WASH AND DRY

April 29, 2014 -

John Heald -

95 Comments

I am staying in a guest cabin this cruise here on the Carnival Miracle, so I want to start today’s blog with an observation, if I may. In the bathroom the stateroom stewards (or “stewarts” as they are sometimes called – FFS!) place three sizes of towels for us to use. There are the big ones used after a shower and there are the medium-sized ones that we use to dry our hands and faces after a wash or a shave and can also be used to wipe away that stubborn toothpaste mark from around the sink. (more…)

EDUCATING HOTELS

October 28, 2013 -

John Heald -

73 Comments

 I took my daughter Kye to school for the first time last week. She is only four. The process, though, has started. It was both heartbreaking and sort of exciting to walk Kye up the path to a place where I would leave her behind from 9 am – 3 pm…..but, ultimately, forever as she starts to make her way in the world under the guidance of Miss Newman, Mr. Barton and, indeed, guidance other than that of my wife Heidi and I. (more…)

It’s quite comical, really. You see, Carnival Legend has, these past few weeks, docked in ports we have never been to before such as Oslo, Edinburgh, Belfast, Reykjavik and others. In all of these ports, we have been met with wonderful hospitality and upon arrival and departure, there have been locals who have come to see the famous “whale tale” that is Carnival Cruise Lines. But here is the comical bit. Every time I spoke to our ship’s agent or some local people or the local entertainers and mentioned how nice it was to see people coming to take photos of the ship, they all said the same thing: “You should have seen it when the Queen Mary 2 was here, hundreds, maybe thousands, came to see the ship!”

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BOOK………………ENDS.

September 27, 2013 -

John Heald -

30 Comments

So here we are, three days into the trans-Atlantic crossing, and we will be talking a lot about this over the next few days here and on Facebook, I am sure. And today I want to start by talking about books. Now I have done ummmm……….ummmmm……..bugger me………..I have no idea how many TA’s I have done but it’s a heck of a lot. Some, I don’t remember, some I do.  There was one on Carnival Freedom where I was tormented by one guest who looked like Rodney Dangerfield, one on Carnival Liberty with a huge GI outbreak that certainly wasn’t fun, and one on the Carnival Splendor that was amazing because we had 16 days of glass-like water as we crossed the pond, it literally was…….. a pond. (more…)

The Hangover………before the TA

September 23, 2013 -

John Heald -

39 Comments

 

“We should ban anyone over 40 from drinking alcohol on board.” Good morning. It’s 8:35 am here as I begin to write this part of today’s blog. My morning started with a visit to the coffee shop before I hosted the Morning Show and that’s when I met a guest who, through half-closed eyes and the complexion of a bullfrog, said these words, “We should ban anyone over 40 from drinking alcohol on board.” (more…)

MICHELLE – COULD YOU DO WHAT SHE DOES?

September 17, 2013 -

John Heald -

37 Comments

 I started to give up caring what clothes I wore and about fashion as I gradually got fatter during my late twenties, in the same way I gave up on nightclubs, ever seeing my gentleman’s sausage again without the help of a mirror, or downing tequila shots at Carlos and Charlie’s with Calvyn in Cozumel. Even as a kid, I didn’t care and the only time I did care about clothes was during my single and thin twenties when I thought clothes could get me some rumpy pumpy. This proved to be bollocks because you can’t polish a turd……..if you get my meaning. As a cruise director, though, I have to look smart…..ish. My usual attire is a blue blazer, open-neck shirts and nicely pressed trousers and mostly clean underpants. Comfortable shoes are also a must for me. (more…)

Sometimes we make mistakes………….embarrassing ones……………like this:

From: LEGEND GUEST SERVICES
Sent: Tuesday, September 10, 2013 7:09 PM
To: LEGEND CRUISE DIRECTOR
Cc: LEGEND ASSISTANT CRUISE DIRECTOR; LEGEND MEDIA COORDINATOR; LEGEND GUEST SERVICES; LEGEND GUEST SERVICES SUPERVISOR; LEGEND GUEST SERVICES MANAGER
Subject: Schedule Friends of Bill W

 

Good evening John,

Mr_________from cabin _____ called about the Friends of Bill W meeting which in the Fun Times says it will be at 5 pm at the Atlantis Bar. Mr._______feels that it is not appropriate to have this meeting at a bar and would like to discuss this with you.

Thank you & kind regards,

Guest Services Associate, Carnival Legend
Carnival Cruise Lines

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My morning started with tears, lots of tears. Not mine but one of my staff’s. A dancer, in fact, who was unceremoniously dumped by her Italian boyfriend who is home on vacation and told her by email that their two-year romance was over and, when he returned to Carnival Legend in New York, that he would be doing so as a single man. And that was me putting my big brother hat on. Actually, that’s bollocks. The dancer is 25 so I put my dad hat on……oh, FFS, I am seriously old. I felt very sorry for her and my offer of a shoulder to cry on accompanied by a box of tissues, seemed to help a little, but not much. I had seen her looking very sad backstage the night before and sensing something wasn’t right, I said if she needed to talk that she could call me. She did. And the water works began. (more…)

From: LEGEND GUEST SERVICES SUPERVISOR
Sent:  Wednesday, September 04, 2013 11:32 AM
To: LEGEND CRUISE DIRECTOR
Cc:  LEGEND GUEST SERVICES; LEGEND GUEST SERVICES MANAGER

Subject: **** – Mr. ———— – comments on internet for Cruise Director

 

Hello John,

Mr. ______- wishes to speak to you regarding the following Internet speed – guest is very unhappy with this as he states he has a very important business deal to complete which now he cannot. He has asked for higher speed and free use of the internet because he says we may have lost his business deal for him. Guest also states he has other things that he is not happy with and wants to discuss today with you. Please can you contact him when you can? Thank you and kind regards.

Guest Services Supervisor

Carnival Legend

 

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THE LIDO DECK DIET

August 29, 2013 -

John Heald -

35 Comments

 If you are Johnny Depp or Russell Crowe or some moody famous person and someone disturbs your meal by saying, “I don’t mean to bother you,” you can tell them to bugger off. The most that will happen is that the person will never watch one of their movies again. Now, I can’t do that. If someone disturbs my meal with the usual, “Don’t mean to bother you,” then, despite the fact that there are times that I want to say, “Can you come back after I have finished shoving a huge fork full of beef in black bean sauce down my throat?,” I can’t. That’s because the guest will write to Gerry Cahill and request I be tied down onto the deck, naked, and a box of hungry escargot’s emptied over my dangly bits. (more…)

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