When I was talking to James Charlton about being the cruise director on the Carnival Magic’s trans-Atlantic crossing I went through with him all the different things that I had learned during the three crossings I have done as CD. Things like you can never have too much trivia be as visible as you can and be ready to meet the one or two very cranky people who should in all retrospect be wearing T-shirts that shout loudly “Born To Moan.” That’s because while 95% of the guests will have the most wonderful time, ask any crew member who has done a crossing and they will tell you that they do tend to bring out one or two grumpy buggers. But so far, James has reported as has Calvyn that things are going well. Yes there have been the usual comments as Calvyn will report shortly plus the usual one about the lack of TV in the middle of the Atlantic. But overall it sounds like the majority of the guests are all having a great time.
Now there was one other thing that I spoke to James about and that was the washing of hands. I told him this because of course myself and 700 guests went through that awful outbreak of norothingy during the Carnival Liberty’s crossing from Italy to Fort Lauderdale. The entire deck 0, the deck where you disembark in port, had many sick guests and crew. It didn’t smell very nice as you can imagine so it should be no surprise that after a while deck 0 was simply known ………as Paris.
The germs were probably brought from ashore and even though I joke about it, that was a very nasty situation and I never want to go through that again which is why we have fleetwide reminders about washing hands with warm water and soap and to use the hand sanitizers as much as possible. And if you look back over the last few years our efforts appear to have been working and James is encouraging these healthy habits on Carnival Magic.
But while the washing of hands thing is being listened to on board I can say that unfortunately it isn’t on land. Recently I encountered someone in a public toilet………no not a George Michael kind of encounter…….it was an encounter with someone at Carnival’s offices in Miami. He did his business, zipped up and walked out of the bathroom without even looking at the sink let alone washing his hands. As he left I remember thinking, “You dirty bastard,” I washed my hands and left to find the chap outside the toilets in the corridor scrubbing his hands like a surgeon using his own hand sanitizer gel. I obviously didn’t say anything but as I walked past him I realised that he must have been worried about washing his hands and then touching the exit door which is why he washed them afterwards. Now being a bit thick I thought to myself that this made sense and was OK. But it took a few moments before I realised that hold on, it wasn’t OK because I had washed my hands and then opened the door, the door he had pulled open without washing his hands. And while he had scrubbed his hands clean I was about to eat my lunchtime chicken salad sandwich with his germs all over my hands. If you think about it, its men like this chap who while protecting himself from your germs doesn’t give a bugger about spreading his own germs onto you.
I remember talking to our fleet senior physician, Dr. John Bradberry, during a discussion about norovirus. He said that the simple washing of hands with warm water and soap can stop the spread of gastro illness but I wonder how many people actually do after having a number one or a number two. Yes of course, I know you do and so do I. But it’s the other bastards who are the problem. Can you imagine, Bob from accounting goes to the toilet, points Percy at the porcelain and then leaves without washing his hands? He then walks straight to a meeting and shakes hands with some people or worse goes to the office coffee pot and pours a cup of coffee.
On the ships there is a small paper towel dispenser so that you can open the door with a towel and then throw the towel away in the garbage can placed outside. I can tell you that very few guests do this. Yes they wash their hands but don’t know to use the paper towels to open the door with. If bathrooms on land or at sea don’t have these, I open the doors with my sleeve or call Calvyn to come in and open the doors for me. I know a cruise director who never flushes a public toilet because he’s paranoid about touching the handle. The fact that some other unfortunate sod walks in and sees a huge Richard the Third (rhyming slang) sitting there does not bother him at all.
More and more I see people using their own hand sanitizer and wipes. A new one for me was when I was in Publix last week with my assistant Mel and as we walked in she instinctively took a wet wipe out of her purse and wiped down the handle of the trolley. Apparently that’s normal in California where she is from and it makes sense. Who wants to push a shopping trolley around that was last pushed around by someone who had just sneezed into their hand. Yes a bit of dirt on the handle of a shopping trolley won’t hurt, but imagine if that bit of dirt has come from someone who has not washed their hands before heading to Publix and pushing the same trolley around that you will a few hours later.
But there is one more situation that I worry about and one I was never really aware of until Kye came into my life. I have seen kids play on the ships and we can wash our hands all we like but it will be the children that will be our undoing. They’re constantly putting their hands in their mouths, sucking on toys that another child has sucked minutes before. We have regimented and strict cleaning procedures at Camp Carnival but kids are kids and the will still scratch their bottoms and pick their noses before holding hands with other kids as they walk to Lido for some chicken nuggets. So basically unless we stop breeding and unless we employ toilet marshals who have the right to shoot anyone who doesn’t wash their hands………we’re doomed.
Time for today’s Q and A………..here we go.
Sara Pardew asked:
Hi, John.Please can you tell me what the entertainment will be on the cruise on the Magic on the 14th of November. Me and my husband are both ER nurses for Fort Worth and have saved hard to pay for this cruise of a lifetime. We cruised once before and the shows were fantastic and I am sure they will be even better on Carnivals new boat. Thanks John and we can’t wait to meet you in person. You are a riot!
John says:
Hello Sara Pardew.It’s only a few days now until you cruise and I know that you work so hard and both deserve this brilliant vacation. Here is a list of the shows you will see which I absolutely know you will love.
- Mon, Nov, 14 Galveston Welcome Aboard Show dep @ 4pm
- Tue, Nov, 15 at sea Grooveline Mutzie/John Wesley Austin
- Wed, Nov, 16 at sea Marcus Monroe
- Thu, Nov, 17 Costa Maya Destination Unknown/ Jason Byrne 8am-5pm
- Fri, Nov, 18 Cozumel WIN plus Marcus Anthony Mutzie/JohnWesley Austin 8am-5pm
- Sat, Nov, 19 at sea Carnival Legends
So Marcus Monroe is a brilliant juggler and acrobatic comedian. Marcus Anthony has the most brilliant Motown shows. You have two comedians performing a total of 16 comedy shows including uncensored comedy performances. Then you have three shows featuring the cast of dancers and singers. Win, an interactive game show, Destination Unknown featuring top magician and illusionist Jason Byrne and of course Grooveline, a trip back to the music of the 1970s. So get ready for a wonderful week of entertainment and I look forward to seeing you both on board.
Best wishes.
John
David Henrick asked:
I suggest John that you start to prioritize the questions you answer. I submitted my request for a table for two 21 days before the actual cruise but it was ignored by you and went unanswered and my wife and me were forced to sit with people we had nothing in common with for the entire five days. If you offer customer service then you need to make sure that you live up to those promises which as far as our sailing was concerned you DID NOT!!!!!!!!!!!!!!!!
John says:
Hello David HenrickI know that there are some whose questions come to me after their cruise is over as it was with yours for which I sincerely apologise. Please though let me explain how it works. The beards in the Miami office send me 10 questions each day. These questions are pulled from the Ask John section of my blog and are sent to me in the order they were posted there. Now because I am so far behind there are some that I receive where people have asked me for things and whose cruise is already over. I do the best I can and at the moment I have over 500 questions in my in box. I wish I had the time or that the people in the office who help me with the blog had the time to go through each one and see the date of the cruise, but we don’t. I do suggest to everyone that they post their question here two months before sailing or if they want a quicker response to ask me on my Facebook page where I answer 200 -300 questions a week. I do hope that you had a great cruise and my apologies again that I was unable to assist you with your table request.
Best wishes.
John
Rebecca Howell asked:
Will you be the cruise director on the Jan 19 cruise from Galveston on the Magic? We enjoyed you so much in May (Med cruise) and hopefully, you will be on the Galveston cruise as well. Have a great day!
John says:
Hello Rebecca HowellI am so sorry but I won’t be there Rebecca. I don’t get to the ship until January 29 but please don’t let that worry you. Carnival Magic is a wonderful vessel and as you have already experienced in Europe and she will be ready again to give you a brilliant time. Please let me know if you need anything.
Best wishes.
John
Michelle Hazelwood asked:
Dear John, (or whoever is in your stead while you enjoy family time).I thoroughly enjoy your blog and delight in reading them. I wanted to thank you for what you’ve written re: 9-11 tributes and silent moments. Your style and wit, compassion and honesty are so personable I believe I have made a mistake in over posting responses, perhaps as a way to pass the time easier until my 10-17 cruises on the Carnival Destiny. I noticed my response to your 9-12 blog, and I believe a reply in the one directly before it was moderated out. I used no profanity, I was not threatening, I did think about flirting with you but appreciate Heidi’s huge contribution to your contentment! I may have been a wee bit inflammatory, however no more so than hundreds of others who comment. I’m at a loss as to what to correct in how I write postings so now am afraid to do so for fear of offending you. I do apologize profusely for whatever it may have been that prevented anything I have written to be omitted. It is never my intent to disrespect you, blog response policies, or Carnival’s. I admire you too much.
Sincerely,
Michelle Hazelwood
John says:
Hello Michele HazelwoodOh my goodness, please don’t be upset at yourself. I read all the comments posted on my blog thingy and I certainly saw nothing that was written by you or anyone that would have upset me in anyway. Opinions are most welcome here and even though we may all never agree it is opinion that makes the world an interesting place to live and makes this blog so popular with the thousands of weekly readers. I remain here for you and thank you for this wonderful post which I truly appreciated.
Best wishes.
John
Lassiter asked:
Heald you said today that you won’t discuss how much your salary is but it’s not difficult to find out thanks to the good old internet. The salary for a cruise director ranges from $3,800 – $7,000 per month depending on the cruise line “So I am sure with your over inflated visibility and brand ambassador duties that Carnival must be paying you the top end of that scale or more. So don’t patronize us and when you asked a question and say you won’t reply remember that the internet allows us to know more about you than you can imagine. I am now ready for your servants to flame me but I don’t care. I stand by my opinion as do others.
John says:
Hello LassiterI always look forward to your comments in the same way I look forward to finding a small black curly hair in my Caesar’s salad. I won’t discuss my pay and if at any time you have a question about ….oh I don’t know…….cruising……….or if you genuinely need my help I will be here for you.
Best wishes.
John
Jacqueline Gonzalez asked:
John,I just got off the Carnival Liberty this Saturday and let me tell you I am completely disappointed. This was my fifth cruise with Carnival and I have never had such a bad experience. Can you please provide me with an e-mail address of someone with high rankings that will actually read my book long e-mail that I submitted earlier today to my travel agent and her Carnival sales rep.? Like I said this was my fifth cruise and not once before have I had any complaints but this time my list just goes on and on. I really enjoy your blog and you FB page. Enjoy your time off and enjoy your girls. Thank you for all the info that you provide us all.
John says:
Hello Jacqueline Gonzalez.I am so sorry that you were not happy with your cruise and please forgive the lateness of my reply as I see this was posted on September 24. I will send this immediately to someone who will be in touch very soon. My apologies once again.
Best wishes.
John
Nancy Nadal asked:
My cruise on the Sensation last week was somewhat spoiled because so many passengers were allowed in the dining room in non formal wear. My DH and I were at a table for two and the family at the table next to us was a family and not one of the men had a tie on and the women were dressed as though they were having dinner at Denny’s. Why does Carnival not enforce these rules and make passengers dress formally. IMHO you will lose so many passengers to Royal Caribbean if this continues.
John says:
Hello Nancy NadalFirst of all, please excuse me deleting the rest of your post Nancy as it contained a link to a site that I am not promoting anymore for reasons that have been well explained here. Also well known are my feelings on dress code and how I have a complete lack of understanding as to what that family were wearing would affect the enjoyment of your meal and the quality time with your husband. We don’t require any guest to have to wear a tie and respectfully Nancy if we did, I have a feeling we would lose a lot of guests to other lines. I hope you had a wonderful cruise though and thanks for taking the time to post your thoughts.
Best wishes to you both.
John
Ian Dey asked:
HelloReading through your blog I see more and more people saying how great their cabin steward was and so I felt bad that I had not mentioned the amazing Mr. Danilo. Our cruise on the Triumph was full of bad weather and a missed port but the crew was fantastic and nobody more so than Mr Danilo whose smile and gracious hospitality were something that my family and I will never forget. I wonder if you would let the “beards” know please Mr. Heald. Thank you.
John says:
Hello Ian DeyThank you so very much for a wonderfully written post that in just a few sentences sums up all we hope our crew will be. I will make sure that the management team on board and ashore will see these words of praise and I hope that despite the bad weather that you all had a brilliant time. Mr. Danilo will be thrilled when he reads this.
Best wishes.
John
Scooter Cruiser asked:
Me and seven others successfully smuggled our rum runners onto the Destiny today. Take that fat boy. Ha Ha Ha.
John says:
Hello Scooter CruiserMany congratulations. My concern though is are you old enough to drink alcohol as your post comes across like it was written by someone who is 12?
Best wishes.
John
Jim Lazell asked:
John,Fantastic time was had by all on the Carnival Freedom and a big thanks to you for the table arrangement. My Father’s 80th birthday was something he will never forget and thank you for the gifts you sent him. Everything on the ship was perfect and Perlita who looked after our cabin and Savio and Hilaria our dining room servers were the best we have had in our eight cruises. A special shout out must go to Piet the bartender at the wine bar who invited us to visit him should we ever go to South Africa. He is very funny and we all thought he should be a cruise director John. It was a great time and thank you Carnival and thank you John for making this cruise so special for me and the family and especially my Father.
John says:
Hello Jim LazellThanks so very much for those wonderful words of praise and I am so glad that you all had this great time together to celebrate your Father’s birthday. I will make sure that everyone sees their names have been mentioned and that the senior management knows what an impact these people had on your cruise. Thanks for taking the time to write and I hope we see you all again on another cruise soon.
Best wishes to all.
John
That’s all for today and thanks so very much for all the comments and questions.
Let’s go back to the Carnival Magic and her journey to Texas. On Wednesday she will be in Freeport and I am still trying to see if the beards will allow me to go and visit the ship. It’s something I really want to do as I know I let some guests down by not being there so even a quick visit will allow me to shake some hands and also maybe some time on stage to say hello.
Let’s see what happens.
James the CD is doing a brilliant job and I have had some wonderful comments from people sailing on the trans-Atlantic that they posted on Facebook. I am communicating with James a lot and trying to help as much as I can.
Over the weekend he got a little frustrated I think because he had started to receive a few grumbles from guests including two men that were quite vicious because the ship didn’t show a college football game. James’s calm explanation that the ship was in the middle of the Atlantic and that there was no satellite coverage of anything at all was met with some hateful words and even one of the men breaking down in tears. I have said it before and I will say it again, I just don’t understand why it is expected that on a cruise, in the middle of the Atlantic Ocean that the ship will show some random college football game and that when we say we won’t be showing it the guests throw abuse at the CD. I find this extraordinary.
Anyway, one of James’ other concerns was that the indoor areas on the ship were very busy indeed with not too many guests outside as the weather wasn’t yet conducive to sun worshiping and so I suggested some matinee movies on the Seaside Theatre Big Screen. And here as seen through the camera lens of Mr Radu is the result.
Can you tell what the movie was?
Talking of Mr Radu, here he is, in his own words.
Dear John,
I just finished my last seminar, this time it was held it in the Spotlight Lounge, and the lounge was full as well. I didn’t expect it will have so much interest. Today I gave our guests tips for taking good photos, information about filters, “the rule of the thirds,” and the most important thing in composition, complete with sample photos from this cruise. Now they will enter their photos in the photo contest, and I told them that the winners will be posted in your Facebook. Here is one of the images taken this morning, middle of the Atlantic, showing the effect of polarizer filter.
Have a great day
Radu Ursu
Senior Photographer
I will show you who won the photo contest by posting the winning entries right here on the blog thingy and my thanks to Radu for doing this, I am sure the guests learned a lot from this brilliant master of the camera.
And now here is someone who makes Richard Simmons look like Arnold Schwarzenegger …………..it’s Calvyn.
Hello John:
Well here we are half way through the daunting six day sea days and I have to say that it is going great. The Fun Times are chalk full of fun stuff. From water fit classes to Melissa’s and mine spelling bee. Not to mention activities from the spa and art department. Most of the guests are happy and are friendly: The Steins from Nebraska, Angie and Richard, Mary and Jed, Perry and Gretchen, Nicole and Patrick and Steve O, just to name a few.
However that being said there are a few who are a little grumpy. Now it is a different story if someone has a legitimate concern such as “Why isn’t there any two step dancing on the ship?” alright that is a legitimate idea/concern and in turn, James put three sessions in the atrium lobby and it was a huge success, but for someone to make a formal complaint that they signed up first in karaoke; however they were put on second instead of first is outrageous. Alright that was my fault, however I am not going to open up a karaoke session with Debbie Boone’s “You Light Up My Life” I mean really, pass the Prozac.
John, don’t let this rant allow you to think this cruise in any way is going badly, in fact it is going swimmingly, and the teams are all in high spirits and are having a lot of fun with the guests…
The rain is coming down hard over the Indian Ocean and all the lounges are being utilized and the shops are buzzing with activity. Make up seminars are going on and the ringing in the casino makes me wonder how much money they are giving away!
Now I leave you with the most pressing question: Are you coming to Freeport!?
Till I see you next John. Know that I am sleeping with your Blue Tweed Blazer on as it still has your scent.
Scent my arse……….let’s see the activities that the guests enjoyed:
SATURDAY, NOVEMBER 5, 2011
MORNING
7:00am Sunrise Stretch…………………………Cloud 9 Spa, 12 Fwd
7:30am Fab Abs…………………………………Cloud 9 Spa, 12 Fwd
8:30am James’ Walking Club………………….SportSquare, 12 Mid
8:45am Daily Puzzles………………………………….Plaza Café, 5 Mid
9:00am Ultimate Mind Game Trivia…….Ocean Plaza, 5 Mid
- Putt-Putt Challenge…………………..Turf on Surf, 12 Mid
- Bridge for Beginners Series….Northern Lights, 3 Fwd
- Yoga…………………………………Cloud 9 Spa, 12 Fwd
- Library Time……………………..Books & Games, 4 Fwd
9:30am General Knowledge Trivia….Spotlight Lounge, 5 Aft
10:00am Super Trivia (Round 4)……..Spotlight Lounge, 5 Aft
- Bean Bag Challenge………………Magic Lobby, 3 Fwd
- AquaFun………………………………….Beach Pool, 10 Mid
- Intermediate Bridge Lessons….Northern Lights, 3 Fwd
- Arts & Crafts…………………….Conference Center, 4 Mid
- Indoor Cycling………………………..Cloud 9 Spa, 12 Fwd
- Puffy Eyes Seminar…………………..Ocean Plaza, 5 Mid
11:00am Future Cruise & Travel Talk………Spotlight Lounge, 5 Aft
- Connect 4 Challenge………………..Ocean Plaza, 5 Mid
- Dance Class………………….Spotlight Lounge, 5 Aft
- Dodgeball . . . . . . . . . . . . . . . . . . . . . . . . . . . . .SkyCourt, 12 Aft
- Introduction to Acupuncture…….Cloud 9 Spa, 12 Fwd
- Texas Hold ‘Em Players Meet……..Hat Trick Casino, 5 Mid
11:30am Cooking Demonstration………Prime Steakhouse, 5 Aft
11:45am Cellulite Solutions……………………Cloud 9 Spa, 12 Fwd
AFTERNOON
12:00pm Scrapbookers Meet………………..Ocean Plaza, 5 Mid
12:30pm Under $500 Art Auction & Preview..Spotlight Lounge, 5 Aft
- Slot Tournament………………………Hat Trick Casino, 5 Mid
- Cribbage Players Meet (Unsupervised)…Conference, 4 Mid
1:00pm Outdoor Photography Seminar……..Spotlight Lounge, 5 Aft
- Bridge Play (Duplicate & Social)….Northern Lights, 3 Fwd
1:15pm Beary Cuddly………………Camp Carnival, 11 Mid
2:00pm A Magical World Cruise………………..Ocean Plaza, 5 Mid
- Basketball Tournament………………..SkyCourt, 12 Mid
- Arts & Crafts…………………….Conference Center, 4 Mid
- Library Time……………………..Books & Games, 4 Fwd
- Friends of Bill W. & Jimmy K………..Escape Bar, 4 Fwd
2:15pm Murder Mystery………………….Showtime Theatre, 3 Fwd
3:00pm 7 Game Bingo……………….Showtime Theatre, 3 Fwd
- Bean Bag Challenge………………Magic Lobby, 3 Fwd
- Tea Time……………………………………Southern Lights, 4 Aft
3:15pm Slot Tournament Finals………Hat Trick Casino, 5 Mid
3:30pm Movie Matinee: Casablanca….Seaside Theatre, 10 Mid
3:45pm Dancing with the Cast……………Showtime Theatre, 3 Fwd
4:00pm Afternoon Karaoke……………………Ocean Plaza, 5 Mid
- Meditation…………………………Cloud 9 Spa, 12 Fwd
Evening
5:00pm Afternoon Live TV Trivia………………………Channel 16
- Guess That Song: Musicals…………Ocean Plaza, 5 Mid
- Texas Hold ‘Em Players Meet……..Hat Trick Casino, 5 Mid
5:30pm Carnivalaire……………………………Ocean Plaza, 5 Mid
7:00pm Guess the Price of the Painting……….Promenade, 5 Mid
- Library Time……………………..Books & Games, 4 Fwd
7:15pm An Evening with Peter Max…Gallery on the Way, 4 Mid
7:30pm Superstar Live…………………..Spotlight Lounge, 5 Aft
- Austin Powers Dance Class……Showtime Theatre, 3 Fwd
- History of Pop Art Seminar…Gallery on the Way, 4 Mid
7:45pm Decades Trivia: 1960’s…………….Vibe Nightclub, 5 Aft
8:00pm Cash Craze Bingo………………..Showtime Theatre, 3 Fwd
- Texas Hold ‘Em Players Meet……..Hat Trick Casino, 5 Mid
8:30pm Showtime (Early Seating)……………Showtime Theatre, 3 Fwd
- Superstar Live…………………..Spotlight Lounge, 5 Aft
8:45pm Dance Hits & Mixes……………..Vibe Nightclub, 5 Aft
9:30pm Karaoke Party…………………..Spotlight Lounge, 5 Aft
- An Evening with Peter Max…Gallery on the Way, 4 MId
- Twilight Golf…………………….Turf on Surf, 12 Mid
10:00pm Cash Craze Bingo……………….Showtime Theatre, 3 Fwd
- Texas Hold ‘Em Players Meet……..Hat Trick Casino, 5 Mid
- Motown Hour……………………Vibe Nightclub, 5 Aft
- Friends of Dorothy GLBT Meet………..Play It Again, 5 Aft
10:30pm Showtime (Late Seating)……………Showtime Theatre, 3 Fwd
- Carnival Legends Auditions……Spotlight Lounge, 5 Mid
10:45pm Up-Close Magic…………………..Escape Bar, 4 Fwd
Last week I was a grumpy bastard. Harsh but true. I was grumpy to the beards, I was grumpy to my assistant Mel, I was grumpy to my mate Roger and I was grumpy to all of you both here and on Facebook. My grumpiness came because I was supposed to have my wife and daughter with me but her Mum’s slippery bathroom floor put pay to that and Heidi and Kye quite rightly are looking after her at her house in Clogland……….sorry……..Holland. It’s been seven weeks now since I last saw them and I miss them more than this “fat boy” can put into words. By the way, I forgot to ask earlier. Where does the term Rum Runner come from? Is it a pirate thing?
Anyway, back to the family. I call them every day and Heidi will let Kye speak on the phone to me. She is two and half years old now and can string three of four words together. Now I don’t enjoy the weekends much here at the Marriottintercontinentalhaytt. The week days are fine and busy but it’s pretty lonely at the weekends and this past weekend I was feeling pretty awful. Anyway, I spoke to Kye and she said “I love you, Dada.” Well actually she didn’t say that because she is two and a half years old so she said “I low you, Dada.” And then, when I put the phone down……….I cried. What the bloody hell is that all about. I am not a girl, I don’t like college football and I am not Calvyn…………so what’s wrong with me?
Women are OK with crying, it’s in their genes but us men……..well it’s just that we don’t particularly enjoy it. Every now and again, like once every 100 years, a good old cry clears the air, but it is something your average chap wants to do on a regular basis, because it’s bloody well exhausting. Women, on the other hand, can’t seem to get enough of it. Heidi insists on going to see these awful chick flick lovey dovey films where you spend the whole time feeling like your dog’s just died. I remember when Heidi rented the movie Ghost. By the time the credits were rolling, I was ready to kill someone. When I looked over at Heidi, she was crying like a baby and then she says, “Oooh, wasn’t that brilliant, John?” It’s at moments like that when I think that men and women might as well be from different planets. I would rather roast my own bollocks over an open fire than ever have to watch that movie ever again and any man who is found crying at the end of a those kind of movies has no more right to call himself “manly” than Calvyn’s underwear drawer. And now we have “Date Night “as one of the theme nights at the Seaside Theatre. Oh FFS!
I guess there are exceptions when it is OK for a man to cry. Catching your gentlemen’s sausage in the zipper of your pants……tears of pain can be cried here……….telling a joke as a young cruise director on the Carnivale and hearing nothing but silence….. tears of humiliation ………. and John Cleese doing the “German Walk “……..tears of laughter…………and tears of despair when you realise that Megan Fox’s bottom will never ever be yours.
And it’s OK to sit in a darkened hotel room and sob like an Oscar winner when your daughter says ” I lowe you Dada ”
You know there has been a lot of talk this week about the crew and gratuities and while I won’t have seen my family for two months but that’s nothing because most of the crew will not have seen their sons, daughters, wives and husbands or their parents and family for many more months than that. They are missing their families terribly and are using the salary Carnival pays them and the gratuities that that you graciously reward them with to provide those left at home with a better way of life. So thank you……..thank you on behalf of all the crew, who I promise will continue to provide you with the brilliantly fun service you expect and that they truly appreciate everything you do for them.
Goodnight.
Your friend,
John
Look, friends — there are a few things you should remember before you comment. The space below is for you to post your comments about the post I've just written above. If it is something that's unrelated, please use the Ask John tab above. Now, while I may not be able to reply to your comment below, I do sit in my underpants almost every morning and read everything that is here. So feel free to comment on the comments and then if someone wants to comment on the comment to the comment then go ahead as well. Please be courteous unless the poster is French...........then you can say whatever you want.

























David Henrick…1st of all John DOES NOT PROMISE he’ll absolutely positively without a doubt give you what you requested…what he does is TRIES VERY HARD to accomodate all… Now, with that said, besides the fact that you owe him an apology, how hard would it have been for you to ask the Maitre’d to change your table????
John:
I am an avid “trolley” cleaner. I also bring my own hand sanitizer to karaoke and give the ole microphone a once over before I sing.
I started that practice after literally watching a guy croup up one lung while singing some Two Step song.
And then there was the woman on the Destiny that apologized that she wasn’t going to sound very good because she had the FLU!
I am allergic to all cold medications, so I avoid as much exposure to cold germs as possible.
We had the pleasure of getting to see Mutzie again last week on the Ecstasy and look forward to his shows on the Magic. He is tremendous!!
John you are completely correct not to ever discuss your salary. Everyone knows that only insecure, immature, ill mannered sloths would EVER ask someone about their salary.
And yes, real men miss their families and sometimes…cry.
Linda (Mom of your friend DJ)
David Henrick :
For the UPTEENTH THOUSANDTH TIME….
this blog is for ENTERTAINMENT…
NOT CUSTOMER SERVICE.
John does his best to assist cruisers WHEN HE CAN, but these are out of the kindness of his heart….
NOT (I repeat) NOT because they are in his job description for this blog. No promise was broken because NO PROMISE was EVER made.
John has NEVER guaranteed a seating change, a gift or a trophy.
Next time, get off your lazy, arrogant arse and go see the Maitre d’ like everyone else does.
Or better yet, just go somewhere else, so no one else has to sit at dinner with YOU!
John I absolutely love reading your blogs… I used to work in camp carnival and I think I can speak on behalf of all the Brit employees that there is something so comforting about your true British blunt humour and I wish so much that Facebook and blogging was a thing of the time as it wouldve brightened up those homesick days at sea and find the true British banter inside and pick you right back up!!!!! Thanks for saying it how it is and in a truly British way!!
Hello John: I started out happily enjoying your blog until the post from Lassiter,(sounds like a disease) what business is it of his or anyone what someone else makes? You are not out robbing banks, but, working your butt off. If he does have a job, I bet he only makes minimum wage, so, he is just stupid.
Then came along the other stupid, Scooter Cruiser. He should scoot himself off the blog. Big deal, he carried on some booze. Another brilliant person. You did a great job with your answers to both of them.
I am sorry you are missing your family, I too miss my family as we live 1,100 miles apart. I low you too John!
Marie
One would wonder why Carnival and then even Mr. Heald would think we would want to read this, except to engage in the childish act of rousing the masses to throw mud at this poster.
Again, one has to roll their eyes as to why we have to read this crap.
NO ONE IS MAKING YOU READ THIS OR ANYTHING ELSE FOR THAT MATTER
Dear John,
The Paper Towel
First used to dry ones hands and then to open the door with before placing ones foot in front of the door to hold it open and then toss the paper towel away works best. A doctor taught me that little trick.
I think you may have a stalker on your hands with this Calvin fellow.
The term Rum Runner is an old one from back in the prohibition days here in the US. It is a term for someone who is a smuggler. It is a proud tradition here in the US that actually spond the NASCAR of today.
Bo and Luke Duke in the General Lee were Rum Runners which is why they had such a fast car and never worked a day in their life.
The Cruzin2some
John,
Your reply to Scooter was brilliant. Short, to the point and very true. No need to waste any more words with people like that.
Dear John, Please Reply
I just booked a cruise on the Magic on January 1 as a surprise gift for my family. I am saddened to know you will not be our cruise director, but I would like to know if Calvyn will still be on board. He was the absolute highlight of two of our cruises on the Triumph. Truth be told, we wouldn’t have booked that second one if we hadn’t enjoyed Calvyn’s presence on the ship so very much. I’m hoping he will be on the Magic when we cruise. I know this may seem like a trivial question, but we love Calvyn to death and will be completely delighted if we get to sail with him again.
Susan Gilleland
hi john! along the lines of cleaning the handle on the shopping buggy at publix, what about the “seat”. young ones in diapers sit there and then we put our groceries on that little seat. i think shopping buggies are as filthy as the belts you put your purchases on at the checkout line. ewww. but then i won’t touch money either so it may be just me… have a great day my friend. bee xoxo
Oh dear God! I never even thought about the “little seat.”
Well John, I cry too, at movies and thinking about my family that I have not seen in a while and any number of things that make me cry. It is OK to cry, and it sure is OK to miss you precious Kye and Heidi. Real men do cry John, they really do. But to cry because a football game is not on, man up and get over it is is ONLY a football game.
I am glad that most of the passengers are having a good time on the TA. When Mike and I went to Hawaii on the Carnival Spirit we were are sea for 5 days. It really was not s bad, we had a lot of fun. I would rather be at sea for 6 days then that horrible plane ride we had when we left the Carnival Magic in Barcelona.
I love Calvyn’s report here on your blog. He truly is a treasure. I do not think there is anyone like your Calvyn. I hope Carnival sees that he is going to make a great CD one day.
Keep smiling John; you truly are one of the good guys.
My best to Heidi and Kye.
Love the blog, and, as an avid handwasher, and nurse, Im very aware of the lack of handwashing, and the using of paper towel to open the door. (my purse fills so quickly with door opening paper towels) As someone who works very hard to contain germs both at work and at home, please note that sanitizer is great, but it is recommened you wash your hands after the 3rd time you use it.
John -
Just a simple question – why is Calvyn concerned about the rain in the middle of the Indian Ocean on an Atlantic Ocean crossing?
STILLmissingthesmokefreeparadise
dear john, so happy with your responce to nacey with the dress code thingy. if my husband had to wear a tie well i cant write what he’d say, with regard to the dress code; a cruise is the great equalizer… no one know who has what, how much, what room whatever. i love that. remember steve jobs wore jeans and a turtleneck your friend kathy from the mellow yellows
Dress code means just that. If you or your other half cannot be bothered to put on a tie and you cannot write a message in English please understand why so many do not want to cruise with you and yours on Carnival? May I recommend Las Vegas in future?
And may we suggest Princess or Cunard cruise ships for you? If you need somebody at nearby tables you don’t even know to wear ties, maybe you are too good for us! Take your snobby selves elsewhere. Hope I sit near you on a future cruise. I will be wearing jeans and a tee shirt and talking with my mouth full! LMAO!
Oh my… next thing I will hear is that Carnival Magic is sailing the Antarctic Ocean… isn’t that an iceberg dead ahead?
John, re you crying… I guess you are just missing being a father. And there is nothing wrong with us guys crying. It doesn’t make us less of a man. We have feelings too and I actually think that men that do not have any problem with crying are not crybabies but instead are stronger because they have no fear of having feelings and expressing them out. Take care!
John,
Brilliant post as usual. However, I think Calvyn need lessons in geography and English written grammar. As a past college English professor, his grammar causes me great emotional pain . Send him my email address; I’ll tutor him for free.
Also, while my last cruise did not include the best service I’ve ever had (Carnival Ecstasy, Oct. 22, 2011), I still tipped generously. I know that the team members are far from home and working hard daily with few breaks to make my trip comfortable and enjoyable. So I do believe in showing my appreciation monetarily.
Dr. Deany
John,
Great blog today and can I just say I for one ALWAYS use the little paper towels and trash cans located by the doors on the ship. I am pretty fanatical about hand washing and sanitizing, but that comes from working with small children all of my life. I applaud Carnival for all the extra measures they take to keep everyone healthy.
I know you miss your family John and you have every right to be grumpy when you were expecting to see them. Have you tried Skype, where you can actually see them when you talk to them? I know it’s not quite the same but that might help especially as Kye gets older.
So looking forward to meeting you next week on the Magic! HUGS John and have a super rest of the week!
Sharon
Hi John, You might be right about that 12 year old…maybe he snuck the rum runners on empty!
Good Evening John,
The cast show last night was fun and probably the best performance was by Mr. John Glenn or Gleason?(maybe the wrong name but very fun nonetheless) who did an interpretive dance bit. It reminded me of the reunion that will undoubtedly ensue when you’re reunited with Calvyn, lol. Well, Karaoke and the Piano Bar with Ron Pass are calling. Hopefully see you in Freeport
I do agree with all of your comments about handwashing as as I sit at one of the FunHub To Go stations on the Magic Promenade Deck I thought to myself…Hmmm, I wonder how many people have used this mouse and keyboard today…I will find a sanitizer as soon as I can after typing this. James, Kevin, Calvyn, and the rest of the Crew are doing a most wonderful job and I can’t say enough good things about them. The waves didn’t cooperate tonight with the show but alas there is always tomorrow. And we now have network tv back on, woohoo!!! Adam Coe who plays the acoustic guitar is simply amazing and I am currently listening to a great Duo in the Magic Lobby. So much great entertainment on the ship!!! Thank You for the strawberry tuxedos, much appreciated.
ps- Do you skype? You’d be able to see Heidi and Kye on your eye-phone thingy and not just hear them.
Lucky Dog onboard the CCL Magic mid ocean and can still blog.
The Cruzin2some
Hello John:
There is a letter in our cabin from Captain Cutugno that announces that “our very own beloved Senior Cruise Director John Heald is flying in from Miami just to be with you. He will be hosting Wednesday evening’s shows in the Showtime Theater.”
It will be nice to see you John. Maybe you can find a bed and stay on the ship to Galveston? We have had a great time on this cruise, the crew is top notch. The ship is doing a nice waltz tonight, nothing like being at sea!
WYWH
Your Friend
Bill Heck
Nancy Nadal……Maybe your cruise would have been much more enjoyable and way less “spoiled” if you would have just minded your own business. If you let something like how other people dress spoil your vacations….you have much bigger issues than clothing!
Another great blog John. Can’t wait to be on the Magic this coming Monday
Great blog as usual john. Just wanted to say that I am really enjoying the letters that Calvyn is writing for the blog. I hope that you continue his letters past the transatlantic…perhaps a weekly segment???
Thanks again for making me laugh out loud!
awesome blog as always john but I have to say that the bit about you missing your family really makes me feel your pain. And I checked the book of “man law” crying because you miss your family is ok lol. but seriously I can’t imagine how hard it is for you and all of carnival’s ship board crew members to go through that day in and dday out. Quite honestly If you guys walked away from this job I wouldn’t blame you. That is part of the reason I support the gratuity increase. here’s hoping that you see your family soon. Hope all is well
Lassiter = putz
John – you have every right to miss your family so much so don’t apologize for getting emotional about it. Even though I hate to see the nasty comments directed your way, I have to shake my head in amazement that there are so many rude and idiotic people out there in the world (i.e. Lassiter and Scooter Cruiser)
Lassiter: You such an ass! I bet you dont have the b*lls to show your face!
Hi John – Please Reply!
I’m an usual reader of both your blog and Facebook and enjoy it very much all. Congratulation to you and the beards for such a nice communication channel.
Since my first cruise in 2009 (On the Freedom, with you as CD) I’ve become a Cruise Fan, and as such I recommend it to everyone. The results, at least four families have taken cruises (All with Carnival) thanks to me
This morning other co-worker came to ask some questions, because he is planning to take a cruise in December, and at the end he said “Carnival should pay you for this!”.
It got me thinking, why don’t you have some kind of referral plan for past guests? It would be nice to get some perks for people who book their cruises for the first time and mention my past guest number… Just throw it to the beards and see what they think.
In the meantime I’ll keep praising Carnival (And cruising in general) and dreaming for our next cruise (Looking for the Breeze!!!)
Take care and keep doing what you do!
Joh, the term rum runner comes from the Prohibition era in the U.S. (when alcohol was outlawed in the 20′s and 30′s). Folks who would transport illegal booze across the border from Canada or on to the coast from boats or even from their backwoods stills, were often called rum runners because they were doing just that – running rum from one place to the other.
Interesting! I always thought it was a Caribbean term.
How right you are about the staff and crew, John. We just got off the Carnival Conquest this past Sunday and had an incredible due to who we sailed with, the Crazies, and who was there to make sure our time on board was as perfect as possible… Hennie, our CD, was amazing, simply amazing and constantly busy. Elvis, our Maitre d’, went above and beyond to make sure our dining experience was wonderful; our cabin steward, Audy, was the best we’ve ever had and always put a huge smile on our faces whenever we met in the hallway.
Audy was debarking the ship along with us to return home to visit his family after six months of being away… not an easy thing in the least as you well know. I hope and pray the folks in Miami welcome him back and honor his efforts with a pay raise or a promotion… he’s very deserving as I’m sure any of the passengers he’s dealt with in the past can attest to.
All the best to Heidi, Kye and, of course, you my friend!
Ciao!
Host Mach
John,
Think about Kye growing up without a Father. I did. And when he died, I wasn’t there for him. I didn’t go to the funeral either. there was some resentment. I do feel bad now for not being there. Kye won’t be able to tell you she resents your work schedule for some time. You are missing the best times of her life. Don’t quit your job, just back off a bit. Why do you have to so much? Aren’t there others who can do some of what you do? Time to sit down with the beards and come up with an alternative. We do appreciate all that you and the Carnival employees do for us.
Good luck,
Tim…….
Hi John,
Talk about tears!! I started crying when you talked about the crew and their families. So many of us take for granted having family there every day and these hard working people don’t see their families for months, serve us with respect, laughs, etc and some people don’t even want to tip them? I just want to say that I APPRECIATE the crew and you!! Cheers, mate and start your “countdown clock” to seeing your girls!!
Hey DAVID HENRICK – Does John look like the maitre’d??? Your problem could have been fixed within a few minutes of speaking to the one on your ship.
This is to David Henrick’s post. My husband and I have been on 15 carnival cruises and have on every occasion, requested a table for two upon arrival in the dining room on the first night. We have always been accommodated by the staff. All Mr. Henrick needed to do was make the request himself when he got there. I don’t believe that Carnival would “force” you to sit anywhere you don’t want to sit.
Nancy Nadal: Is having dinner with your husband so bloody boring that you have to look around you to see what other people are wearing for your entertainment? I have sailed on Royal Caribbean and a you can eat dinner without a tie or other formal wear. Maybe Celebrity or Holland America would be a better fit for you with your high standards. Just enjoy your cruise and let us more casual folks enjoy our dinner.
John, your response to Scooter was PERFECT! I had to e-mail it to my wife before going any further because it was brilliant.
Also, have you read the Hygiene Hypothesis, which says (in a nutshell) that over-sanitizing our kids is what causes weakened immune systems (and possibly allergies). I am not saying not to vaccinate kids, but I see parents slathering kids in that alcohol Purell stuff, and it might not be helping.
I haven’t read that but I so agree with you. Sure, there are nasty bugs all around us that we should try to avoid but I also think that trying to be sooooo sanitized and paranoid about germs (most of which are harmless and co-inhabit with us) will actually weaken our inmune systems over the years. A bit of dirty floor is not that bad for kids. I grew up playing with dirt in my backyard. I am not saying lets all be filthy but yes, wash your hands in the bathroom and use hand sanitizer but I sometimes see this being taken to the extreme.
Hi John, I’m on the Magic right now and am having a wonderful time. There’s so much to do on this ship and we’ve met so many interesting people. Since we’ve already visited Grand Turk, we were pleased to hear that we’ll be docking in Freeport. Love our cove balcony -it’s awesome to sit out there during these rocky sea days. This has been a great vacation.
Forgot to give a big shout out to our wait staff: Ivan, Ibro, and Daniel and to our steward, Edmund. Have really enjoyed the piano bar with Ron – he’s amazing.
john
My parents have been on the Magic for two back to back cruises and are on the transatlantic leg now. The Love’s are celebrating 50 years of marriage with a eurpean and transatlantic cruise they have been talking about taking since I was 7. (Without revealing my age, that is a long, long time) We have heard from them many times via email and I can’t remember ever hearing them talk about having such a good time in their lives. (Actually, in a bit of a role reversal, I may need to talk to them about the amount of fun they have been having when they get home if you know what I mean).
I know that the crew of the Magic really cares about the FUN of the passengers, my parents are definitely seeing the world and making memories that will last the rest of their lives. I read earlier in your blog that the rain was coming down in the Indian Ocean, not sure my parents noticed, must have been in the casino.
Thanks for taking such care of my folks.
Kathy
Howdy, from the great and glorious and grand State of Texas. Oh perhaps I should not be so overbearing about my home, but so what.
Looking forward to my Magic trip in January. My wife and I sailed from Long Beach last year on the Paradise and had a great time, the staff on that trip were fabulous. The wait staff made the meals special and the housekeeping staff were somehow magical. It didn’t seem that we could be gone from our room for 10 minutes without it being cleaned and made just perfect. I especially enjoyed the live music and hope that this will always be a part of the cruise experience.
Wouldn’t dare to ask you for anything special as I am just one of thousands you are trying so hard to keep happy. If I need anything I’m a grown up person who can find out for myself and ask for whatever I wnat or need.
Some people may need to be reminded that the answer to their question may be no, and its not an afront to their person.
As to those complaining about lack of a specific football game, out of literally hundreds on a given weekend, while being in the middle of the ocean just boggles my mind. Just how long ago was it when a simple telephone call to or from the ship was both high drama and expensive to boot.
Keep up the good work. Wish you were on our cruise, but know you have trained all your staff to exceed our expectations.
“JOHN PLEASE REPLY”
Dear John,
Got to thinking about the Jones Act and how every ship must go to a foriegn port before it’s final destination is reached when sailing from a US port.
The Question is this.
How does NCL get away with a seven day cruise that goes only to the Hawaiian Islands?
Is one of the Islands not in the US?
Since you are an expert on all things cruising (Or at least know where to go for the answer) I brought this up to you on the Bloggy Thingy.
Thanks for you answer in advance.
The Cruzin2some
Someone has already probably replied to this, but NCL’s ship “Pride of America” is registered in the U.S. and is not subject to the Jones Act. It was registered in the U.S. specifically for this reason.
NCL applied for a waiver for the Pride of America to sail around the Islands without leaving the US. The government had 2 requirements, first, they had to build the ship without a casino and second, they have to hire crew members that are US citizens.
I believe I read somewhere that NCL has that one ship flagged as american and therefore follows american standards when it comes to staffing and pay and such….actually I watched an episode of undercover boss where some beard from NCL went undercover on that ship. I believe it is the only ship in their fleet that in entirely staffed by americans….having said this I have never cruised with them just read about it online.
The ship that NCL uses in Hawaii is a United States registered/flagged ship and not subject to that provision of the Jones Act.
Oh my.
That ship is an American Flagged ship.
Cruzin, the NCL Pride of America actually sails under a USA Flag. That means that it is exempt from the Jones Act, but it also means that salaries must meet Federal guidelines (aka more expensive to operate this ship than the ships sailing from Panama or Bahamas).
John – I’ve never had the pleasure of cruising with you, but appreciate your apparent transparency here! Thank you – a comment for those who grumble and grouse about ANYTHING and EVERYTHING: Since your standards are so very superior to those of us mere mortals, please refrain from cruising and abusing us with your presence!
Thank you, John, for providing this venue for sharing!
Hope you see your wife and daughter SOON!
get james a carnival jacket. he looks sloppy in just a shirt on tv..tyvm….clothes indeed makes the man…
Just reading some of the questions and answers to this blog. And I am really excited to know you will be on our Magic Cruise Feb 5, 2012. Can’t wait !!!
Hi John. Big fan, thanks for all you do. I have to admit. I cruise to watch TV and while I understand you cant guarantee content, I don’t understand why there is no TV on the transatlantic. It’s satellite coverage. I would think that’s how TV is provided on non transatlantic cruises. I sincerely don’t understand this.
All the best. Duane
What’s the latest with the “Thruster” that was broke and had to be “Fixed” in Freeport? We diverted our itenary from a Grand Turk port to Freeport for the repair and as we left Freeport, with the Thruster “fixed” three hours late, we had to be pulled away from the dock by a tug. That seems to me that the Thruster was NOT fixed. What can you share about this situation?
My husband and I will be taking our 17th cruise Jan. 20 on Carnival Spirit to Hawaii. All 17 cruises have been with Carnival and every one of them has been wonderful.
I understand this cruise on Spirit will be her first after being in dry dock. Will she have the Carnival 2.1 updates like the Liberty.
Love your facebook and blog thingy.
Sally Crane