thanks also for our Carnival Dream pics, can’t wait to be onboard!
EdyJohn Says:
Hello Edy
It was very interesting reading your summary of the comments made my people who have cruised recently on the Carnival Valor and what they thought about the switch over of the complimentary drinks from the first elegant night to the last afternoon of the cruise.Comments from the ship seem to be good although it is never going to be something that everyone likes. The trial finishes soon and we will then have a look and see if we keep this going and move it across the fleet…….or not.
Certainly this decision will be made only after reading comments from people like you so as always I encourage you all to give us yours here on the blog thingy.
I have to be careful when it comes to talking about God here on the blog. I am a believer…..and I, like you, am horrified about the politically correct bearded idiots that run the world. Recently, a British Airways check in employee was banned from wearing a cross in case it upset non- Christian passengers. It wasn’t a huge cross……just a dainty little thing that belonged to her grandmother…….but she was told to take it off …….or be fired………..what a load of bollocks.However…..I am a dinosaur…..I know many do not think like me and that’s why when we put religious numbers in our shows I know that I am going to get complaints………and for no other reason that not having them there would make my life as a cruise director that much easier……..is why I mentioned it in the blog.
We did indeed stop singing God Bless America in the dining rooms and for no other reason that it is very rare that the whole dining room will contain only American guests……and so it was replaced. However, we do sing it on the 4th of July and let’s hope that we never ever have to sing it again under the circumstances you described above.
Thanks as always for the great posting and for the very kind words for Kye and Heidi.
My best wishes to you and the family
JohnSimon F. Asked
John, Need You to Reply
I have started to read your blog these past few weeks. I have never cruised with Carnival Cruise Lines before and probably never will. I am proud to have cruised 11 times with Royal Caribbean and I am shocked that your company allows you to make fun of them as much as you do in your writing. It is unprofessional and as a Royal Caribbean cruiser it offends me.John Says:
Hello Simon
Let’s start with the most important part of my reply……..the apology. I never like to read that anything I have said here in the blog offends anyone and I am sorry that I obviously did offend you.I would like to point out that this is not one way traffic and that I have heard many reports of cruise……hold on……you know what Simon……..I am not going to get into the we said, they said thing. Let me just apologize again and say that everything I say here in the blog is done in jest and that being honest………I am not going to stop.
I hope you continue to enjoy your cruises and thank you for supporting the best vacation industry in the world.
Best wishes
JohnCruisenbabe Asked:
John, Please reply
Dear John,
Thank you for the effort you put into this blog thingy! I am a cruise addict. When my husband and I were married 4 short years ago, we made a vow to one another that every year we will have a romantic getaway on a cruise ship. Our honeymoon was my second and his first. We used Princess for that trip because my prior cruise with grandparents had been on princess. (Wow, this Christmas marks my 10 year anniversary since my first cruise) Since then we used another line because it was cheap. And then last year found ourselves on 2 Carnival cruises and have another planned for this Christmas.About that…if we were to count my Princess and Carnival cruises then this would make my 5th cruise. Last year I was told Princess counted in the past guest numbers, but when aboard the ship I was treated as if it was my first cruise. 2 months later my parents cruised Carnival for the first time and were treated as past guests because of their previous Princess cruises. Could you please clarify this for me. Will Christmas count as my 3 or my 5th cruise basing it on my previous sailings of 2 with Princess and 2 with Carnival in 08 and the upcoming Carnival cruise for Christmas?
John Says:
Hello Crusinbabe
I am so glad you are enjoying the blog and thanks for admitting that you are a cruise addict ……… the only known cure is to keep cruising but hopefully this blog thingy will keep you happy until the next time you walk up the gangway.It is great to hear that you have come home to Carnival and all of us here are honored that you have.
Unfortunately although Princess and Carnival are part of the same family their loyalty programs are individual ones. This means that you cannot use your Princess cruises as part of the Carnival loyalty program and vice versa.
I know that’s not what you wanted to hear but tell you what……if you send me a reminder a week or so before you sail this Christmas I will make sure I send a little gift to make your Christmas cruise your best ever.
Thanks for writing and my best wishes to you and the family.
JohnMillie S. Asked:
Hi John
PLEASE REPLY:
First of all thank you getting back to me so quickly with all my questions. I really do appreciate it. My next question is about embarkation day. We are traveling on the Carnival Spirit on September 16-Vancouver B.C. to Hawaii. We are wondering if it is possible to leave the ship once we go through the process of embarkation.
Thanks
~millieJohn Says:
Hello Millie
I asked Chris “Bubba” Roberts, the CD of the Carnival Spirit, about this and he said: “Yes, they can go back out, however they will have to process through U.S. immigration when they come back in through the terminal.”If you need anything else Millie please let me know
Bet wishes
JohnRachel Asked:
*john please reply*
Hi John,
I actually have a question for you regarding a behind the scenes tour I read about, but first I wanted to let you know how much love your blog!! I read it every day while I should be working! I will be sailing with you on the Freedom departing 08/15/09, so excited!!!I read about the Behind the Fun tour, and I was wondering if it will be available on the Freedom by the time I set sail. The person I am traveling with has been bugging my about any type of backstage tour on a cruise for years, and this would be perfect. I can’t wait to see you, 23 days and counting!!
All my best to you, Heidi and KyeJohn Says:
Hello Rachel
The Behind the Fun Tour will be in effect here on the Carnival Freedom in September so unfortunately it will not be available for your cruise here in August. However, I will be happy to allow you to see the backstage area and when you get onboard, please drop me a note at the guest services desk reminding me and I will call you to arrange this.See you in very soon and best wishes to all
John
That’s all for today.
I see we have quite a few readers who have just joined us and I want to say a special hello to those who have cruised with me recently here on the Carnival Freedom. It was an honor to have you onboard and I truly hope you had a fun time.
May I remind you all that if you need a question answered or a comment discussed, please post it with the heading JOHN, PLEASE REPLY. This helps the 244 Stephanies sort the ones that need my immediate attention.
This cruise the Mixology contest was a big success with 50 plus guests wanting to participate. The eventual winner was Nick Izod who invented something he calls “The Caribbean Turtle.” ……………….here is his recipe.
Vodka/Peach Schnapps/Dash of melon liqueur/dash of Blue Curacao/pineapple juice /float sprite on the top.
Served on the rocks
OK, let’s move on and pop over to see our friend Vance who has some news of a special designation earned by one of our shoreside employees………..Vance……….what can you tell us?
Carnival BDM First Cruise Industry Employee Ever to Earn Advance Certification from CLIA
That’s great and we all send her our best congratulations.
Just before we look at some letters from this cruise, there is one more I would like to show you from this last voyage. If you will remember we had torrential rain and thunderstorms in Nassau which resulted in all the sea based excursions being canceled and all those that involved the Aqua park, beach and Dolphin swims at the Atlantis Hotel……..so with that in mind have a read of this letter.
Well, I spoke to Mr. Benton as did the shore excursion manager but there was nothing we could do. Whereas the guests who booked a similar excursion through the vessel received a 100% refund the guests who booked through an independent operator did not. Now it may feel like I am saying “Ha, ha , ha …..that will teach you not to book an excursion independently”…..I really am not saying that at all. I am saying though to all of you, please read the small print and check if refunds apply due to weather, cancellations or other unforeseen circumstances. And, it would be prudent though for me to say that in situations like this and you had booked the excursion through the ship……you always will have peace of mind that we will look after you and your money. I have seen this so many times, not just in Nassau but all across the Caribbean and even in Europe.
What is a real shame is that Mr. Benton and family paid $183 for a Dolphin Swim and lunch and received only a $30 refund……so I asked our Shore Excursion Manager to see what the price difference was………here is her reply.
From: FREEDOM SHORE EXCURSION MANAGER
Sent: Wednesday, July 29, 2009 12:53 PM
To: FREEDOM CRUISE DIRECTOR
Subject: Atlantis pricesDolphin Cay Deep Swim – 199.95 USD
The tour was fully refunded last cruise due to weather.
Magda Pawlowska
Carnival Cruise Lines | Shore Excursion Manager|
So, there you go. I wish there had been something I could have done for the family and they are left to fight this on their own while everyone else got a full refund.
The difference was $17 … the comfort of booking through the ship in this case ……..was to coin a phrase………priceless.
Here are a few of the letters from yesterday’s morning show.
As you will see, there are quite a few guests who have just returned from active service and we will be paying tribute to them tonight at the talent show as we say “welcome home.”
Time for some photos……..let’s start with a fantastic shot of the incomparable Queen Mary 2 in Rotterdam…….and behind is the Holland America’s Rotterdam V…….the size difference is quite stunning. Here is the link thingy:
http://www.hollandamericablog.com/2009/07/29/queen-mary-2-at-rotterdam/
Also have a look at the great report of the Prisendam in the land of the rising sun and a lumberjack battle between the crew of the Golden Princess and HAL’s Amsterdam.
I must congratulate Holland America who now have blog reports being written from all their vessels which is very impressive indeed. Here is the link to the home page.
http://www.hollandamericablog.com/
Time now for you daily live look at the work in progress onboard your Carnival Dream.
Thanks again to Boris for taking the time to send me these and there will be more of course tomorrow…….have you booked your Carnival Dream yet?
It seems that the credit crunch has moved people in mysterious ways. Last night I fancied a cigar. I have not had too many …..in fact, thinking about it I have had only four in the last month. The reason for this……..I have no friends. ………..I am Billy No Mates.
Obviously I have lots of people I am friendly with……but I have none whom I have anything in common with or with whom I am going to want to sit down and talk about anything but work with. And if I do…..well……they seem to think I am some sort of …..I don’t know how to describe it…they seem sort of cautious around me as though I am some sort of important person …. I’m not……….I’m me……..just me.
Anyway……….even though I didn’t have anyone to go with, I grabbed a cigar and after the second show I minced on down to the cigar bar to listen to the Latin trio and enjoy my Monte Cristo which a lovely senjorita had rolled on her silky smooth thigh.
Well, obviously I was not alone for long and was joined by two cigar smoking, elegantly dressed guests….and after a few minutes conversation they told me they were on their first Carnival cruise….but……..they had been on Princess, Cunard and most recently Celebrity and Silversea ……….. and the reason they had chosen Carnival…………….value for money.
Like some people when there is a full moon……….the credit crunch is making us behave very strangely. No one’s buying posh cars or branded food.
I had a discussion with Heidi about this when I was home last. I had been comfortable paying $20 for a chicken from the local butcher while trying to ignore the fact that the local butcher was driving a Ferrari. And so it seems that many are waking up and seeing that the value Carnival is giving its customers is truly unbeatable and as I sat with Doctor Simon Wiseman and his friend and Johnson & Johnson Director Josh Abrahams and smoked our cigars………..I listened to both tell me how amazing the Carnival product was.
They had eaten that night in the steak house and had laughed so hard at the welcome aboard show. They loved their state room steward and apart from the fact that they thought the ship decor was a little “over the top” ….they both said that they were having a brilliant time and value for money……..this could not be beaten.
So, there I sat with two Rolex-wearing professionals who probably would never had considered Carnival as a vacation choice. But because like so many people they woke up one morning and realized they also wanted value for money……..they gave us a try…….and as they both said “we will be back”…………brilliant.
So, spread the word. Value for money is what all walks of life deserve these days……….. Whether its food, cars or Carnival cruises………..but not toilet paper. ….don’t get the supermarket value packs……..$2 for 12 rolls………they are great value……………..but only if you’re okay with chocolate fingers and a machine-sanded rectum.
Goodnight
Your friend
John
Look, friends — there are a few things you should remember before you comment. The space below is for you to post your comments about the post I've just written above. If it is something that's unrelated, please use the Ask John tab above. Now, while I may not be able to reply to your comment below, I do sit in my underpants almost every morning and read everything that is here. So feel free to comment on the comments and then if someone wants to comment on the comment to the comment then go ahead as well. Please be courteous unless the poster is French...........then you can say whatever you want.
Please Respond
John,
I just read your response regarding comment cards. As a business owner my criteria for success has always been one thing and one thing only. How likely is it the client will continue to do business with my company? With that said may I suggest the following questioning format.
Based on the entertainment how likely are you to cruise on Carnival again?
Based on the quality and presentation of food how likely are you likely to cruise on Carnival again?
Obviously the question would be repeated for each department. You could use a numeric scale of one to ten or the verbage such a “likely” , “most likely” , ” definitely” or in a worse case scenario “when hell freezes over” . I would also suggest that after each question a space for comments so further feedback can be offered.
I agree with you. The whole “expectation” thing is obsolete and subjective based on, as you said, what their expectations were in the first place.
If a customer is willing to be a repeat spender or cruiser in this case, you know you are doing things right. I welcome your thoughts.
Stephen Smith
I was wonder what you think about this video on you tube, This is the original post that went to this Link
threatens passengers who were assembling peacefully with threats of detainment by federal and local authorities, after the cruise line company refuses to compensate passengers…
Carnival Cruise Lines threatens passengers who were assembling peacefully with threats of detainment by federal and local authorities, after the cruise line company refuses to compensate passengers for a two port cancellation on their four port cruise.
Other Carnival cruise ships on the same itinerary were given a third port to debark at, while the Legend was offered $20 dollars back for port fees. Security guards followed passengers that were seen assembling in the main lobby, internet connections were terminated if passengers tried to upload videos to YouTube, MySpace, or local news channels. Censorship of American’s 1st Amendment rights at it’s finest. What does Carnival have to say for their companies actions?!!!
John:
First of all, congratulations to Ms. Dana Gain for her hard work and dedication to providing the best cruise experience possible through education.
To the Blogger who was concerned about their cabin being “under the galley”….we have stayed in our fair share of cabins under the galley or formal dining room area and have never had an issue with noise. In fact, it is where we usually book.
Kudos to your Spa staff…..they are indeed there for men as well as women. I am forever greatful to Charlotte for styling my oldest son’s hair from a “mess” to a handsome “do”. He would not listen to me…..but Charlotte said the exact same thing…and she was a genuis!! LOL
As far as the “financially comfortable” group that are now discovering Carnival’s value…..it is about time that they learned what we have known for 27 years. If you have never read the book “The Millionaire Next Door”…. it is very interesting.
To be such a “girlie girl”…. I am not much of a massage person. I can barely stand a manicure…but put me on the Splendor or (soon) the Dream…and I am in Spa heaven.
December can not come soon enough!!
Linda (Mom of your friend DJ)
OOps the link wont work, but here is the title of the video.
Honeymoon Gone Bad – Carnival threatens Federal Authority detainment for peaceful protesting!
It seems people got a little out of hand to say the least. I can understand being angry.But did anything get solved?
John,
please reply
Who would you classified as a friend? I have my hubby, 2 sons, one daughter-in-law and one granddaughter, but can’t think of anyone else that I can call a friend. I have a sister that I cruise with once or twice a year, I don’t call her a friend, she my sister. You really got me thinking about who would I call friend, I can only think of 2 people and they live far away from me and we really don’t keep in touch very much. I don’t go visit anyone, my life is mostly taken up by my oldest son who is totally dependent on me for his everyday needs. I don’t leave him with anyone, they are all scared that he will have a seizure, or they will have to change his diaper. I cruise with him, but no excursions, he can’t leave his wheelchair, so we do a little shopping and than back to ship, he gets tired very easy and will start crying because he is hurting. We are taking the cruise on the Carnival Dream the week of December 12th, had to cancel the one you will be on because we did not think he would be able to handle a 9 day cruise. I’m hoping that we will be able to enjoy this one, the last couple of cruises have been so-so. I have offered family members a free cruise if they would help me with my son, I want to spend a little time with hubby which we don’t get very often, but everyone turns me down, so I don’t have any friends there. I’m a loner, no one to call friend except for my immediate family. I’m blessed that I have a very special young man in my life and that I gotten the chance to be his mother, I would not change it for nothing in this world. I know what I will do, I will call you FRIEND, at least I will have one friend. Thanks friend, I needed that.
John please reply
. This is their first cruise and I chose this trip because I had such a great time on the Legend last year. Is it possible to see if Ryan from Jamaica is still a waiter, if so is it possible to sit in his section? We are cabin 6291, booking # 16G8J1 with early dining. I enjoyed Malcom on the Victory and Trevor on the Fascination and the captain on the Fascination in May was wonderful, saw him several times and he was very entertaining. I hope to sail with you sometime in the future. Best wishes to you and your beautiful family. Also my thanks for the service Carnival shows members of the military. I have traveled 3 times with groups from the military and have 3 more trips scheduled.
Hello John
I have been reading your blog for over a year and really enjoy it but this is the first time I have sent in a comment. I will be on the Carnival Legend 9 Aug 09 sailing with my 3 daughters ages 14 7 and 7. Yes they are twins
John,
My feelings about “COMMENT CARDS”
You say, “The wording we use is ridiculous.
Exceeded my expectations.” ……… what?
I agree. I have heard so many talks about how to mark my comment cards from Waiters, Cruise Directors, Cabin Stewards etc. etc. ever since our first cruise with Carnival in 197x.
If a company causes their employees to go to such lengths to explain why a customer should answer or mark those questions in a particular way, then you are SLANTING THE BAR and customers are limited to explain THEIR TRUE FEELINGS.
The answers you see may show trends but not really how customers really feel about their experience.
Many experienced cruisers keep returning to Carnival becasue we know what we can expect to receive for Food, Service, Ports, Itinerary, Entertainment etc. regardless of which Carnival ship we sail.
It is redundant to ask a past guest “Did we exceed your expectations.” They already know AND EXPECT to receive the best value (Service etc.) for money cruise vacation available in the world.
What comments you should expect to see from those guests is a list of, people, things, services, they found with that cruise not up to their expectations and items listed where Carnival failed to produce the anticipated level of service.
It is different for first time cruisers experiences and it would be simpler to ask them (on a form) to give each department they could have interaction with, a one word rating
POOR – Not Acceptable
GOOD – Acceptable
VERY GOOD – Better Then Expected
and ask them list a reason for each response.
Sure its not true “marketing speak” but it would allow Carnival to really understand the opinions and feelings of first time Carnival cruisers and customers. NOT FORCE THEM TO USE CARNIVAL SPEAK.
I truly agree what needs said about Comment Cards on each cruise is this…
”We have Comment Cards available and if you would like to complete one and give us your honest opinion about how you feel about this cruise it would appreciated”
Why not try this now, and see what you get?
Dave
John, please respond…
“They had eaten that night in the steak house and had laughed so hard at the welcome aboard show. They loved their state room steward and apart from the fact that they thought the ship decor was a little “over the top” ….they both said that they were having a brilliant time and value for money……..this could not be beaten.
So, there I sat with two Rolex-wearing professionals who probably would never had considered Carnival as a vacation choice. But because like so many people they woke up one morning and realized they also wanted value for money……..they gave us a try…….and as they both said “we will be back”…………brilliant.”
It’s more than just value for the money, John. Cindy, who’s review you posted yesterday, said that her family save over $7000 on their Splendor cruise over RCCL… impressive, indeed but not nearly as impressive as her comments regarding the food and service. Those comments got to the meat of the matter… Carnival is just better… end of story.
I love the daily photos of the Carnival Dream. We can see her coming together before our eyes! Wonderful.
Earlier today I emailed you about a ridiculous rumor that’s reared it’s ugly head on Cruise Critic… again… The claim is that Carnival is going to buy or merge with RCCL. I really appreciate you giving me the truth of this matter. Could you please address that for us here and put this nonsense to bed once and for all??
Thanks so much, my friend!!!
Ciao!!!
Host Mach
Dear John,
I agree with the three gentlemen you smoked your stoggie with. I am a “Bearded” Engineer who works with computers all day and know my way around them. I can afford to pay more for a cruise but why would I want too? Carnival supplies us with a great product at several hundred dollars less than the competition. Duhhh! My momma didn’t raise no foolish children!
The money I save on the initial cruise price allows me to spend more on the shore excursions and my wife loves the shopping ashore as well.
We also make a point of always going to the Steakhose and celebrtate. There is always something to celebrate. Just being on a Carnival ship works for me.
Now as for manscaping. The only time I have done so was when Nancy & I had decided that three children were enough and that it was an easier operation for me to have done, so I shaved the appropriate region myself as I do not allow any one with a sharp instrument down there unless he or she is board certified. Nuff said!
The pictures of the DREAM are getting better and better. Nancy & I are trying to pay for a cruise for the entire family and I may have to pay a little more and go on the DREAM for a Caribbean Cruise instead of the Splendor and a Mexican Riveria Cruise. Oh buy the way I could not afford to do this on any other Cruise Line.
Thanks for making the BEST! vacation affordable for all as well as FUN for all!
James & Nancy
The Cruzin2some
JOHN PLEASE REPLY
I am confused (happens frequently) about sea trials. When the ship went out for the trials there weren’t any tables or beds or other stuff on board apparently from the pictures. Now that equipment is being added. Then there will be lots of crew and passengers on board when she enters service. Does all that extra weight (equipment and people) make a difference in how a ship handles? I know my car handles differently when fully loaded but maybe not a ship at sea? Please explain this to me.
I love the Friday blogs with the beautiful pictures of Kye. There really should be a “Carnival Kye”
Thank you
Kathy
JOHN, PLEASE REPLY.
Hello John, I have now become a loyal daily reader of your blog and I’m hooked! Thanks for all the great information that you provide.
My girlfriend and I are booked on the 10/15 sailing of the Carnival Dream, and I had a question about the spa deck (deck 12). We are in spa balcony cabin 12204 and I’ve noticed on the deck plans that there is a large unnamed space forward of cabin 12202. What is this space?
Is there where Funship Freddy lives? I know it is a mystery…
Marty
Dear John,
I just wanted to say thank once again you for answering my questions in such detail. I appreciate it!
Laura
Hi John,
Just a quick comment about Simon F. Doesn’t RC have their own blog or does one have to pay to join it?
Hi John,
How about that Royal financial report, eh?
http://finance.yahoo.com/news/Royal-Caribbean-2ndqtr-loss-apf-1217594561.html?x=0&.v=11
Won’t be long before you see rock walls and such popping up on Ebay.
bill
Hey John,
Funny Blog as usual. Seems like the weird passengers are not taking vacations in the last two weeks. I just marvel at what they are going to complain about next.
RE: Booking independently for excursions. We do both. I do my research and always read the boards for advice and things to look out for. You are so right about the FINE print. Getting only $3o.00 back from $183.00 seems a little harsh for just a weather related cancellation! Caviet Emptor (sp?)
BTW………..just booked our “STEAKHOUSE ” night on the DREAM for Feb. 4th. Can’t wait. One of my favourite nights on every cruise. Just waiting for the reply. Wondering?……..do I get an email reply or do we just check once we’re on board. Maybe you can shed some light on that one.
All the best to you and the family,
B&D from Canada..
185 days and counting……tick tick tick!
Hi, John!
We sailed with you on last wk.’s cruise (7/18-726) & we already told you , as well as other fellow passengers have (as stated on their blogs), that the great majority of us had a wonderful cruise. Now… please stop having that guilty feeling that we were shortchanged of having the best time because: first the computer system went on the brink at some point during embarkation, or because of rain in Nassau, of because the little movement of the ship, etc. All of this is nonsense!
This is our personal evaluation:
Since we live in Miami Beach we arrived at the terminal in Port Everglades about 11:35a.m. We were surprised & happy that there were only 2 additional cruiseships in port and that’s why we didn’t encounter traffic jams earlier at the port entrance where most of the time there are long lines of cars waiting because I.D.’s of all individuals inside vehicles are checked. Same good luck by curbside…when our neighbor dropped us off. Usually there are traffic jams of double-parked vehicles… not this time. We jumped out of the car, the porters right away took the luggage & we went inside the terminal. Right away Carnival personnel showed us the line where we should go & belive it or not, everything went pretty smooth. We don’t know at what point in time the computer system went on the brink & Carnival personnel had to manually do the check-in, but our went without delays. Then we waited a little bit until our “zone#” was called to come aboard and we did. We went – as usual & just like we told you days earlier on the blog – straight to the Lido Buffet to have a delicious lunch. We finished before 1pm! How about that for timing!
We were on the early seating (6pm) in the Posh. During dinner the ship moved a little but not much. Believe me (this is Maria talking), I’m the type of person that gets sea sick quite easy. It didn’t affect me or Juan. There were a couple of times during your shows/talks or your announcements that you apologized for the ship’s movement. We were not affected by it because we didn’t notice it.
Now about the weather: We did notice, since we are early risers that a couple of mornings the sun was not out as early as it was supposed to and a couple of evenings that it was getting dark before it was supposed to. Rain: the one & only bad day was Sat. in Nassau. We have been there before, so we didn’t purchase a tour from the ship’s shore excursion desk. We came off the ship after lunch around 12:30p.m. umbrellas in hand because we had already seen the sky getting darker… We walked to the Straw Market and stay there only for a little bit & then we continue to walk all over the center of town. We even stopped at Diamonds International & Effy Jewelers to get the freebies, we stopped at several souvenir stores, & even had our picture taken with two of the policemen dressed on those very nice & beautiful uniforms, and then went back to the port terminal to check if there was still a chance to go by car or by boat to Paradise Island…. No way! Guess what! The rain started to fall harder along with terrible thunder & lightning. We took refuge inside the Freedom & that was that!
The production shows onboard were great, the food/service, as always great. We enjoyed the Capt. Reception & Past Guests’ party a lot…. we enjoyed that Jaime Frasier sang at the Past Guests’ party. He is a very likeable indidual, very funny too… certainly an asset for Carnival. By the way, we enjoyed his evening show days before when he sang Bobby Darin’s songs & others.
Sun., debarkation was the smoothest one we ever had.
John, you were as always, the best CD (you may remember how Juan portraied you on that drawing he sent you for one of your morning shows: “St. John of the Cruises”. We had a lot of fun listening to your morning talks, and enjoyed every one of your presentations. The show where the very tall guy (a hairdresser??!!) participated & “Mary” the one that didn’t have a little lamb but a whole herd of sheep, was a classic! How about the comedian that kept mispronouncing “buffet” & was surprised to hear from you that he was supposed to be in only one dining room seating, not both! (I can’t recall his name now but I kept the Carnival Capers & will find it later)… you said he was going to be in Vegas the last week in August performing at Motel 6???!!! Guess what! We are going to be in Vegas 8/16-8/27 visiting our son Alex, so if that is not a joke, pls. let me know!
So, don’t worry, be happy! We all had a wonderful cruise! Pls. give Heidi & Kye a kiss from us.
The Santanas of Miami Beach
To Simon F
If you don’t like what is being said on “our” John Healds Blog” why don’t you go to some other blog and read it. We didn’t invite you on here and we definitely aren’t making you stay.
I’m sure you have no interest in our great cruises with Carnival. You’re probably afraid to go on a CCL cruise because you will find you’ve been a fool spending your money on that “OTHER” cruiseline. So since you say you would rather spend your money on RCCL and climb a wall……… WELL CLIMB THIS !!
Carolyn……who has been on 12 Carnival cruises and has 3 more cruises booked
John,
I have to agree what you said about the comment cards. Exceed expectations only works for the first time cruisee. After six Carnival cruises I know what to expect. The wording should be:
POOR – Not Acceptable
FAIR- Acceptable
GOOD – Better Then Expected
Excellant – WOW
Dear John,
I sure hope I will be able to add a pin from each ship to my collection. (I also collect an ornament from each ship and gladly pay for that).
Thank you so much for writing this blog. I read it every day and totally enjoy your sense of humour (spelled correctly). You are very kind to each and every person who writes you, no matter their disposition.
I honestly am amazed that you are able to answer all of these questions and handle the requests of so many – in addition to a full-time + job. Thank you!
I have noticed that you have avoided answering any comments lately about the past guest pins though. Last week it seemed you had some hopeful news for those of us who cherish these small tokens of our loyalty. This week, it seems to be not so optimistic.
Please impress upon “the powers that be” that there of many of us – loyal cruisers – who are upset about the pins no longer being available. I can’t speak for anyone else, but I would be happy to pay for one. I do not expect anything for free.
I have sailed on Carnival ships 5 times in the last 3 years and have another 3 cruises booked in the upcoming year. I am addicted
Again, thank you for all you do. You daughter is beautiful!!!
Charlotte
Dear John, (please reply)
Sorry if I’m posting this in the wrong place (I’m new to the whole blog thingy). My parents are taking my friend and me on a cruise for my 16th birthday. We will be sailing on the Fascination on August 17-22, 2009. It will be my second cruise and my first cruise with Carnival. I just have a few questions.
First, since we booked kind of last minute, both dinner seatings were full and we had to be waitlisted. Does this mean that we will definitely be able to eat in the dining room but might have to wait for a table? I sure hope we’ll still be able to eat in the dining room every night because that’s one of the best parts of a cruise.
Also, I’ve seen a lot about the program for younger kids but not much about activities for older teens. What kind of activities are offered for 16-year-olds like my friend and me?
Last, I’ve seen cards for unlimited soft drinks or for a number of alcoholic beverages, but are there cards where I could get a number of drinks like non-alcoholic strawberry daiquiris and stuff like that?
Thanks a lot. I know you probably get a lot of questions, and I appreciate you taking the time to answer them.
Thanks Again,
Natalie
Hi John!
Please Reply!
I really enjoy your blog thingy. I will be cruising for the 3rd time on the Carnival Dream in Jan. 2010. I am so excited that this definately helps stay in cruise mode for the next few months.
We are bringing several new cruisers with us on our up coming cruise and they have been asking alot of questions, which I am more than happy to answer. However, they asked about the different foods on the ship and wanted to know if they serve crab legs on board, too. I don’t recall seeing crab legs on the dinner menu or at any of the many buffets. Don’t get me wrong there is a HUGE selection. Can you tell me if they serve them at some time during the duration of a 7 day cruise. If not, then why? We are from the Midwest and it seems that if you are cruising that crab legs would be an obvious menu item.
You are awesome. Thanks for your response.
Tracy T
John – add us to the list of those who collect the pins! I have every one except for our very first cruise on the Imagination.. We’d gladly pay for the pin and would hopefully be able to add the Imagination to our collection. We have a Carnival T-shirt hanging in our Caribbean room (AKA our daughters room until she married and moved out) with all of our Carnival pins proudly displayed.
This reminds me of the pictures we used to get on our final night in the dining room. We would have all of our new cruising buddies sign the picture with their emails etc – a great way to remember a fun cruise!
Dear John, Please Reply,
I wrote the other day but never saw my comments show up so I’ll try again only much shorter this time. My husband and I were on the 18th sailing and had a great time! The weather was not an issue with us as we seemed to be in the right place at the right time nearly every time it rained. We celebrated our 25th anniv. on the 21st on St. Thomas snorkeling and scuba diving. Once we headed for lunch (we went to Hidden Harbor), after we ordered, it started to rain. As our luck would have it, it stopped once we were done. It pretty much worked that way for us at each stop!
We checked out the itinerary for the next cruises and found that 8/1 was going to be one that interested us very much. So, thanks to Jeff at the cruise desk, we signed up. We’ll be back on this coming Saturday and look forward to more Fun, good food in the Steakhouse and some great stops along the way.
If you want to stop by and give us a weather report, we will be in #8214!
One comment on the stops in the ports; is there any way to get the photographers to set up not right on the gangway? Disgorging all those people through a small hole in the side of that huge ship is very inefficient at best and the photographers really slow the process down.
See you soon!
Linda R.
……who can’t wait to see who will be the “Virgina” of the week! LOL!
John,
Another friend of mine and her husband just came back from an Alaskan cruise on the “somethingoftheseas”. Although they have done many Carnival cruises, they decided to give RCCL a chance. Well, they will be coming back to Carnival most likely because although they enjoyed RCCL, Carnival gives them better value for their money.
Examples include: cabin smaller on RCCL, no sushi bar on RCCL, not happy with the food on RCCL.
Service on RCCL was excellent, shows were better on RCCL.
So on their next cruise, they will compare pricing on where they want to go and that will decide whether they go RCCL or Carnival. I’m willing to bet it will be Carnival every time!
The reason I’m posting this instead of them is because they only use their computer for business purposes not personal.
Hi John,
Please Reply,
Hi John, I hope you are starting to get over your cold, I have kept you in my prayers that it does not go into any worse since you are unable to just stay in bed and nurse it as they as.
Now to my question. I have been wondering about this since I cruised the Carnival Pride last October and was just reminded about it when you were talking about the comment cards. The CD said that out of all of the comment cards one would be pulled to win a cruise, now this is where it is confusing for me. I was told that that only one cruise is given out a month from all the ships, not from individual ships per week. Is that true and would you mind explaining how that contest works.
Please send my love to Heidi and Kye, I really look forward to their pictures every Friday.
Best Wishes from your Bloggy Thinggy fan,
Kathy
Hi John
Please reply if you get the chance.
When you are over the pond, the time difference allows me to read your blogs first thing when I get into the office when I am doing my ‘environmental scanning’(reading the morning news headlines).
It gets me in a good mood for the rest of the day
I agree about the exceeding expectations comment, as a seasoned Carnival customer, like you said I know what the Carnival product is and I know what to expect, thats why we keep coming back.Time it was changed.
I notice on, I think it was yesterdays blog that you mentioned that as we passengers were boarding the Dream for her inaugural cruise , you would be walking down the gangplank and heading home. I take it that we are not going to see you at all on that cruise,last time you wrote about your schedule you thought you may be on board for the first fews days.
If we miss each other I suppose I can keep the cigar I was going to get you until perhaps we finally make a Bloggers cruise in Sept 2010 !!!
Mind you we do hope to be onboard as early as possible as we are staying in Civvitavechia the night before the cruise, so might see you as you disembark !!
I also noticed that the naming ceremony and celebrations are going to take place in New York and not on our cruise…..As our American cousins might say ..’what a bummer’ we were looking forward to something special.
Cant wait for the photos of the Dream staterooms.
regards and best wishes to you as well as Heidi and Kye.
Wes and Liz
Dear John, (please reply )
I have read your blog from the beginning and continue to enjoy it very much. Thank you for your dedication .
Lately, there seems to be a few who write to you asking why you have not answered their question and replied to them etc. They don’t realize, as you have posted and stated numerous times that you have so many queries that you cannot get to all of them all at once. It could be that they have not read all your postings to have seen your previous comments re regarding the above or they may be new posters who are not aware that it takes a few days before they will see their question.
May I make a couple of suggestions. Post the date the questions were sent to you underneath the name of the sender so the readers can see the date the questions were received and/or in the section where we leave replies and comments, have a note there to state that replies may take a few days to be answered. That way they will realize that their question may take a few days to be answered.
I do not know if you answer them in the order that you receive them and if not, then disregard this whole posting and do not post this in your blog as I do not want to open up a whole new can of worms for you to deal with. I can just read all the postings asking why someone else’s question was more important than theirs to be posted first. If however you answer them as you recive them, then my suggestion might be a way to let readers know of the time delay.
Keep up your good work as many continue to enjoy your blog,
Mary
Hi, John,
We missed a very important thing yesterday on our long comment:
Capt. Orazio D’Aita, the Freedom’s Capt., is the very best! We’ve sailed with him before sailing on last week’s cruise (8/16-8/26). He is a superb captain plus the fact that he is a very friendly, likeable & funny man.
We didn’t want to leave him out of the comment we sent you yesterday.
The Santanas of Miami Beach
Bill (Zydecocruiser):
Thanks for the info.
I found this on Carnival Corp’s 2nd Qtr:
“Carnival Corporation reported a better than expected second quarter and beat Wall Street projections by 4 cents a share. Carnival cited better than expected cost containment and pricing on close-in bookings that pushed Carnval’s profit to $264 millinon on revenues of $2.9 billion or 33 cents per share.”
Perhaps this is what has Simon F’s knickers in a twist???
Linda (Mom of DJ)
John,
Here’s another comment about the comment cards. The only way Carnival could exceed my expectations would be to refund my entire cruise. I expect my Carnival cruises to be excellent. And they always are! This is something I always write in the comment section, hoping they will get the message & revamp the format. I don’t do marketing speak. Wake up all you Suits and give us a sensible comment card to work with!
Don’t forget, tomorrow is Kye Friday!
Joyce
Hi John, what a great blog today and your answers to the questions are great.
The pax that was upset because even though they did not book a Carnival excursion and it was canceled because of weather wanted Carnival to reimburse them, was not surprising. Why they would expect Carnival to pay I have no idea, but I am still not surprised they think Carnival should pay them. This is one of many reasons I always book with Carnival. I have all my excursions booked for our Alaska cruise next week. I am trying to talk Mike into the raft trip that the CD of the Spirit was talking about on your blog on Monday. That sounds like something I really think we would enjoy doing.
Keep smiling John, you truly are one of the good guys.
My best to Heidi and Kye.
John,
May it be “Lady Ruth” a twin sister of “Lady rude” you met on last year baltic season on Splendor??
I am always getting wet going to Ocho Rios. Three times and never getting back to the ships without a very warm shower.
John, about platinim members:
I am waiting for my No 17 Carnival cruise (16 day Dream TA) I did 16 cruises before. My average cruise length is 8.5 days. Many TA crossings.
Just do count the number of the cruises.
All of us reaching platinum are your very loyal guests.
Do not change your policy. Please!!
Looking forward about the pins. Hope having a chance getting one from now “Pacific Sun” then Jubelee. My only one missing.
Ralf
I agree with all regarding the need for change to the comment cards. After 24 cruises we certainly know what to expect! “Poor, Fair, Good, Excellant “would work for us.
John, (Please Reply)
I just wanted to give my opinion of the free drinks at the end of the cruise. I personally would prefer the drinks be at the Captain’s party. That night is the most festive and I believe sets the tone for the week.
I do understand having a type of farewell and thank you, but it seems, to me, that we would be too busy packing etc. to attend. Also, it is just before early seating for dinner which may be inconvenient for some people.
If Carnival wants to do both, as mentioned in your blog, perhaps the discount on drinks could be the last night. That would leave guests with the idea that Carnival cares about them, and if the discount were available for several hours, or all night, everyone would be able to participate if they should desire.
Thanks for letting me give my opinion as well as posting the pictures of Dream. We are excited to be sailing on her. I wish we were sailing on her when you were onboard, but I’m sure your time at home is well deserved.
John: Please Reply:
Does the Carnival Dream have a Sports Bar???? I have scoured the deck plans on Carnival’s site and do not see any mention of a Sports Bar. What’s the real scoop?
John — Please reply
I am very interested in the “behind the scenes” tour. I apologize if this is a repeat and you have already answered — I try to read the blog but sometimes have to skim it in the interest of time. We are sailing on the Dream 2/6/10. If I read correctly, it says that if you want to do the “behind the scenes” tour, you must sign up at the excursion desk on the ship. Is this correct? Also, is there a charge for this tour? I think this is the BEST idea. I have been so interested for a long time. This will be our 6th or 7th cruise and I’m very excited! Thanks in advance for the info!
Hi John (JOHN, PLEASE REPLY)
My wife and I are sailing on the Dream March 20 2010 which I think you will be CD. We had you as our CD on the Triumph in 2002, our first cruise ever. We’ve had good CDs since, but you are the best.
I have a question for you. We booked an aft balcony for the first time ever. We thought that it would be nice to have the larger balcony. However, an experienced cruiser warned me that aft balconies tend to get dirty from the soot coming out of the funnel. Do you know how bad this can get? I seem to recall in one of your blogs that you had relatives stay in an aft cabin on a cruise with you.
Thanks!
John,
I have to agree with you on this whole man situation. Funny, they were just mentioning this on the morning radio show that I listen to on the way to work. One thing that seems to be getting popular are “Man Purses”. Yep, the Coach brand that makes all those bags, purses, etc for women are now making man purses……
Every time I have steak for dinner or a cheesesteak for lunch, I always think of you saying something like payforasteak of the seas. I do believe the CEO of RCCL has a blog, which maybe that isn’t free either… I’m sure Simon F. doesn’t realize that RCCL cruise directors poke fun at Carnival during shows and on the PA System. At least you only say stuff about RCCL on the blog and not on stage, or any other public area. I never hear anyone else at Carnival picking on RCCL and that’s how it should be.
In my cruising experience, I have booked shore excursions on the ship and off the ship. While, I feel bad for the people who only got a $30 refund, if I knew I was only going to save $17 bucks, I would’ve definitely booked it through Carnival, because you guys have my back if the weather doesn’t want to cooperate. Hopefully they will do their research better on pricing next time.
Thanks for the photo updates of the Dream. She is looking more and more spectacular each day! I hope to be onboard this ship sooner rather than later. I was so happy to find the melting cake recipe on this month’s Funville Times. I’m so making this next month when I have people over my place!
I look forward to hearing from Heidi and Kye tomorrow! (Kye-day)
Cheers,
Alex G.
Hi John, (please reply)
What great pictures from Alaska! Hubby and I are headed there on the Spirit 8/19/09 for our 10th anniversary (and our first kid/family-free vacation since our honeymoon!)
Do you have any suggestions for fun/romantic/couple type things to do? We’ve already got the steakhouse booked for our anniversary (8/21), but what else can two second honeymooners (that don’t drink!) do?
Also, what kind of vegetarian dishes are available in the Steakhouse? I know there will be plenty in the Main Dining Room, but I’m worried about the Steakhouse.
Thanks,
Robin
Dear Peg Dunbar,
Tell your husband to definitely try the rafting trip. As a person who has done alot of rafting here in California, I can tell you that they are really fun and exciting to say the least.
Have a great cruise on the Spirit! She is a truly beautiful ship with a wonderful crew and I know you are in for a treat.
James & Nancy
The Cruzin2some
This is regarding the below blog on The Sprit Sailing for August 19th. I do hope that you can do something for Faye. She has put a lot of work into this. I tried to change my balcony cabin to the one that Faye was giving up and was told by Carnival that I could change if I am willing to pay full price for the cabin and they were selling it for top dollar. It was going to be an additional $428 (travel agent price) and I would lose my shipboard credit.
Not only will Carnival be getting top dollar for these cabins, they received the 50% cancellation fee.
I feel that it is only right to help Faye with this problem.
It is because of Faye that we also booked the cruise.
Marcy Neff
Thanks Deb for also writing to John Heald. He did reply today so we’ll see what happens. I will respond too. Here is his answer: Debbie Asked:
Debbie Kuchta booking # ******
Is there a way that I can get in contact with Chris the cruise director on this ship? Thanks again Deb
John Says:
Hello Debbie
I am glad you took the time to write to me as I can clearly see that you are upset. I won’t pretend to understand the complexities of our group booking system but I do understand that we need to try our best to assist you.
Please therefore allow me a few days to send this posting to one of our vice presidents and let’s see what they can do. If you have not heard from anyone within seven working days please let me know. As for Chris, the cruise director………well please send me your wishes and I will make sure he gets them as I am not permitted to post individual crew members e mail addresses here on the blog thingy……….I am sure you understand.
I remain at your service
Best wishes
John
John Says:
Hello Faye
I have a feeling that you are part of the same situation that I just replied to Debbie about and as I said to her ….I can see how upset you are and as I promised Debbie ….I will do all I can to help. Please bear with me and let’s see what we can do.
Best wishes to all your group and I promise you will all have a great time.
John
So we will wait until next week and see if they do anything. I won’t hold my breath. That will be 2 weeks before we sail away! Hey, that will also be our Disneyland double birthday trip. I still think it is very cool that we met on this board, cruised together through the Baltics and share the same birthday, though you are one year older – LOL! Thanks for becoming a great friend through cruisecritic!
Galen and Marcy
Another laugh out loud moment. Reading your blog again has made me the wierdo behind the cubicle, laughing at his computer screen!
Keep up the good work.
Kenny
Not sure I filled out the previous one correctly. Above is my cruise critic name.
You can disregard if you already received the correct information.
This is regarding the below blog on The Sprit Sailing for August 19th. I do hope that you can do something for Faye. She has put a lot of work into this. I tried to change my balcony cabin to the one that Faye was giving up and was told by Carnival that I could change if I am willing to pay full price for the cabin and they were selling it for top dollar. It was going to be an additional $428 (travel agent price) and I would lose my shipboard credit.
Not only will Carnival be getting top dollar for these cabins, they received the 50% cancellation fee.
I feel that it is only right to help Faye with this problem.
Thanks Deb for also writing to John Heald. He did reply today so we’ll see what happens. I will respond too. Here is his answer: Debbie Asked:
Debbie Kuchta booking # ******
Is there a way that I can get in contact with Chris the cruise director on this ship? Thanks again Deb
John Says:
Hello Debbie
I am glad you took the time to write to me as I can clearly see that you are upset. I won’t pretend to understand the complexities of our group booking system but I do understand that we need to try our best to assist you.
Please therefore allow me a few days to send this posting to one of our vice presidents and let’s see what they can do. If you have not heard from anyone within seven working days please let me know. As for Chris, the cruise director………well please send me your wishes and I will make sure he gets them as I am not permitted to post individual crew members e mail addresses here on the blog thingy……….I am sure you understand.
I remain at your service
Best wishes
John
John Says:
Hello Faye
I have a feeling that you are part of the same situation that I just replied to Debbie about and as I said to her ….I can see how upset you are and as I promised Debbie ….I will do all I can to help. Please bear with me and let’s see what we can do.
Best wishes to all your group and I promise you will all have a great time.
John
So we will wait until next week and see if they do anything. I won’t hold my breath. That will be 2 weeks before we sail away! Hey, that will also be our Disneyland double birthday trip. I still think it is very cool that we met on this board, cruised together through the Baltics and share the same birthday, though you are one year older – LOL! Thanks for becoming a great friend through cruisecritic!
John – Please Reply.
I am thinking of sailing on the 19th of December and would love to sail with you. The list of CD’s does not include your name for that period. Does that mean you are off?
Please Advise.
Cheers!
Mr. Derek
Please reply
I love balconies but I don’t know what a cove balcony is. Could you explain it? Would I find one on the Conquest?
elizabeth
Hi Jon, (please reply)
Have been enjoying your blog thingy. Last December on Imagination was our first cruise – my hubby 60th celebration. Enjoyed it enough to book Destiny on August 10, to celebrate my same milestone. I understand from other requests, that bridge tours aren’t allowed due to security risks (damn the terrorists – they have won). Anyway, are there any “behind the scenes tours”, such as the engine room perhaps? We would really like to see what keeps the ships running. Please let me know – thanks, and we are looking forward to a great trip!
Dear John, I’ll have you know that manscaping is a standard between us “New Age” men. Women now-a-days appreciate a “Manscaped” Man (Mel said so).
Kind Regards,
You’re favorite Britney Spears Tribute Act.
Jamie Frasier
Dear John (please reply)
DH and I were on the northbound Carnival Spirit June 24th sailing. Gotta say….. we LOVED IT!!!!!!!!!!!! From the ship itself, to the food, the entertainment, food, excursions, food, room steward, food, and did I mention, food. We took your advice and ate at the Supper Club (now Steakhouse) one night. OMG, it was everything you described and more. Can’t wait for the next cruise to go back. Chris “Bubba” was outstanding. Especially enjoyed the Blues Brothers tribute. Marc can really shake his “asset” (if you know what I mean). We booked all our excursions online thru Carnival and didn’t have any problems at all. Small issue with the luggage tags for debarkation, but was quickly taken care of by Guest Services. Rained on us practically everyday but, after all it’s Alaska and it was expected. Did we let it ruin our fun? No way!! Still couldn’t quite bring myself to do the tender to the port. (Not a fan of trying to go from a moving object going one way to a moving object going the other way).
Bottom line..it was a great vacation and we are already looking to book the next one!!
Almost forgot…I have a design for a Blogger’s Cruise T-Shirt, but need a way to send it to you. Think one of the Stephanie’s can help me out? Appreciate it.
Hugs to you, Heidi and Kye
PS If anyone has a picture of the dude in the bright orange and yellow “pimp” suit from the 2nd Elegant night of the 24 June Carnival Spirit Northbound cruise, please let me know. No one believes us when we tell them about the outfit. =)
Morning/afternoon/evening John et al,
We have noticed over the years how Carnival has improved the spa areas on all the ships, the wife used to love to go, I say used to because, well frankly, she can get a 1 hour massage for less at Canyon Ranch than she could on our Oct cruise on the Pride, I don’t know if you’ve ever been to a Canyon Ranch spa (to hold the handbag like every other real man
) but it isn’t cheap, I noticed by day 4 there were huge price drops being made, just an observation.
I must thank you as well, I made the same observation at one of our meetings about the exceeding expectations thing, I was told that we can always do better, i’m sure you got the same answer, the problem with that is, to put it in cruise terms, after X number of cruises you will have pax wanting a Seabourn cruise on a Carnival ship.
Saying that though, I will say that on our last cruise the staff far exceed our expectations, they were great.
Hi John!
Its definitely a great value and you get a lot of bang for your buck. I think its a great thing for the company.
I was not aware that the spa offers specific man treatments. Don’t know if i’m ready to cross over to that world yet but its great to know.
Thanks for posting.
Take care!
David