Changes to VIFP loyalty program

May 8, 2015 -

John Heald -

592 Comments

Re-posting here for those without Facebook

(May 6, 2015 12:30AM) So here I am in Hawaii, it’s 6:30pm or 12:30am Miami time. I will try and stay up for a while but feel totally drained after two very very long flights. I will be back tomorrow with news and conversation but I wanted to share the news now of a change to our VIFP party.

As a part of our new VIFP loyalty program we have decided to make some changes to the party which let’s face it has become very challenging to service properly.

Now these challenges have come about for great reasons and that is the rapid increase of the number of Gold Card holders. Many of you have seen and indeed many of you have commented on how busy the party has been and in many cases we have had to hold two parties to accommodate the large numbers of invited guests. These numbers can, on some ships pass the 1500 mark which again makes the high standards of service you expect and the standard of service that we strive to provide quite challenging.

The party also loses that intimate feel that a party that is designed to celebrate your loyalty should have and so with these reasons in mind we will 5/15 departures change to inviting only Diamond and Platinum guests to the VIFP party.

Hold on…………..before Gold card holders start to burn effigies of me in my underpants let me tell you this.

To say thank you for your loyalty we will provide each Gold card holder with a drink coupon to the value of $9 which will be usable on the last sea day of the cruise from any bar on the ship on voyages of 5 days or more. This is along with the complimentary bottle of water we already provide. Hopefully you will appreciate and enjoy this amenity and meanwhile let me thank you for your loyalty and I hope soon you will be holding your bright and shiny platinum card and be on your way to diamond.

Now for my platinum and diamond friends, the VIFP party is being revamped ready for this change. Most of the time the count will allow us to hold the party in smaller lounges to the main theater and you can look forward to a more intimate party, details coming soon. The diamond guests will continue to receive their special event with the Captain and there are no other current changes to the VIFP program.

Thank you all for your time and your loyalty, long may that continue

Cheers
John

 

Thanks Gerry

November 3, 2014 -

John Heald -

37 Comments

I will be very sad to see our President and CEO Gerry Cahill retire at the end of this month. Now some may be thinking that it’s the sort of thing that an employee with a Facebook and blog read by many thousands of people has to say in public………… but I genuinely mean it.

During his time in the big chair, Gerry had some challenges for sure, including a leviathan of a recession to maneuver through and, of course, the incidents on the Carnival Splendor and Carnival Triumph.

Through it all Gerry was there. I remember how I personally saw him carry guests’ suitcases from deck 7 to the gangway on deck 0 when the Carnival Splendor arrived into San Diego –something he repeated on the Carnival Triumph. The anguish and care he showed every single minute anything challenging happened was absolute and anyone who says different truly does not know the man at all. (more…)

As cruise director of the Carnival Miracle, I speak to lots of guests and enjoy every moment of doing so. Even when they are moaning about me, costumes, whales, leering looks, food, air, jokes, the weather or as yesterday a British guest saying that the ship was too “American,” I enjoy the challenge of finding something they are enjoying and concentrating on that. What is far more difficult and far more of a challenge is when you are talking with a guest who does not understand that there are others waiting in line for you and that they want to say hello and speak to you or ask a question. Such was the case last night at the Captain’s Celebration party in the lobby. Last cruise, it was the scene of “sexist pig gate” and, (more…)

There are many things I regret that I have said and done in my life — actions that if I could, I would go back in time and change. Telling Heidi, while she was giving birth to Kye, that having a baby was no more painful than the time I ate a massive order of pork skin (“crackling,” as we call it in the UK) and was constipated for days and then describing the effort I had made to finally get the pork crackling out, was both stupid and painful as the fingernail marks in my hand proved. However, some people do things in their life that are just as dumb and (more…)

THE RETURN OF THE BLOG

January 27, 2014 -

John Heald -

57 Comments

No, it’s not an illusion; this is indeed a new blog. Yep, here I am, back in my underpants, ready once again to give you another average blog. I had paused from writing the blogs while I was home thinking about my book about my life at sea. And then Dad passed away …………. and …………well……..you know. But the blog is as important to me as Facebook, if not more so, because it was the blog that got me on the social media thingy and thus connected with you. And it is the blog that our seven blogger’s cruises have been named after including the one in February of which we have 688 people registered for.  (more…)

Carnival LIVE: the schedule

January 22, 2014 -

Everett the Beard -

24 Comments

John, who is currently in a taxi, asked that I share the below schedule with you guys. For your convenience, here it is… though I’d also urge you to always refer to the official page on carnival.com for the most up-to-date information.

(more…)

Happy birthday, John!

January 22, 2014 -

Everett the Beard -

21 Comments

From all of us beards with beards, and even some beards who don’t wear beards, have a happy birthday!

(And if your face gets cold in New York today, try a beard!)

THE AMERICAN TABLE

December 3, 2013 -

Calvyn -

115 Comments

Here are two examples of our exciting new menus that we will be serving on the Carnival Glory next week before rolling out to other ships next year.

Enjoy

American Table Menu

 

American Feast Menu

 

Here is Greenland

October 10, 2013 -

John Heald -

104 Comments

Hello everyone,

I thought you might like to see what our guests experienced these past 15 days on our amazing trans Atlantic voyage on Carnival Legend.

My thanks to Martin, our videographer, for his great camera work. So sit back and let’s go to Greenland.

(more…)

BOOK………………ENDS.

September 27, 2013 -

John Heald -

30 Comments

So here we are, three days into the trans-Atlantic crossing, and we will be talking a lot about this over the next few days here and on Facebook, I am sure. And today I want to start by talking about books. Now I have done ummmm……….ummmmm……..bugger me………..I have no idea how many TA’s I have done but it’s a heck of a lot. Some, I don’t remember, some I do.  There was one on Carnival Freedom where I was tormented by one guest who looked like Rodney Dangerfield, one on Carnival Liberty with a huge GI outbreak that certainly wasn’t fun, and one on the Carnival Splendor that was amazing because we had 16 days of glass-like water as we crossed the pond, it literally was…….. a pond. (more…)

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