LOTS OF QUESTIONS AND A TV SHOW

February 20, 2013 -

John Heald

Today’s blog is all about questions so here we go.

 

Ruth Penlow asks:
Why does Carnival not offer only anytime dining and get rid of the early and late times then we wouldn’t have to wait for a table for TWENTY MINUTES as we did last week on the Carnival Dream? The boats should be anytime dining option only and I spoke to hundreds of passengers during the trip and everyone said they agreed.

 

John says:
Hello Ruth Penlow,

I do hope that you had a wonderful time on your cruise and I do apologise that you had a 20- minute wait for a table. There is no doubt that Your Time Dining is very popular and continues to be a great option for many guests. It is therefore at the peak hours of 7:15 pm to 8:15 pm that many of the guests on this option come to the dining room which can at times, not always, cause a little bit of waiting time. I will say that while we continue to give more dining room space to Your Time Dining, we still have many guests who do prefer assigned seating which is why there are no plans to cancel these options but to continue with as much choice for the guests as possible. I do hope this helps and please let me know if you have any other questions.

John
Mark Hartung asks:
Will they be changing the menu for The Chef’s Table soon? I really loved the old menu and not a fan of the new one.

Thank you.

 

John says:
Hello Mark Hartung,

Thanks for your comments and I will pass them on to the chef who is as we speak working on a new Chef’s Table menu which, as soon as I have it, I will post here.Thanks so much.

Best wishes,
John

 

Troy DeHavilland asks:
I cruised with Carnival last year on Carnival Sensation and it was average and that’s being kind. The DJ played music from two centuries ago and the food was something my dog would turn its nose up. I am going again with friends against my better judgment for spring break on the Carnival Victory and I hope it is a better experience than the last one.

 

John says:
Hello Troy DeHavilland,

I can only guess that your dog must eat filet mignon and lobster every night, lucky bugger. I am sure you will have a great time on the Carnival Victory where you will find two DJs who have been trained by DJ Irie who is one of the world’s leading DJs and official DJ of the Miami Heat. The food will be great and the fun will be everywhere and I hope that you enjoy every moment. Maybe you should bring your dog some chocolate melting cake back, I am sure he will like that. I am feeding our dog on Ex-Lax at the moment……..it’s a Shitzu.

Best wishes,
John

 
Dave Fernley asks:
I am sick of your cheerleaders who jump on anyone that does not think that the sun shines out of Carnival’s ass and those pathetic people who say how much they love you and Carnival need to get a grip on life or just get a life LOL. This site and your Facebook page have much sugar on it, no wonder you are a fat diabetic, LOL.

 

John says:
Hello Dave Fernley,

I am a diabetic because for a period of five years I had no self-control and am today paying the price. As for the term cheerleader, well, I have discovered where this originates from and that discovery certainly didn’t shock me. I really do not understand why someone’s enjoyment of a cruise line would make you so uptight but each to their own, I guess. I need to get you in a better mood so……….please………close………..your eyes………empty your mind……. picture me in a cheerleaders skirt and a tight tube top holding a big pair of pom poms. You are standing in front of me as I say give me a C give me an A, give me an R, give me an N, give me an I, give me a V, give me an A, give me a L……….what do you get……CARNIVAL! As I do this in front of you I am kicking my legs in the air and it’s then that you discover much to your disgust and jealousy that indeed all men are not created equal. Hope you feel less uptight now.

Best wishes,
John

 

Doreen Wilkinson asks:
My husband is originally from Jamaica and our cruise on the Breeze will be the first time he has been back there for 20 years. He still has family who are far from where the boat docks as they live in Kingston. I want to have his family of 12 persons visit the boat and have lunch with us and maybe we can get them to have some small token as well. I called customer service and they told me which is impossible to believe that this could not be something we can do. I want to know why not? I should let you know that my husband’s brother is a retired senior police officer in Kinston and his cousin is a reporter for the newspaper there. I was told by our travel agent _______ that you are Carnival’s boss man and can get this done so I write to you to do just that. Here are the names of the visitors as well as our cruise information.

 
John says:
Hello Doreen Wilkinson,

I thank you for writing and I did delete all the cruise information and names of the visitors you requested as it was private information, of course. I am so sorry to tell you that my colleagues in Miami are correct and we are not able for security reasons to allow visitors to the ships in the ports of call. I do hope that despite this you will find a time to get together and have a happy family reunion. Please let me know if you have any other questions or concerns and I wish you both a great cruise.

Best wishes.
John

 

Lynn Hicks asks:
John please can you thank the wonderful room steward we had on the Carnival Inspiration. Her name was Lana and she is from Belarus and what a wonderful, charming and funny lady she is. My husband Eric has a medical condition which I won’t describe but it meant a lot of extra work for Lana and she did it with a smile and always as we asked her too. We did not get a comment card John and so please would you let Lana know how much we enjoyed and appreciated her and that she is one of the reasons we booked again for June.Thanks John

 

John says:
Hello Lynn Hicks,

It is people like Lana that continue to be the reason why Carnival remains so popular with so many people. I will indeed make sure she sees this and I know she will be thrilled. Thanks so much Lynn and if there is anything I can do for you before you sail again please let me know.

Best wishes.
John

 

Bill and Linda Schneider asks:
John,

Just checked the latest cruise director schedule and see that you will be our cruise director on the Carnival Legend for our trans-Atlantic crossing on April 7, 2013, and for the following 12-day Med cruise. Delighted!! We’ll be with you for 28 days!!! We had you for our cruise director on the inaugural Carnival Legend cruise, Aug. 24, 2002, and the following trans-Atlantic to New York, Sept. 5, 2002 — another 27 days. Do you remember coming in late at night to Saint John for the medical emergency and the greeting by the residents? Quite a sight, especially just a year after 9/11. We have also sailed with you four or five other times. This trip we’re taking this time, on the Carnival Legend, is to celebrate our 50th wedding anniversary. Your being there as the cruise director will add to the pleasure. See you in about 85 days. We hope to get a chance to say a personal “hello.”

Bill and Linda Schneider

 

John says:
Hello Bill and Linda Schneider,

I do remember that very well and the lights of all the hundreds of cars that had parked on the hill sides and cliff tops lit our path to port. The next day, the captain and I were given the key to the city in a parade on the pier, it was a wonderful voyage. I am so thrilled that you will be with us again and for such a long time and I will do my best to make it a wonderful time for you both. Please let me know if you need anything and I will see you soon.

Best wishes.
John

 

Carlyle (Irving) and Sue Wells asks:
Hi John -

we will be sailing on the inaugural voyage on the Carnival Sunshine leaving from Venice in early April. Having been to Venice with Carnival on two other occasions, we had a great time at the masked ball onboard the ships (Carnival Liberty in 2006 and Carnival Magic in 2011). Can you tell us if there will be a masked ball when the Carnival Sunshine sets sail from Venice on April 13? FYI, prior to sailing on the Carnival Sunshine, we are sailing on the Carnival Splendor on February 3 for the entire voyage around South America (Los Angeles all the way to New York). We will both achieve Diamond status as well as attaining our 25-cruise milestone on these back-to-back cruises, all making for an exciting and memorable voyage. As you can tell, we enjoy cruising with Carnival and have grown rather partial to you as well. We are looking forward to seeing you on the Sunshine in April and then again on the Legend in the fall of 2013.

Your cruise friends,
Carlyle and Sue Wells

 

John says:
Hello Carlyle (Irving) and Sue Wells,

First of all, a huge thank you for your kind words and many congratulations and many thanks for your loyalty. I know you will love the Carnival Sunshine and in fact on Friday I will be there to watch her start the transition from the Carnival Destiny to Carnival Sunshine. I will speak now to Noonan the CD on the ship and recommend he does a masked ball as we did before as it is indeed very popular. I hope to see you soon myself and if there is anything I can do for you, please do let me know.

Wishing you a brilliant time.
John

 

Charles Mirfin asks:
I am booked on the Carnival Sunshine and want to know if the new cabins that are being added will have mini bars. I have asked your customer service team who I presume is on minimum wage and have no clue about either service or the product.

 

John says:
Hello Charles Mirfin,

My apologies that the guest services team did not know the answer as obviously the ship’s redesign has yet to start and not everything is known by everyone. This is not an excuse but fact and I can tell you that they all work so very hard to provide the hundreds of callers each day with the correct information and I receive many excellent comments about them here and on my Facebook page. Anyway, to answer your question, we are refurbishing all the existing cabins and suites. We will have mini-bars in the suites but due to space availability, the existing cabins will not have mini-bars. I hope this answers your question and please let me know if you have any others.

Best wishes,
John

 

Patrick and Rose Kiernan asks:
On March 24, 2013 Breeze. Looking forward to seeing you again. We were friends with John & Darlene Wiley. I worked with John. RIP. We have a big group sailing. This will be my 50th on Carnival.
See you in March.

Patrick & Rose

 

John says:
Hello Patrick and Rose Kiernan,

Thanks so very much for letting me know you were sailing and even though I won’t be there with you I know you will have a brilliant time. I feel so guilty as it’s been a long time since I saw Darlene and had no idea her beloved husband had passed away. Please would you send her my deepest sympathies and I hope that we will see each other soon. Best wishes to you all and please let me know if there is anything I can do for you.

John

 

Elizabeth and Joe De Luca asks:
Bkg # ******
Hi John,

The problem with this blog is that far too much time is spent posting stupid immature stories. I then read you complain and moan that you have a lot of questions outstanding and surely if you spent more time answering your customers’ needs and not with lurid puns you would catch up. I am also sure that your readers would not miss the juvenile humor attempts either. I hope then that this question gets answered before my husband and I cruise with Carnival for the fourth time. Our sail date is 3/17/13 on Carnival Fantasy and I want to know what the shows are and also if you can tell me who the captain will be as my husband’s family is Italian and he would like to spend some time with him and would like this arranged before we get on the ship. I hope you do not mind me speaking my mind and I would think that I am only saying what many desire to happen, as well.

 

John says:
Hello Elizabeth and Joe De Luca,

Please always feel free to speak your mind here and some will agree and some will not but opinion is always welcome. Let’s have a look at the shows you will be seeing, shall we? Here they are;

  • Sunday March, 17    Charleston     Welcome Aboard Show Dep @ 4pm
  • Monday March 18     At Sea         Motor City/Brits    Kim Harrison/Johnny Millwater
  • Tuesday March 19    Nassau         Hasbro/ Deck Party  Dep @ 6pm
  • Wednes  March 20    Freeport       Brits/ Talent Show  Dep @ 5pm
  • Thursday March 21   At Sea         Motor City/ Brits   Kim Harrison/Johnny Millwater

The captain will be Francesco La Farina and while I cannot promise a specific time or place now, I will send him this note and ask that if his schedule allows, to please contact you so that your husband can meet and chat with him. I do apologise for being behind with my blog questions and am already trying harder to catch up without diluting the other stuff I write here which I hope most still do enjoy. I wish you a wonderful cruise.

Best wishes to you both.
John

 

Manfred asks:
Hello John,

I am the first to tell you when something is wrong and when something needs to be changed. I am also one to always eat humble pie and I can tell you that after tasting the coffee served on the Carnival Valor Lido Deck cafeteria today at embarkation, that I am eating a large slice of it. Whatever you did, it is 100 percent better than my last cruise on Carnival Triumph. Thanks,John

 

John says:
Hello Manfred,
I am so glad you wrote this as I know the food beards have been working hard on improving the Lido coffee and judging by this and other similar comments, it appears it is working. We do have a new brew and I am glad you liked it. I hope you had a wonderful cruise and that we see you soon.

Best wishes.
John

 

Craig asks:
John,

My recent cruise on the Carnival Magic was great, aside from a (minor) issue. Though I don’t know the protocol, I didn’t hear the captain blow the ship’s horn once. What’s the deal? Should I have my hearing checked?

Thanks.
Craig

 

John says:
Hello Craig,

Your hearing is fine because these days there are many ports where it is now forbidden to sound the ships horn while in that port. This is the work of the health and safety beards who wear high visibility jackets……..even in bed. There are still places where the captain can have the freedom to sound the ship’s horn but in many places now he has to get permission. Hope this helps and if you need me to know about the issue you had, I will be here to help.

Best wishes.
John

 

Donna Friedman asks:
I hope I have read the chart right and you will indeed be on the Carnival Legend on May 4. If so, it will make the cruise of my dreams and bucket list even more memorable. Please say yes.

 

John says:
Hello Donna Friedman,

“Yes” :)

Best wishes and see you soon.
John

 

William (Bill) Geick asks:
Last week, I sailed on the Carnival Dream (for the third time) and wanted to comment on the selection of Jaime Dee as a cruise director. She is fabulous! We had a great time and she made our 34th wedding anniversary very special. What a friendly and dynamic CD. Just cannot say enough about her.

 

John says:
Hello William (Bill) Geick,

Yes, indeed, she is and many would agree I am sure. I know that Jaime will have a huge smile on her face when she sees this and I thank you most sincerely for taking the time to write. I hope we see you again very soon.

Best wishes.
John

 

Brenton Pires asks:
Why did you not cancel my Carnival Paradise cruise? It rained four days straight and we were in the middle of a major tropical storm. The Lido deck was (partially) occupied maybe 10 hours total for the four-day cruise. We were late getting off the ship and there was little regulation of passengers getting off in an organized manner = stampede. Lines to board were much worse than any airport I have ever been to (think Newark!). We should all get refunds.

 

John says:
Hello Brenton Pires,

I am so very sorry that you had bad weather during the cruise. This is something we cannot control and I should also say that safety is our top priority and that we would never allow the ship to be in a storm if we felt it jeopardized the ship and those on board. I do though have total sympathy about the bad weather as I am sure you were looking forward to sunshine and good weather. We can control our debarkation process to a certain extent and it seems from your report that we need to work harder here on doing so. I will pass this to the ship and my apologies that you were late ashore and I do hope that despite these concerns, that you did have fun and that we will see you again soon.

Best wishes,
John

 

Rachelle Cohen asks:
John,

I love cruising and had the pleasure of being on two Carnival cruises where you were the cruise director. Based on my past experiences with Carnival, I recently talked some relatives into booking on the Carnival Splendor for a cruise leaving New York on June 26. I did not think to read the reviews before booking the cruise (or talking others into booking with me). My concern is that after booking the cruise I started reading reviews on the ship. Three things were repeatedly criticized and are quite troubling. They included poor quality food, bad wait staff service, and, of all things, a boring and inappropriate cruise director and too little to do (especially during the day). I was taken aback by all three of these criticisms (which were repeated too often to ignore). My question to you is whether there is any assurance that you can give me that these criticisms have or are being addressed, and if not, if you will look into the complaints to see that they are. I realize that you are very busy but I know that you are a highly regarded person at Carnival and I would really appreciate your looking into this and replying.
Thank you so much.

 

John says:
Hello Rachelle Cohen,

Reviews are opinions they are never facts. Please simply remember that and also that for every single negative comment you read I can show you many more positive ones. The ship is wonderful and so are her crew and I know without doubt that if you go on the ship with a free and easy mind ready to have fun then that is what you will all have……..fun. We are not a perfect company in any way but there are sites where people like to be a critic and forget in doing so to post the positive stuff as well. I know you will have a wonderful time and if there is anything I can do for you please let me know.

Best wishes.
John

 

Amadi Okeke asks:
Mr. Heald,

my parents are originally from Africa and now live in Grand Rapids, Michigan where I was born and they are going on a cruise with me and my sister for our spring break on the Carnival Ecstasy. I found your blog while doing some research and you really make me laugh. I am writing this because my parents have never been on a cruise and they have been saving hard so that my sister can go to Northwestern Michigan College. I saw that you send gifts to people who have celebrations and I know this is not a real celebration but they have been through so much in their lives that I hoped you can do something. I did not know what you would need so here are my details.

Thank you, Mr. John Heald.
Amadi Okeke

 

 

John says:
Hello Amadi Okeke,

Thanks so much for this thoughtful post and I am sure your parents would be very proud if they could see this which, in fact, they will. Let me explain. I deleted all your personal details and booking numbers and phone number as they are private of course but I see that I saw this just in time because you are sailing next week. This makes me very happy as I would have been very sad if I had missed it. I will be sending your parents something to say have a great cruise and along with the gift will be a copy of your post as I think they need to know what a wonderful son they have. I wish you all a brilliant cruise.

Best wishes and have loads of fun.
John

 

Hannah Nowakowski asks:
While recently on the Carnival Breeze, I had a very unpleasant experience which may not bother everyone but if it upset me I am sure it upset other passengers like me as well. I am a strict vegan and have been since I was 15 years old and now I am 44 years of age and my partner is also a vegan, as well. This is a lifestyle choice and we do not subject others to our beliefs and practices and I expected that Carnival Cruise Lines would do the same but you did not. We entered the ship which is really beautiful and were exploring and then all our great mood was brought to an abrupt halt because there on the passenger deck 5 was a lady standing in front of a huge tray of raw uncooked animal meat which she literally pushed into our faces. We were both very upset and went straight to your front desk to complain. The man there said that this was an advert for the steak restaurant and laughed it off as though it didn’t matter. It does matter and the fact that we were offered no apology or given anything as a way of an apology left us both very angry. We know cooked meat appears on the menus but we should not be subjected to raw animal meat inches from our face while on our vacation. I hope something is done about this

 

John says:
Hello Hannah Nowakowski,

I must admit that this post didn’t go the way I expected and this is a new comment for me to answer to. I do sincerely apologise for the discomfort you felt. However, like many steakhouse restaurants on land, we do advertise our steakhouses with these displays during embarkation to try to demonstrate the types of offerings we have available. Please accept my apologies and I hope you both enjoyed the rest of your cruise.

Best wishes.
John

 

Keith Muller asks:
We are taking our first Carnival cruise and wanted to know if you do anything for Catholics at Easter as far as services and holy mass. Thank you for your prompt reply

 

John says:
Hello Keith Muller,

I am sorry to say that most likely, we will not have a priest or any religious services during the Easter cruise as we do not have a current religious program on our ships. I do hope that this will not spoil the excitement of your forthcoming cruise as I am sure it will be the first of many. Please let me know if you have any other questions.

Best wishes.
John

 

Dave asks:
John,

My wife and I are hooked on cruising with Carnival! She has nine cruises on record with Carnival (I only have seven, d’oh!) and we understand that if she cruises one more time before Dec. 31, 2013, she will be Platinum status even though she would not have 75 VIFP points? Is this correct? Looking forward to another cruise this year on the Magic and hope it makes her Platinum!

Cheers!
Dave and Carol Clark from Texas

 

John says:
Hello Dave and Carol,

Yes indeed, your wife will be the proud holder of her Platinum card and I wish her many congratulations in advance. Please let me know if there is anything I can do for you.

Best wishes.
John

 

And here we finish today’s very eclectic questions and I will be back with more here on the blog next week. I am off to Trieste, Italy, tomorrow to make a special video for you so please look out for that.

 

Here, as promised, is a link to a TV show I did here in the UK. It is a dedicated TV show all about cruising and it was a lot of fun to make. So, if you don’t have the Playboy Channel or if you have seen all the episodes of Real Housebitches of Beverly Hills and if you have absolutely bugger all else to do, why not have a look?

OK, I will be back here on Monday as I head to Italy to see the end of the final voyage of the Carnival Destiny and the beginning of her brilliant new and sparkling life as Carnival Sunshine. My desk top calendar thingy just shouted at me to remind me I have a conference call today with the beards about the content of the video plus, in case I forget, I also have 2,089,761 emails about it.

 

I remember when we first got e-mail on the ships. I was on the Carnival Sensation — or the Sensation as she was known then — and we had a bearded person give us all a one-week course on e-mailing. We were all very excited and found it to be a great convenience. There would be bugger all need for piles of stationery in the cabin. No typing……..yes typing……… the “passenger mood report to the office” which I am sure they never read anyway and the same goes for the 20-page voyage report, checking, correcting with Whiteout and screaming “Oh FFS” every five minutes because the ribbon would get all crooked.

 

And if I wanted to send carbon copies, no need for carbon paper or a photocopier, or the hunt for addresses: just hit reply all, or key in the first few letters of the copy recipient’s name in the box marked CC. Yep, we were all very happy Carnival chappies ……..and now things have changed. If I had a time machine I would journey back in time and just as the chap that invented e-mail was about to have the idea, I would give him a good whack with a baseball bat so that when he regained consciousness he would have forgotten what his revolutionary idea was.

 

Carnival, like most companies I am sure, thrives and lives and survives by e-mail and could we manage today without it………..nope………..probably not.  But it’s getting out of control. In fact, I am getting out of control as well. I reply to e mails which I’ve been copied in (and increasingly I’ve slipped into the habit of copying others into my own e-mails, just in case) but woe betide the e-mailer who ignores my mail for which he or she isn’t the primary recipient, for with e-mail silence can be taken as being rude and that means you have to reply………quickly.

 

I don’t know how it is with you but at Carnival both on land and at sea, each of us hits reply all for each of our replies and from time to time, it occurs to a few of us to add another name, usually someone with a beard, and this party will also press reply all, then the entire correspondence can like explosive diarrhea………….it never stops.

 

Let me see if I can explain this disease that I have caught like many of my Carnival colleagues have as well. Replies fly back and forth at supersonic speed and things get out of sync, and we find ourselves confirming that we can do a proposed date for a conference call before we’ve realised that somebody else has e-mailed to say they can’t do that date and by the time we’ve e-mailed again to say we will change the time of the call and proposed a new time, they’ve e-mailed back to say they’ve shifted another meeting and so can do the first after all. By then you are sitting in a dark room, dribbling on yourself making weird slurping noises wearing a big pair of Depends. The first thing I used to do in the morning when I woke up was have an Eartha Kitt (cockney rhyming slang)……..not now. First thing every morning I quickly check my e-mails to see if there’s anything that has to be dealt with before I drop the kids off at the pool even if I am already touching cloth.

 

Was it really better in the old days? Would I really swap now for then? I cannot say. All I know is that I’m 48, and I’m spending up to half my waking hours in front of a screen…………and that’s not including my nightly visits to www.latvianwomenwholovefatmalecheerleaders.com

 

Goodnight.

Your friend,

John

 

 

 

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63 Responses to LOTS OF QUESTIONS AND A TV SHOW

  1. Lynn Boor says:

    John,

    My hhusband and I are currently on the Carnival Freedom sailing away from Grand Cayman, 2/20/13. I am perplexed…I thought Carnival had a policy that all the employees speak English in the public passenger spaces?? We were at the aft adults only pool area and two workers, one bar wait staff and one food service staff were standing not 5 feet away from me and carried on a full and lengthy conversation in their native language for at least 10 minutes. Both these gentlemen were, according to their name tags, from India.
    Just wondering if you changed your policy.

    • BarB says:

      Well, good grief.

      They weren’t talking to you. They weren’t in your service or asking you questions or serving you in their native language.

      Get over yourself.

      They certainly have the right to address each other in their language just as YOU have the right to address your friends in English.

      Such arrogance….

      Much arrogance is based on fear, you know.

    • Steve says:

      So 2 employees were talking to each other in their own language ? Should they stop talking just because you are in their presence ?

    • Jenn says:

      are you serious!?!? REALLY???

      Did you ask them a question and got a response in something other than English? If not, what is your issue?

      I can’t believe you would even ask this kind of a question. People aren’t allowed to speak their native languages or communicate at all? I am just dumbfounded.

    • Sharon says:

      This is for you Lynn Boor, All I can say is really. You were upset that these two people from India were having a private conversation spoken to each other in their native tongue. I am quite certain that if they had been speaking to you they would have done so in English. They weren’t interacting with you so why do you even care?And yes Carnval’s policy is that their employees speak English to their guests. But they weren’t speaking to guests were they?

      • Buddy Herman says:

        Sharon, Jen, Steve and Barb;

        There is a big difference here for a couple of reasons. For starters, the crew should not be speaking in their native tongue in public because it is a requirement of their job. How would the guest know if they are being spoken about? I was on the Imagination years back where 2 employees were speaking Italian, and my husband knew Italian as he studied languages for years, but they didn’t know that he knew every word they were saying. Believe me it wasn’t pleasant at all, and we both complained. I believe the crew were addressed by their superior after that because we later received an apology. It’s not our rule, but it’s Carnivals. ANd if anyone of you cared to realize that, then you wouldn’t be in the wrong here would you? Do us all a favor when giving your opinion about things you clearly know nothing about, shut it next time. As for Lynn, allow me to apologize on behalf of the arrogance of some others on this site. They must think they are sooooo important.

        • MarkinFL says:

          Right. It may be a rule, but that does not make it reasonable. So what if they speak in another language in front of you? They are the ones that risk being caught out if they say something untoward. They can talk about you later anyway, what’s the difference. From your attitude I would guess that they were talking about you…
          Bottom line, rule or no rule, it is still arrogant to expect everyone around you to speak your language just so you can listen in. seems to me she was just mad that she could not successfully eavesdrop.

    • Fern says:

      Before everyone goes “get’s their panties in a knot” over Lynn Boor’s very politely put question, things may have changed.

      I DO remember when the RULE was that if the crew were in hearing distance of the passenger’s they should speak English. I think the reason for this was so that passenger’s wouldn’t think crew were talking about them.

      I noticed on our last Carnival cruise that the Room Steward’s didn’t speak English when talking to each other, so I’m guessing this rule has changed.

      I don’t think someone should be attacked for asking a reasonable question!

      • MarkinFL says:

        Its not the question that is so bad. Its the reason for the question. Why should I as a passenger care whether or not I can eavesdrop on crew conversations.
        My guess is that if they changed the rule it was in recognition that the crew are people too. It would be great if all the passengers would recognize that as well.

  2. John just to let you know, we sailed on Dream last july, and did any time dining, our wait time most nights was zero to ten minutes. Dream really has their act together. But on the other side, we sailed Freedom last January and this past January, with any time dining wait time most nights fifteen to thirty minutes. Totally unorganized. We will be sailing on Dream again this July (Third time). and will be dong any time dining. Looking forward to another good cruise. And as I have said before, Their is never a bad cruise, just some are better than others. Go Carnival

    • Toby says:

      I am glad there is the choice of any time or traditional fixed time dinning. I prefer the fixed time. When travelling with multiple generations in multiple cabins, the fixed time and leisurely meal anchors daily activities.

      When comparing cruise lines, I discounted NCL right away because of the lack of fixed time dining.

  3. Lisa Trinemeyer says:

    oh FFS!!! I’m on the 3/17 Fantasy sailing with Elizabeth…and I would MUCH prefer the Captain spend his time monitoring ship activities rather then spending it conversing with her husband. I have met Captain La Farina several times at the Captain’s reception and he is a wonderful person, but a very busy man. Tell her to attend the Captain’s reception and take her chances along with the rest of us.

    As far as the rest of her post….I love your stupid immature stories and juvenile attempts at humor (as she puts it) and prefer that you keep writing them as always, and I would also prefer that we don’t have to cater to those few passengers who feel they should be given special time with the Captain and that it should all be arranged for them before they even board the ship. People like here are the first ones to write a withering email complaining about every little thing that doesn’t go exactly her way on the cruise, after complaining to everyone who will listen to them on the cruise ship about not getting the special treatment they think they deserve.

    • Steve says:

      Lisa beat me to it. I love your stories. I think some of your opinions should be in the trash (gun control), but your stories and responses to guests that call you silly things (like gothopottomus) do keep me coming back. And I sound like a broken record to my cruising friends and family when I am trying to relay your stories and valuable information. Kee ‘em coming!

    • Jenn says:

      ^ this!!!!

      Good luck with Elizabeth!

    • Meowsmurphy says:

      Where’s the “like” button….well said and I agree completely..

    • Amy says:

      Going on the same cruise — Fantasy, 3/17/13…. Yikes!! Guess I’ll avoid the DeLucas! :)

  4. Nick Peralta says:

    Troy DeHavilland:
    My wife and I will be departing on the Carnival Miracle for our 23rd Carnival Cruise April 7th. We have had the absolute pleasure of cruising with John as our cruise director twice. If enjoying our vacation makes us a “cheer Leader’s” then so be it. Don’t judge me or anyone else! Kiss off!!!!!!!

  5. Martha Fields says:

    John, my daughter, grandson (age 14 but going on 45) and I will be on Carnival Liberty the end of March. We are looking forward to our cruise as we have our other Carnival cruises. I am sorry for the “guests” who just look at the negative and are so rude to and about you. We have been on a couple of cruises with you as CD and enjoyed your humor. Please stay as you are which I feel quite sure you will. Obviously “the beards” are happy with you and your representing Carnival. Looking forward to our cruise as always…

    • Steve says:

      Look out John, Doreen Wilkinson is going to have you arrested (by her retired senior police officer relative) and you are going to get bad press (from her reporter relative).

      • Barb S says:

        John, to add to what Steve said, I think Carnival has missed a great income opportunity. I think you should let her 12 relatives aboard the ship for lunch and a token gift. Let’s see; doesn’t passage on the ship cost us customers around $100 a day? Just charge her $100 per relative and let them come aboard for the few hours.

        I have a feeling that you won’t take me up on my suggestion, but it would enable Doreen to properly show off to her relatives at her own expense. :-)

  6. Ralph says:

    Dave Fernley,
    No one would “jump” on you…if you complained in a respectful,intelligent and coherent way. It’s obvious you have no manners and no respect for yourself…or anyone else!

  7. Chris Benson says:

    Just got off a Royal Caribbean ship where we were bombarded with the Carnival Triumph disaster via every US news network. Can we have a measured explanation by you as to what happened?

    • Linda (Mom of DJ) says:

      The Reader’s Digest Condensed version is that a fuel line broke which caused a fire.

      Unfortunately, the safety fire defense (I believe it is called Halon) had to be deployed which does an exceptional job of stopping the fire but incapacitates all the machinery involved.

      They were half way between Mobile and Progreso and the current was taking them to Mobile (and a large percentage traveling onboard did not have Passports) so the decision was made to take the ship to Mobile.

      No one was hurt. Two people were airlifted off for pre-existing conditions. (One was a kidney dialysis patient)

      And while the initial media reports of doom and gloom echoed just a few one tooth hillbillies looking for their 15 minutes of fame…..thankfully the real travelers have been heard and (sadly as with most media today) the CNN “accounts” were not accurate.

      They did indeed have water and toilets and hot food after the first 20 hours…just no A/C.

      And yes, those with interior cabins did need to move to other cabins or onto the decks because there was no A/C.

      Since this happened on the last day of their cruise, they got their entire trip to Cozumel (including all the partying and excusions charged to their Sail and Sign Account) for free, PLUS $500 each, PLUS reimbursment of their transportation to and from this cruise PLUS another free cruise of equal value.

      Once the voice of reason was finally heard, the best description was “camping” on a cruise ship. Since 1,000′s of people camp every day, hardly worthy of the words horrible, tradegy or nightmare.

      Just like the engine fire on the Allure of the Seas last year, this ended up being nothing more than a major inconvenience which some “entitlement mentality” bus riders will milk for all it is worth.

    • Linda (Mom of DJ) says:

      The Reader’s Digest Condensed version is that a fuel line broke which caused a fire.

      Unfortunately, the safety fire defense (I believe it is called Halon) had to be deployed which does an exceptional job of stopping the fire but incapacitates all the machinery involved.

      They were half way between Mobile and Progreso and the current was taking them to Mobile (and a large percentage traveling onboard did not have Passports) so the decision was made to take the ship to Mobile.

      No one was hurt. Two people were airlifted off for pre-existing conditions. (One was a kidney dialysis patient)

      And while the initial media reports of doom and gloom echoed just a few one tooth hillbillies looking for their 15 minutes of fame…..thankfully the real travelers have been heard and (sadly as with most media today) the CNN “accounts” were not accurate.

      They did indeed have water and toilets and hot food after the first 20 hours…just no A/C.

      And yes, those with interior cabins did need to move to other cabins or onto the decks because there was no A/C.

      Since this happened on the last day of their cruise, they got their entire trip to Cozumel (including all the partying and excusions charged to their Sail and Sign Account) for free, PLUS $500 each, PLUS reimbursment of their transportation to and from this cruise PLUS another free cruise of equal value.

      Once the voice of reason was finally heard, the best description was “camping” on a cruise ship. Since 1,000′s of people camp every day, hardly worthy of the words horrible, tragedy or nightmare.

      Just like the engine fire on the Allure of the Seas last year, this ended up being nothing more than a major inconvenience which some “entitlement mentality” bus riders will milk for all it is worth.

  8. Richard Taylor says:

    John, You’re doing just fine by your customers, another stupendous blog! Carnival really does excel at customer satisfaction as so many people expect the earth, and even the weather arranged!! Luckily they are in the minority. Keep at it mate, you’re a credit to Carnival and, dare I say it, the UK!! :-)

  9. Julie says:

    In response to Dorreen Wilkinson who wants 12 family members to board the ship in Jamaica, have lunch and get a free “token” ?? WTF ??? I have heard many questions and comments on this blog but this has got to be the stupidest. Seriously, you win. Congrats. You want random people, who you have not seen in 20 years to get a meal and a token gift because… why exactly ? I love the way it’s demanded too – not asked politely. “I want”. Wow ! Just wow !

  10. Mona Bradley says:

    My only comment regarding Carnival is ” you get what you pay for”. If you have checked cruise prices, I think you have found it difficult to find cheaper prices on other cruise lines………..need I say more ?

  11. marsha.breen says:

    Wow John – the wolves are out aren’t they? Such nasty comments and rude people here in your column today. To the troll who posted about not liking your column and Facebook, why is he looking at it? No one is forcing him to read this. What a jerk………….

  12. Darcie says:

    John,
    Don’t change a thing! I’ll be laughing all day long picturing you in a cheerleader’s outfit spelling C-A-R-N-I-V-A-L!

    I also very much enjoy your ‘lurid’ humor and remarks! Counting down the days (23)until we’re on board the Miracle headed for the Panama Canal :-)

    Sincerely,
    Darcie

  13. Roxianne Higley says:

    Ruth Penlow of the hundreds of passengers that you spoke to, were any of them people who requested an were enjoying the assigned seating that they requested? If you only talk to the people standing in line with you for “your time dining” of course you are going to get the answer you desire. I have done “you time dining” on a competitors cruise line and I hated it. We will always request assigned seating and will be very disappointed with Carnival if they get rid of it.

  14. Barrick Ryan says:

    To Ruth Penlow wow you had to wait 20 min. to be seated for dinner, you must have almost starved waiting. And now you want to have my MDR set time dining taken away so that you can be seated sooner, shame on you for trying to change things to the way YOU want them.

  15. Mr. Heald, As always I am amayzed at the I cannot think of any other word word other than STUPID for some of their comments . Anybody with any sense would realize how hard everyone on your ships work, also that they are away from their families for great lengths of time. Thank you and all your people for a great time. Remember YOU CAN’ CURE STUPID!

  16. BarB says:

    For poor Ruth Penlow:

    Assigned dining times means you don’t have to wait in line, or wait 20 minutes, or even wait 1 minute. Many, if not most of us, like that a lot. We enjoy the table being ready and the waiters prepared to wait on us “hand and foot”.

    So, enjoy your “anytime” dining, and the wait time, ant the “freedom” to dine when you like.

    Meanwhile, stop complaining. If you want to go to the dining room and be seated…..then pick the assigned times.

    Problem solved.

  17. Christine says:

    Elizabeth’s Quote-”The problem with this blog is that far too much time is spent posting stupid immature stories. I then read you complain and moan that you have a lot of questions outstanding and surely if you spent more time answering your customers’ needs and not with lurid puns you would catch up. I am also sure that your readers would not miss the juvenile humor attempts either.”

    John,
    I would MISS your humor!
    I have never cruised Carnival(I have cruised several other lines…sorry) but because of YOU, John Heald,I learn more and more about Carnival every day!I am an avid reader of your blog,I’m a fan of your FB page and Your humor and genuine consideration of others is what caused me to start reading/following you in the first place. (not in a stalker-ish way…in a Blogger-ish way….)

    There is something to be said for a person who can make a non-customer, like me, a HUGE FAN. So rock on with yourself Mr. Heald! I say you are doing a magnificent job, Bravo!
    Loving what you do!
    Christine

  18. Donna Wareman says:

    With regard to Troy DeHavilland’s comment about the Sensation… we were on Sensation the first week in January and I have to disagree with the assessment of the music and the food. I know the music wasn’t from two centuries ago because my daughter knew the words to the songs and they don’t make line dances for Johann Strauss compositions. As for the food, my picky 8 year old ate from the adult menu and thoroughly enjoyed her selections, my husband happily added a few more pounds to his waistline, and I am still desperately waiting for the recipe for the salmon that I ate on several occasions because it was the best salmon I have ever eaten. To each his own, but I am quite certain there are many others like myself who deliberately cruise Carnival for the food, having been disappointed elsewhere. Eating is a big part of our enjoyment of a vacation and after 7 cruises Carnival has yet to let us down.

  19. Jose says:

    John, Best blog in a while. Interesting reading to see the ignorance and lack of manners of some idiots. They demand, complain and want something for free. WTF! This is not an entitlement company. Great blog!

  20. Laura says:

    John,
    As always I love the blog. It is amazing what some people want and want it NOW. I have been lucky to get to go on my 10th cruise. I would love to cruise with you! Love your stories…and if they don’t like it they don’t have to read them! So there…plsst!

  21. Barb S says:

    Dave Fernley, which one of us needs to get a life if you’re taking the time to read stuff you don’t like? Go join that other website that likes to bash John and Carnival. Maybe you’ll enjoy yourself better there. Just sayin’.

    In the meantime, I love John and Carnival Cruise Lines. They’re the BEST ever and I can’t wait for these last 3 days to pass so that we can take Carnival Cruise #11 (out of 12 total cruises!)

  22. Janet Deitsch says:

    After ALL the issues with the TRIUMPH were addressed, I was so amazed that the DEDICATED STAFF and CREW received GLOWING remarks.
    KUDOS to Carnival.

  23. Aida Fonseca says:

    I just watched the video on the TV show in UK. Wonderful interview, john you did a great job. Congratulations!

  24. Bubba George says:

    Gee, Doreen Wilkinson’s husband must not know about airplanes. Don’t no where they live but someone should let them know how to get to Jamaica. Must have been all about impressing their family with freebies compliments of Carnival. Type of people I hope never to cruise with.

  25. Louis Wassenaar says:

    My wife and I, sailing on our 9th and 10th cruises starting this weekend, much prefer fixed time dining. I would think that the wait times would be even longer if everyone tried to dine whenever they wished. Imagine 3,000 people all trying to dine at 7:30.
    By the way, John, you were the CD on the Triumph for our first cruise many years ago. Have been cruising ever since, thanks to the great job you did.

  26. Garth says:

    John:

    I always get a giggle reading your blog and some of your hilarious replies to some rather rude people. The rudeness aside, doesn’t it make your skin crawl like mine when cruisers refer to their cruiseship as a “boat”?

    Another pet peeve…I have done a lot of cruising and hope to continue for many more years. With all my years of cruising experience I can’t believe that someone could possibly be upset waiting a whole “20 minutes” for dinner! Where would they be going elsewhere on the “ship” in this valuable “20 minutes” that could be so hell-fired important? Take a pill or try some meditation! Perhaps cruising isn’t cut out for this type of mindset?

    Keep up the good work, John.

    Cheers
    Garth

  27. Sheri says:

    John,
    Forgive me for sending this so late! We cruised on the Carnival Valor in October with our good friends from Mississippi (we met on a cruise in 2008 and have cruised together several times) We actually did a back to back cruise ~ that was so much fun I want to do it again!
    We were in cabin 1059 and our friends were right next door; our cabin stewards were just wonderful! Kunjanahphob (Kun), Kadec and Dewa were so good to us! They kept the cabin spotless, it didn’t take them long to get to know our habits  We spent more time on our balcony this cruise than we ever have before and I’m sure its because Kun opened up the balcony divider so we could spend more time with our friends. We even got to see Dolphins leaping up by the bow as we left Aruba, what a memory! My birthday came during our second week and the guys were quick to wish me a happy birthday. Kadec made a pair of towel animals for us that night and with it a birthday card from Carnival – so sweet! Kadec left the baby towel animal in the cabin for the remainder of our cruise. It’s the little things that get you.
    Before we sailed I had posted on your Facebook page a request for the four of us to have a “fun table near the action” and I have to thank you from the bottom of my heart for coming through! You contacted Pablo, our maître de, and he gave us the best dining staff we’ve ever had in our 17 cruises. Alam (Al) had us in stitches nearly every night with the jokes he played on our table. We have seriously never laughed so hard at dinner or had such a good time. Alam is a treasure that I hope you can keep for a long time. Assisting Al was Ponthong (Pong) and Zsolt, we didn’t get to see much of Zsolt since he was constantly running to the galley for everyone’s courses but he was very attentive each time he stopped by our table. Pong was such a sweetie; she always made sure we had what we needed each night and knew our beverage choices early on. She made time each night to ask how our day was and what we had planned for the next day. After such a fabulous first week we were sorry to have to leave Al and his team for our second cruise. We had spoken with Pablo about halfway through our first cruise and informed him we would be staying for a second cruise and that another friend would be joining us. We would have loved to stay with Al but he didn’t have tables that would accommodate our 5 person party. We asked Pablo to find us another team that we could have fun with and he came through for us! During our second week we had Juniyar Jais as our headwaiter, Worawit and Dumitru as his assistants. During dinner our first night of the second cruise, Al came by and told us that Juniyar was his “brother” and assured us we’d have a fun time with him, and he was right. All of Juniyar’s team were very attentive and fun to be around. It took a couple of days for Worawit to warm up to us but once he did we were laughing hard once again. These seven people made such a tremendous difference in our cruise and the experience we had during dinner those 14 nights is one of the reasons that we love assigned dining times with late being our preference. I can’t imagine having this same experience with Your Time Dining. I know that its possible to request the same team but a request is not a guarantee and when requesting a team there may be a wait involved. With assigned dining, I get my team every night, at the same time, guaranteed.
    Some other standouts to note:
    Klara Vavpetic was our fantastic bar waiter the first cruise during dinner, always with a smile on her face. She came to check on us several times during our second week as well.
    Zsuzanna Jager is a photographer and seemed to know just how to pose us to get the best shots. Not only that but she’s got a heart and smile bigger than she is (she’s a tiny little thing!) I hope to see her on another cruise soon!
    Anna Sepsein was running the Future Cruise desk. She works VERY hard! Each time we walked by there was a line of people waiting to see her. I don’t know if she ever got a break but I hope she did, she deserved one. We chose to stop by on our last sea day, big mistake on our part waiting all week to see her, but we waited our turn and booked our April cruise. The location of her desk is not ideal. While talking with her the social hosts were doing trivia next door in the casino. The speakers for trivia were so loud we could hardly hear what Anna was trying to tell us; that’s something that could be improved upon.
    The band those weeks was Music Reality; we had such a great time listening to them each night, they sound fantastic and had people dancing! I hope we see them on another cruise too.
    The cruise itself was wonderful, both of them! Our captain was Salvatore Messina, we saw him out and about all the time! Normally we don’t see the captain except one or two times, but we saw him daily. The last time we saw a captain that much was when we sailed on the Carnival Miracle with Captain Volpi.
    A cruise is what you make of it and we always choose to have a great time. I apologize again for sending this so late, its embarrassing, the crew I mentioned deserved praise far sooner than I sent it. Please pass this along with our gratitude. Thanks again for your help John, we truly appreciate it!

  28. CanuckKaren says:

    If you’re taking a poll, I’ll vote for continuing to offer fixed time dining. I love my late dining, my reserved table (no waiting!), and getting to know “my” wait staff. It’s one of my favourite parts of the cruise, and really adds to the whole experience.

  29. Eric says:

    John,

    Last year I was on the Destiny and had a fabulous vacation with my wife and friends. I have a question for you though. Why is it that carnival hires so few Americans? It was actually made a joke by the cruise director Noonan. Great guy by the way. Are we to expensive to employ or what? Second, by the end of the 5 day cruise the crew looked exhausted and I really felt bad for these people. Thank You John!

    • Linda (Mom of DJ) says:

      Eric:

      While money is an issue, since Americans have to pay income tax and non US citizens do not, the bottom line is more about the sad fact that Americans will not do the job for the money that is paid.

      NCL tried 3 ALL AMERICAN Crewed ships (to sail Hawaii) and two very large problems arose…

      1) it almost drove them into bankruptcy (now they only have ONE all American ship)

      2) the service was far below what non US citizens provide.

      Those are just told sad facts…..

      So a cruise line has tried it and it failed…miserably!

      • Eric says:

        Linda, I don’t agree with everything you said but if money alone is the true factor. Americans will work just as hard as anyone else if you pay them a fair wage. Americans have the fewest days off compared to most other countries. As far as service, my experience with carnival was only acceptable. Nothing over the top….. I really have no other cruise line to compare but most people tell me if you want a budget cruise go carnival which is fine for me.

        • MarkinFL says:

          Everything is relative. What’s a fair wage in one country is not in another. If a cruise line paid enough to have a successful American crew then it better offer outrageously fantastic service and amenities because it is going to cost a fortune. These crews work for months on end with minimal time off and they do it with a smile even when they are not appreciated by some of the guests. I just keep all this in mind when tipping time comes. That is the only way we can help equalize things a little. After getting such a great rate on Carnival it only seems fair to give back a bit to those that make it possible.
          Anyway, the whole American crew question is far more complex than it may seem on the surface. Suffice it that there is a good reason that NO large cruise ship is run with one.

          • Lisa Trinemeyer says:

            That’s even true in the US. The largest employer in our county (and most counties in this state) is Wal-Mart. Outside of our 3 metro areas, minimum wage with little-to-no benefits is the standard wage. And workers here don’t get housing, food, or medical care as part of the deal. It’s just the way it is…even in our own country.

  30. danodaytona says:

    john
    i just returned today from a getaway cruise on the carnival ecstasy this morning. It was fantastic, as usual. The staff was wonderful, we did the anytime dining for the first time, which i was a little apprehensive about, but it worked out much better than i expected. little to no wait.

    I do want to right a previous wrong, my head waiter was IWAYAN, on my past cruise on the glory I had the pleasure of having him serve us and was very pleasantly surprised to find him on the ecstasy. on the glory cruise Iwayan showed great care and concern towards my mother in law and us, making sure he was very attentive and he did go for the extra mile for us. I regretted not properly thanking him at that time. so now some years later, i hope this corrects my break down in courtesy. Please forward the the director of the ship, Radu the maitre’d. The dining room staff was excellant, Iwayans asst.Uputo, (which I can’t spell his name corretly)
    The wait staff acted in a flawless and wram caring manner.Radu should be proud of his staff they are what carnival represents and should be complimented

  31. Lisa W says:

    The “drop the kids off at the pool” sentence was classic! LOL!! Thanks for the laugh!

  32. Ivette M says:

    John

    What the hell is wrong with people these days?? The people who complain on here are ridiculous!! Would you rather be at work, or getting drunk every day with a 24 hour view of the ocean ? We have become such an uptight society. People on here even get upset with your jokes. They waste so much time complaining or standing in line at the complaint desk when they could be getting drunk with no responsibilities or worries!! Nothing is going to be perfect!! The people are working around the clock to serve us with little to no sleep and I here how bad the food is!! I love reading the post from 1st time cruisers, because when they post they always tell you how great their cruise was, and what a great time they had. Once they go on their 2nd cruise ,they turn on their vacation and complain!! because now they start comparing. Get rid of that mindset and think of where you are(on a ship) and where you could be(crappy job) (parenthood)(homeless). You get to go to bed whenever you want, eat until you puke, drink until you puke and do it all over again the next day without any guilt or bad feelings. Well a hangover is feeling bad , but you know what I mean. I am sure John would love to tell some of you where to stick it, but he is employed and any real job you have to be politically correct. You can’t knock him for it. Our beds are made every day with the towel being turned into a stuffed animal. We have an endless supply of food, calypso music playing, with a freaking waterslide, a mini golf course, a live show every night and I get to drink and pretend I am a star on karaoke, night after freaking night, as I get rid of one hangover and start another. Lighten up and enjoy the cruise. We could die tomorrow so drink more booze!! With that said hey John , any chance I could get a complimentary bottle of Champagne sent to my room? I sail on my 5th Carnival Cruise(the Breeze in November?

  33. Leonard Vavra says:

    I was just reading some of the comments sent to you such as the one from Dave Fernley. his ignorence shows. We have sailed with carnival many times [we are Platinum ]and always have a good time we just returned from a RCCL cruise on the Mariner of the seas, and while we had a good time and had no big complaints we still prefer carnival ,so John we like your blog and pay no attention to they nay sayers and complainers, nothing would ever please them.

  34. Jill S says:

    John, you’re a riot. Thanks for the blog and for putting up with a lot of whining. Keep making days better with the humor. And I’ll keep on reading. :) Take care u.

  35. Hillary Plank says:

    I love you, John! You make me laugh! You have an amazing sense of humor, especially dealing with all of the critisism.

    Thanks for all you do!

  36. lisa glenn says:

    I had a very unpleasant cruise on carnival fantasy Feb. 23rd, 2013. We promised amenity we didn’t receive. We originally had prepaid for a grand suite. 2 days before we were to set sale we got a call from a gentleman named Kevin that he could upgrades. Everything he promised was not provided. We had to call everyday to get our room cleaned, the view we were promised was not at all promised. Our view was obstructed by the view of a life boat. Our shore eruptions at both ports was canceled due to the weather. We had numerous charges on our bill that we did not incur. We’ve cruise d carnival, and royal…but this had to be the worse. Not to mention we were lead to believe carnival was upgrading us out of carnivals generosity. But then we received and up charge of 1200.00 bucks. We could sleep for the people on the running track above us we were also told room service was complimentary and it wasn’t. I’m sorry to seem so unhappy but I truly expected alother more out of carnival. Please respond so we can resolve this situation. Sincerely, Lisa Glenn-22mxs0.

  37. Rosemary Robinson says:

    HI John,hope you can help me!!i was searching for a photo of the main dining room or rooms on the Sunshine,i dont see any in all the video’s or info which is unusual as i have been many times before with you and have always enjoyed to view the dining areas.i see one The Sunrise dining room but no pictures of it ?We are assigned late dining which is important to us ,so i hope we will be well placed in the centre of the action,and not at the mercy of the any time diners,which is their choice ofcourse,sorry but i’ m getting a little nervous with all the changes lately.I look forward to our cruise on the sunshine in September and i will be contacting you to do your best to help us out .thanks and would love to see a dining room posting sometime.!!!

  38. Lady Wilkins says:

    Hello John

    My first cruise on Legend 21st June. Will you be the Cruise Director on that voyage?

    Lady Wilkins

  39. Jacques and Nicole says:

    John,

    I find your comments pretty funny and tactfull considering some harsh remarks that I have been posted. Keep on the good work! Here’s my question;
    My wife and I are getting platinum status for our next cruise back to back on the Freedom in April 2013. We are wondering if there are any plans on bringing back the piano bar in the Steak houses? I’m sure a lot of people enjoyed having an extraordinary meal with fine wine and being able to dance between courses at the sound of the piano and singer. Thanks and take care.

  40. Mae Gorga says:

    Just a follow up to a message you received from a woman. We just returned in February from a cruise on the Dream where we had anytime dining. The only wait we had was on the line to get up to the Maitre’D's podium. So tired of people making up crap just to get a “Boo Hoo”. Can you just imagine all passengers doing anytime dining, what a moron! Take Care! : )

    • Dennis says:

      As concerns anytime dining. If you eat at early or late seating, you don’t have to wait at all. If it were anytime for everyone, I guarantee a wait for nearly everyone. I was doing anytime for awhile and always at least had to be in a line for a bit. Then went back to early dining. A relief. So if anyting do away with anytime dining and go back the way it used to be, but of course if people like to wait in a line, just stick with anytime but if all had anytime can you imagine the line at 5:45 pm… when will you go, will you be lucky. early and late seating plus anytime as it is now is the best. Keep up the good work CCL. (over 100 cruises)

  41. Ralph Eldred says:

    Harold I go to three sites each day.1. my bank, 2. my E-mail, and 3. your blogs.(I LOVE THEM)
    comment, what do these people expect for less than $100.00 per day? I have 78 days on Carnval alone. The only complaint I could find would be that employees do not inforce common rules such as no reserved chairs& dress code in food areas

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