I FINALLY GET TO WRITE THAT BOOK

November 12, 2013 -

John Heald -

52 Comments

This is not going to be my best blog ever, just letting you know. That’s because I have just come out of one meeting and in between organizing the last details of the Carnival Sunshine naming ceremony I have just had a two-hour meeting with someone who can only be described as ……………ummmm……………boring. The person who was leading the meeting is excellent at his or her job but bloody hell……he or she really is boring. Even if they had just been abducted by a naked space alien with three eyes and a 22 foot long thing who had said “take me to your leader” in a French accent..…he or she would still tell that storing in such a boring way. The meeting this morning was indeed so boring that I wished I was a horse so I could fall asleep standing up. I wish I could have found an excuse not to attend this meeting but when certain beards find out I am in Miami they like to schedule a meeting with. In the old days I would have found an excuse, I used to be really good at that but as I got older I got more responsible ………bugger. I have been thinking about my early life at Carnival recently and you will see why later in the blog and I remember one excuse I used. (more…)

So I am back from my trip to New York and, as always, it is a city like no other. New York is totally extraordinary. The whole city seems so diverse, from the mix of culture to the brilliant people, places, bars, restaurants, architecture, the men and the women…. everybody is different, everyone is loud and everyone is in a hurry. New York is simply…….wow. I have never seen a city with more restaurants than New York. I can only imagine that no one cooks in Manhattan and that if I were to go and inspect apartments and houses in New York City and examine the cookers in these homes, the very vast majority would still have the instructions inside and they have never been used. (more…)

The lunch hour is dead here at Carnival Cruise Lines. Yep, I have been here a few days now and I can honestly say that no bugger takes an hour away and heads out for a nice lunch. In fact, I would say, from what I have seen, the average lunch break is just 30 minutes. Forget shopping and a visit to the local sushi restaurant. Everyone here is eating at their desks, continuing with work or surfing Amazon and maybe this blog……all Latvian web sites have been blocked …….. I wonder why? (more…)

EDUCATING HOTELS

October 28, 2013 -

John Heald -

73 Comments

 I took my daughter Kye to school for the first time last week. She is only four. The process, though, has started. It was both heartbreaking and sort of exciting to walk Kye up the path to a place where I would leave her behind from 9 am – 3 pm…..but, ultimately, forever as she starts to make her way in the world under the guidance of Miss Newman, Mr. Barton and, indeed, guidance other than that of my wife Heidi and I. (more…)

BOOK………………ENDS.

September 27, 2013 -

John Heald -

30 Comments

So here we are, three days into the trans-Atlantic crossing, and we will be talking a lot about this over the next few days here and on Facebook, I am sure. And today I want to start by talking about books. Now I have done ummmm……….ummmmm……..bugger me………..I have no idea how many TA’s I have done but it’s a heck of a lot. Some, I don’t remember, some I do.  There was one on Carnival Freedom where I was tormented by one guest who looked like Rodney Dangerfield, one on Carnival Liberty with a huge GI outbreak that certainly wasn’t fun, and one on the Carnival Splendor that was amazing because we had 16 days of glass-like water as we crossed the pond, it literally was…….. a pond. (more…)

MICHELLE – COULD YOU DO WHAT SHE DOES?

September 17, 2013 -

John Heald -

37 Comments

 I started to give up caring what clothes I wore and about fashion as I gradually got fatter during my late twenties, in the same way I gave up on nightclubs, ever seeing my gentleman’s sausage again without the help of a mirror, or downing tequila shots at Carlos and Charlie’s with Calvyn in Cozumel. Even as a kid, I didn’t care and the only time I did care about clothes was during my single and thin twenties when I thought clothes could get me some rumpy pumpy. This proved to be bollocks because you can’t polish a turd……..if you get my meaning. As a cruise director, though, I have to look smart…..ish. My usual attire is a blue blazer, open-neck shirts and nicely pressed trousers and mostly clean underpants. Comfortable shoes are also a must for me. (more…)

Sometimes we make mistakes………….embarrassing ones……………like this:

From: LEGEND GUEST SERVICES
Sent: Tuesday, September 10, 2013 7:09 PM
To: LEGEND CRUISE DIRECTOR
Cc: LEGEND ASSISTANT CRUISE DIRECTOR; LEGEND MEDIA COORDINATOR; LEGEND GUEST SERVICES; LEGEND GUEST SERVICES SUPERVISOR; LEGEND GUEST SERVICES MANAGER
Subject: Schedule Friends of Bill W

 

Good evening John,

Mr_________from cabin _____ called about the Friends of Bill W meeting which in the Fun Times says it will be at 5 pm at the Atlantis Bar. Mr._______feels that it is not appropriate to have this meeting at a bar and would like to discuss this with you.

Thank you & kind regards,

Guest Services Associate, Carnival Legend
Carnival Cruise Lines

(more…)

My morning started with tears, lots of tears. Not mine but one of my staff’s. A dancer, in fact, who was unceremoniously dumped by her Italian boyfriend who is home on vacation and told her by email that their two-year romance was over and, when he returned to Carnival Legend in New York, that he would be doing so as a single man. And that was me putting my big brother hat on. Actually, that’s bollocks. The dancer is 25 so I put my dad hat on……oh, FFS, I am seriously old. I felt very sorry for her and my offer of a shoulder to cry on accompanied by a box of tissues, seemed to help a little, but not much. I had seen her looking very sad backstage the night before and sensing something wasn’t right, I said if she needed to talk that she could call me. She did. And the water works began. (more…)

THE LIDO DECK DIET

August 29, 2013 -

John Heald -

35 Comments

 If you are Johnny Depp or Russell Crowe or some moody famous person and someone disturbs your meal by saying, “I don’t mean to bother you,” you can tell them to bugger off. The most that will happen is that the person will never watch one of their movies again. Now, I can’t do that. If someone disturbs my meal with the usual, “Don’t mean to bother you,” then, despite the fact that there are times that I want to say, “Can you come back after I have finished shoving a huge fork full of beef in black bean sauce down my throat?,” I can’t. That’s because the guest will write to Gerry Cahill and request I be tied down onto the deck, naked, and a box of hungry escargot’s emptied over my dangly bits. (more…)

 So as everyone else is still talking about Prince George……so will I. And just in case Prince William reads this blog (why wouldn’t he?), I thought that as George reaches a week old, I would give Will some advice. Yes, he will be surrounded by butlers and nannies and queens and servants but they won’t tell him the most important thing about being a father. And that is Mr. Prince……. now that your wife has had a baby, you can never ever be in pain ever, ever again. You see Willy, my daughter is now four years old and since she came in to our life, no matter what illness I have, it doesn’t matter anymore. (more…)

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