Comments on: Sorry http://johnhealdsblog.com/2009/10/22/sorry/ The official blog of Carnival Cruise Line's Sr. cruise director, John Heald Thu, 18 Mar 2010 21:46:39 +0000 http://wordpress.com/ hourly 1 By: Mary http://johnhealdsblog.com/2009/10/22/sorry/#comment-67785 Mary Sun, 22 Nov 2009 04:41:43 +0000 http://johnhealdsblog.com/?p=11696#comment-67785 Just returned from 8 day Carnival Spirit cruise to Mexican Rivera. Wonderful! Just wonderful time, outstanding entertainment, great food, menus were superb as many others have commented. Like others Its obvious that Carnival is out to be first in the cruise industry. Just one request for you John. Could you send me or post the recipe for Pumpkin, Squash, Yam and Cheddar pot pie for say 8-10 guests. I've found the recipe posted, but it serves 100, a few more than I serve! Keep up the good work. Glad I found your blog. Just returned from 8 day Carnival Spirit cruise to Mexican Rivera. Wonderful! Just wonderful time, outstanding entertainment, great food, menus were superb as many others have commented. Like others Its obvious that Carnival is out to be first in the cruise industry. Just one request for you John. Could you send me or post the recipe for Pumpkin, Squash, Yam and Cheddar pot pie for say 8-10 guests. I’ve found the recipe posted, but it serves 100, a few more than I serve! Keep up the good work. Glad I found your blog.

]]> By: Beth Flynn http://johnhealdsblog.com/2009/10/22/sorry/#comment-66465 Beth Flynn Thu, 29 Oct 2009 11:27:43 +0000 http://johnhealdsblog.com/?p=11696#comment-66465 John, I am on a cruise to get fat & happy. I eat in the dining room AND the Lido deck if I can fit it in. :) John,

I am on a cruise to get fat & happy. I eat in the dining room AND the Lido deck if I can fit it in. :)

]]> By: Glynnis Jones http://johnhealdsblog.com/2009/10/22/sorry/#comment-66349 Glynnis Jones Tue, 27 Oct 2009 21:08:03 +0000 http://johnhealdsblog.com/?p=11696#comment-66349 PLEASE ANSWER!! Hello John, I work for a singles travel company based out of Los Gatos, CA. We have many cruises; past, present and future, that we choose to book with you for the obvious reasons: great ships, wonderful customer service and fabulous trips! We have a question however: why is it that you have started charging $10 a head to reserve a group meeting room? We book many people through your company and we do not overcharge by much to keep the prices competetive with your ever-changing rates and if we spent 10$ per person we would not make any money at all! For large groups, such as our 200 person group going in December, could it be possible to waive the fee? We are stumped by this sudden change and would love an answer straight from the top as it were. Thank you! Glynnis Jones PLEASE ANSWER!!

Hello John,

I work for a singles travel company based out of Los Gatos, CA. We have many cruises; past, present and future, that we choose to book with you for the obvious reasons: great ships, wonderful customer service and fabulous trips!

We have a question however: why is it that you have started charging $10 a head to reserve a group meeting room? We book many people through your company and we do not overcharge by much to keep the prices competetive with your ever-changing rates and if we spent 10$ per person we would not make any money at all! For large groups, such as our 200 person group going in December, could it be possible to waive the fee? We are stumped by this sudden change and would love an answer straight from the top as it were.

Thank you!
Glynnis Jones

]]> By: Michael Staller http://johnhealdsblog.com/2009/10/22/sorry/#comment-66323 Michael Staller Mon, 26 Oct 2009 15:52:50 +0000 http://johnhealdsblog.com/?p=11696#comment-66323 John We were with you on this cruise of the Legend from Oct 18th to 25th 2009. It was our 1 year anniversary (2nd time on ship went for honeymoon 0ct 19 08) We had problems with our Carnival comfort beds. they were so bad my wife woke up with numb arm and I hardly slept. Our room stewart Juilo (cabin 5190) tried everything he could towels under the mattress, new bed frame, multiple comforters. The middle was completely worn down and the my bed was 2 inches higher than hers. Three nights I slept on the couch. Age old dilema sour wife or sour back. I choose the sour wife on account of the physical activties we had planned. Almost asked for the j bed once too. We live in tampa, and love this ship - the beds. I am having reservations about booking for next year. All this happening after we get a voicemail that our reservation for the Golden fleece was canceled on Oct 18-09 Our 1 year. Let me get to the good! John as a cruise director you exceeded out expectaions. You gave the ship a vibe of home with a comical edge. Julio the Stewart for 5190 is excellent. He would make a great supervisor, great with people and genuine. Raymundo, Jaquim, Jasumin at truffles. We requested every night. Guided over by Meda the hostess from Romania whe remembered us from last year. I challenge every cruiser who has given carnival the bad dining room service review to sit with these guys. Perfect service called by name, never empty water, and just enough conversation. Great ship, food, Ports of call.... oh and cruise director. oh and couple named Mr dick and Anita Little. back to the bed issue We sailed the fascination in 07 and the beds were great. I love this cruise, but If the we did not have issues we would already be booked for next year. Mike John
We were with you on this cruise of the Legend from Oct 18th to 25th 2009. It was our 1 year anniversary (2nd time on ship went for honeymoon 0ct 19 08) We had problems with our Carnival comfort beds. they were so bad my wife woke up with numb arm and I hardly slept. Our room stewart Juilo (cabin 5190) tried everything he could towels under the mattress, new bed frame, multiple comforters. The middle was completely worn down and the my bed was 2 inches higher than hers. Three nights I slept on the couch. Age old dilema sour wife or sour back. I choose the sour wife on account of the physical activties we had planned. Almost asked for the j bed once too. We live in tampa, and love this ship – the beds. I am having reservations about booking for next year. All this happening after we get a voicemail that our reservation for the Golden fleece was canceled on Oct 18-09 Our 1 year.
Let me get to the good! John as a cruise director you exceeded out expectaions. You gave the ship a vibe of home with a comical edge. Julio the Stewart for 5190 is excellent. He would make a great supervisor, great with people and genuine. Raymundo, Jaquim, Jasumin at truffles. We requested every night. Guided over by Meda the hostess from Romania whe remembered us from last year. I challenge every cruiser who has given carnival the bad dining room service review to sit with these guys. Perfect service called by name, never empty water, and just enough conversation. Great ship, food, Ports of call…. oh and cruise director. oh and couple named Mr dick and Anita Little. back to the bed issue We sailed the fascination in 07 and the beds were great. I love this cruise, but If the we did not have issues we would already be booked for next year.
Mike

]]> By: Debbie http://johnhealdsblog.com/2009/10/22/sorry/#comment-66305 Debbie Sun, 25 Oct 2009 22:27:05 +0000 http://johnhealdsblog.com/?p=11696#comment-66305 We always take advantage of the wonderful waiters and waitresses and the GREAT food in the dining room. Although, the food on the Lido Deck is just as great (we always eat breakfast or lunch on the Lido Deck), the chance to be a little "spoiled" by all the great service & food in the dining room is a MUST!! We always take advantage of the wonderful waiters and waitresses and the GREAT food in the dining room. Although, the food on the Lido Deck is just as great (we always eat breakfast or lunch on the Lido Deck), the chance to be a little “spoiled” by all the great service & food in the dining room is a MUST!!

]]> By: David http://johnhealdsblog.com/2009/10/22/sorry/#comment-66301 David Sun, 25 Oct 2009 18:38:05 +0000 http://johnhealdsblog.com/?p=11696#comment-66301 From my last Carnival Splendor cruise I noticed that the buffet had the same food as the dining room. I like the service in the dining room but sometimes it just takes too long. That said, I still prefer the dining room over the Lido. From my last Carnival Splendor cruise I noticed that the buffet had the same food as the dining room. I like the service in the dining room but sometimes it just takes too long. That said, I still prefer the dining room over the Lido.

]]> By: Keith http://johnhealdsblog.com/2009/10/22/sorry/#comment-66288 Keith Sun, 25 Oct 2009 03:27:30 +0000 http://johnhealdsblog.com/?p=11696#comment-66288 my only comment is about the lack of security. I've seen elderly parents beat up by their children, security refused to even take a report or report it to local LEOs. Parents that leave teenage kids in interior cabins for an entire cruise without supervision. drugs, noise, ect... I have had beer poured from the top of my cabin door to the floor and all security had to say is that we will keep an eye out. even with all of the great things on the lines... security needs to be improved....... my only comment is about the lack of security. I’ve seen elderly parents beat up by their children, security refused to even take a report or report it to local LEOs.
Parents that leave teenage kids in interior cabins for an entire cruise without supervision. drugs, noise, ect…
I have had beer poured from the top of my cabin door to the floor and all security had to say is that we will keep an eye out.
even with all of the great things on the lines… security needs to be improved…….

]]> By: Mike & Lori Drew http://johnhealdsblog.com/2009/10/22/sorry/#comment-66258 Mike & Lori Drew Sat, 24 Oct 2009 04:31:07 +0000 http://johnhealdsblog.com/?p=11696#comment-66258 John, You did a wonderful job apoligizing to Greg & his mom. Just goes to show what a wonderful CD you are! You had no idea that Greg was special needs. All you knew was what you had read. I wouldn't worry any more about it. We all learn from our mistakes. As for the dining room vs lido deck, we always eat dinner and sometimes breakfast in the dining room. We enjoy being catered to while on vacation. We do however, eat lunch and sometimes breakfast on the lido deck as our days are busy and it's much quicker. We also enjoy meeting new people at the dinner table so we don't do anytime dining. Mike & Lori John,

You did a wonderful job apoligizing to Greg & his mom. Just goes to show what a wonderful CD you are! You had no idea that Greg was special needs. All you knew was what you had read. I wouldn’t worry any more about it. We all learn from our mistakes. As for the dining room vs lido deck, we always eat dinner and sometimes breakfast in the dining room. We enjoy being catered to while on vacation. We do however, eat lunch and sometimes breakfast on the lido deck as our days are busy and it’s much quicker. We also enjoy meeting new people at the dinner table so we don’t do anytime dining.

Mike & Lori

]]> By: Roxianne & Lon http://johnhealdsblog.com/2009/10/22/sorry/#comment-66249 Roxianne & Lon Sat, 24 Oct 2009 02:12:31 +0000 http://johnhealdsblog.com/?p=11696#comment-66249 With 4 Carnival Cruises under our belts we have only eaten on the Lido deck for dinner once and I felt jilted. The food was good but I really enjoy the atmosphere of the dining room and knowing our wait staff. Lon eats in the dining room for breakfast more that I do, especially on the day's at sea. This is mainly because I am not a morning person and would rather sleep in if we are not going into port. I also love the omlet bar on the lido deck! I don't think we have ever eaten in the dining room for lunch, do they even serve lunch in the dining room? Roxianne With 4 Carnival Cruises under our belts we have only eaten on the Lido deck for dinner once and I felt jilted. The food was good but I really enjoy the atmosphere of the dining room and knowing our wait staff.
Lon eats in the dining room for breakfast more that I do, especially on the day’s at sea. This is mainly because I am not a morning person and would rather sleep in if we are not going into port. I also love the omlet bar on the lido deck!
I don’t think we have ever eaten in the dining room for lunch, do they even serve lunch in the dining room?

Roxianne

]]> By: Jane Baylor http://johnhealdsblog.com/2009/10/22/sorry/#comment-66245 Jane Baylor Sat, 24 Oct 2009 00:40:33 +0000 http://johnhealdsblog.com/?p=11696#comment-66245 John, We are on Nov 1st Legend sailing. Am very excited to see on cruise schedule you will still be on board when we sail. Enjoy your blog. Will new port at Roatan be open for our sailing? Think I saw somewhere wasn't opening until late Nov. but would be nice if it was opening sooner. Can't wait for our cruise. Hopefully will have better weather than this week. Thanks. Jane John, We are on Nov 1st Legend sailing. Am very excited to see on cruise schedule you will still be on board when we sail. Enjoy your blog. Will new port at Roatan be open for our sailing? Think I saw somewhere wasn’t opening until late Nov. but would be nice if it was opening sooner. Can’t wait for our cruise. Hopefully will have better weather than this week. Thanks.
Jane

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