I want to start today’s blog by saying that neither this cruise line nor I are perfect. There continue to be areas where we can improve and it goes without saying…….but I will say it anyway……that you can’t please all the people or in this case all the guests…. all the time.
We make mistakes and I always try to admit them here on the blog thingy. For example last night the volume of the band at the deck party was ear splitting yet no bugger on my staff had seemed to realize it was so and thus the two cabins below who complained at the Guest Services Desk had every right to do so. These are the sorts of complaints and comments that we learn from and that we can act on and that are justified.
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