Changes to VIFP loyalty program

May 8, 2015 -

John Heald -

49 Comments

Re-posting here for those without Facebook

(May 6, 2015 12:30AM) So here I am in Hawaii, it’s 6:30pm or 12:30am Miami time. I will try and stay up for a while but feel totally drained after two very very long flights. I will be back tomorrow with news and conversation but I wanted to share the news now of a change to our VIFP party.

As a part of our new VIFP loyalty program we have decided to make some changes to the party which let’s face it has become very challenging to service properly.

Now these challenges have come about for great reasons and that is the rapid increase of the number of Gold Card holders. Many of you have seen and indeed many of you have commented on how busy the party has been and in many cases we have had to hold two parties to accommodate the large numbers of invited guests. These numbers can, on some ships pass the 1500 mark which again makes the high standards of service you expect and the standard of service that we strive to provide quite challenging.

The party also loses that intimate feel that a party that is designed to celebrate your loyalty should have and so with these reasons in mind we will 5/15 departures change to inviting only Diamond and Platinum guests to the VIFP party.

Hold on…………..before Gold card holders start to burn effigies of me in my underpants let me tell you this.

To say thank you for your loyalty we will provide each Gold card holder with a drink coupon to the value of $9 which will be usable on the last sea day of the cruise from any bar on the ship on voyages of 5 days or more. This is along with the complimentary bottle of water we already provide. Hopefully you will appreciate and enjoy this amenity and meanwhile let me thank you for your loyalty and I hope soon you will be holding your bright and shiny platinum card and be on your way to diamond.

Now for my platinum and diamond friends, the VIFP party is being revamped ready for this change. Most of the time the count will allow us to hold the party in smaller lounges to the main theater and you can look forward to a more intimate party, details coming soon. The diamond guests will continue to receive their special event with the Captain and there are no other current changes to the VIFP program.

Thank you all for your time and your loyalty, long may that continue

Cheers
John

 

HAIL TO THE CHIEF

January 15, 2015 -

John Heald -

51 Comments

It is with great pleasure that I introduce you all to our new President and the lady at the helm of your next brilliant Carnival cruise vacation. Please say hello to Christine Duffy

Christine photo red jacket

Question.
I guess we should start off with a simple but  important question………….how do you feel?

Excited, honored and so very proud to be given the opportunity to lead this iconic brand and the Carnival team who serve our guests!

Question.
Can you tell us where you are from and about  your employment journey so far?

I started my career as the receptionist at Rosenbluth Travel in Philadelphia after being turned down to be a Pan Am flight attendant.  I had gone through several interviews with Pan Am, and in the end, was told I didn’t meet the height requirement. I then spent 20 years at McGettigan Partners, another Philadelphia agency that specialized in corporate group meeting and incentive travel programs.  After 20 years at McGettigan, we sold the business to St Louis-based Maritz Travel Company in 2001, and I was appointed President and CEO of Maritz Travel in 2004 and served in that role until 2011 when I joined Cruise Lines International Association.

Question.
Some of the readers here may not be aware of the superb work that CLIA does for the cruise industry. I think it is very important that we fanfare this and your role there so please could you explain what CLIA is all about and your role there?

I have been President and CEO of CLIA since 2011. CLIA is the trade association representing the global cruise industry. With 62 cruise line members, 275 Executive Partners representing industry suppliers including ports and destinations around the world, and more than 12,000 travel agency members with over 50,000 agents, CLIA is the largest cruise industry association operating under our “One Industry, One Voice” mission. CLIA works to promote cruising by providing training and certification to travel agents and promotional events, like CLIA Cruise Week and the annual Cruise3sixty conference.   CLIA’s Global Technical and Regulatory team represents the industry at the International Maritime Organization in London.  CLIA committees bring cruise line members together on a regular basis to share best practices and implement policies that go above and beyond international requirements in the safety, comfort and care of our guests along with a commitment to continuous improvement around environmental impact.

Question.
So here you are ready to take the helm of the world’s most popular cruise line. What are your goals for the first few months in the job?

Listen, listen, listen and learn as much as I can from our guests, from Carnival team members shoreside and team members on board our ships who serve our guests every day. I plan to visit our ships and meet team members and guests on board as much as possible.

Question.
I know you and your family just spent a week on the Carnival Breeze. Can you tell us about this experience, what you enjoyed and anything you saw that you feel we can do even better with?

We had our best family cruise ever on the Breeze. It is a FUN ship! I went down both slides in the water park, enjoyed the spa for relaxation, visited the indoor and outdoor fitness areas to work off the calories from the great food on board. From the specialty restaurants to the dining room to Guy’s burgers, Bonsai Sushi and the Cantina we loved it all! The crew was amazing and constantly go above and beyond for our guests. There is so much to do on board and, of course, we had the opportunity to experience great destinations. I can’t wait to do it again!

Question.
Do you have a message for the thousands of Carnival customers who are reading this?

Along with our talented team, I am very proud and honored to continue the legacy of Carnival Cruise Line creating lasting memories  for our loyal customers and those who may be sailing with us or cruising for the first time.

And some getting to know you questions.

Sunrise or Sunset ?

Sunset

Favourite movie?

A Wonderful Life

A port of call you have never sailed into but really want to?

Sydney

Real books or a Kindle/ E Reader?

Both

Who makes you laugh?

Our son Sean

Finally………..On accepting the role of President, the now retired  Gerry Cahill had to sing a Karaoke song in front of all the shore side employees in the Carnival Cafeteria. He chose “Just A Gigolo.“

This is now a tradition for our Presidents to do this so………………what song can we look forward to hearing you sing?

We are Family!

Thank you Christine and we all look forward to sharing our Carnival journeys with you.

Cheers

 

 

Thanks Gerry

November 3, 2014 -

John Heald -

37 Comments

I will be very sad to see our President and CEO Gerry Cahill retire at the end of this month. Now some may be thinking that it’s the sort of thing that an employee with a Facebook and blog read by many thousands of people has to say in public………… but I genuinely mean it.

During his time in the big chair, Gerry had some challenges for sure, including a leviathan of a recession to maneuver through and, of course, the incidents on the Carnival Splendor and Carnival Triumph.

Through it all Gerry was there. I remember how I personally saw him carry guests’ suitcases from deck 7 to the gangway on deck 0 when the Carnival Splendor arrived into San Diego –something he repeated on the Carnival Triumph. The anguish and care he showed every single minute anything challenging happened was absolute and anyone who says different truly does not know the man at all. (more…)

2 Family Guys

September 5, 2014 -

John Heald -

74 Comments

As this will be my last blog for a while. I wanted to cram in as many questions as I can, so let’s start today with some immediate Q & A. Off we trot (more…)

No Need for Speed

August 26, 2014 -

John Heald -

60 Comments

Stupid, stupid me. Yesterday, after singing “Let it Sodding Go” to Kye for her bedtime song, I asked my wife, Heidi, in a terrible moment of weakness I asked her if she wanted anything brought back from Seattle because I would be getting off the ship to get some essentials – some hemorrhoid gel and cigars. As soon as I said those new words, I knew I was in the s**t. And it was because she wanted me to shop at a place that we don’t have in England even though the advertising states it’s a British store….. yep……I’m talking about Victoria’s Secret, which is about as British as July 4th and grits. Now, whatever my wife wants she will get because I love her ……..except for one thing and that one thing is underwear. (more…)

John Is A Sexist Pig……….. Part 2

August 19, 2014 -

John Heald -

44 Comments

For those who stumbled across my blog by accident while surfing Uncle Google for “I Love Big Fat British Guys Who Blog in a Pair of XXXL Underpants”………..I had better explain the title of today’s musings. (more…)

What’s In Your Wallet?

August 15, 2014 -

John Heald -

41 Comments

It’s hard to think about hurricane season when you are in Alaska and sailing through fjords with lagoon-like waters. Two weeks ago, though, I was talking about hurricanes and storms with one of our newly promoted cruise directors whose bio will be featured in a forthcoming blog. He told me about the difficulties he had recently gone through, thanks to Tropical Storm Bertha, which, by the way, was named after one of my Great Aunties who would kiss me on the lips every Christmas before handing me my present that I knew would be a pair of socks. Anyway, back to the young CD I was talking to on the phone and who had called for some advice from me. Oh, by the way……….he called me “Godfather” which resulted in me calling him a wanker. Do you know, when I started with Carnival this young, good-looking, newly promoted CD was only five years old ……………what a total bastard. Godfather, my arse. (more…)

Pirates used to be fun with their wooden legs and shoulder-based parrots and cries of “shiver me timbers.” Say the word “pirate” and you and I see a salty sea dog with gunpowder smoldering in his beard. They would all wear long black or red coats and have a patch over one eye… unless, of course, they were really stupid pirates and have patches over both eyes… sorry…. old cruise ship joke. (more…)

In the old days every crew member from the captain on down were paid in cash. Every two weeks we would go down to stand in line at the paymaster’s office and get our envelopes with our salaries in it. Usually my contained loads of $1 bills, I think the paymaster must have thought I had a lap dancing fetish — and if I find out who told him I will use a blow torch on their nipples. (more…)

TIPS ON BEING A DEEJAY

August 1, 2014 -

John Heald -

34 Comments

One of the hardest jobs on the ship, as far as pleasing you, our guests, is that of the disc jockey – or DJ – to give them their MTV-style title. To many, they stand behind a record player or, these days, something with a picture of an Apple on it, wear ludicrously large headphones with one side on the ear and the other not, nodding their head to the beat while “mixing” the latest tunes.  Top DJs like Dutchman Arnie Van Something and The Miami Heat’s own DJ Irie are not just DJ’s, they are stars and people pay lots of money to hire them and they, in turn, get lots of money and lashings of rumpy pumpy. DJ Irie is the professor of cool, master of his trade and, despite, I am sure, shoving a cucumber down the front of his pants before each gig ……..Irie is one of the very best DJs – not to mention one of the nicest guys – around.  That’s why we went to him to train our DJ’s and he has done a brilliant job in doing so, but, I still say that our ship DJs have one of the toughest jobs on the ship trying to make everyone happy. We have a brilliant young lady here called DJ Electra, strange name for her Mum to christen her but I guess moments after giving birth, Mum realised her daughter was destined to spin the discs, so that’s what she called her. She is wonderful and, as I said, she has a very tough job. (more…)

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