News, travel and a torrent of welcomes

February 1, 2008 -

John Heald

To start I wanted to say thanks to Carnival for allowing me to sail on the Carnival Imagination. Thanks to the Captain, Officers, Staff and Crew for their warm hospitality. I hope to sail on another ship soon but until then there is work to be done as I return to my job as Cruise Director.

Tomorrow (Saturday) Heidi and I will disembark the Carnival Imagination. This of course means packing and unpacking and this is a guarantee that at sometime during the weekend you can guarantee that I will be back in the doghouse again. I am excited to see a Super Bowl game. I have never watched one in full and I shall be sitting in my hotel room with a bag of Doritos trying to understand the rules. I really do not care who wins I just want to experience all the hype for myself.

Then, on Monday we will be sailing on the Carnival Victory with Roger, Chris and all the cruise Directors for our annual conference. We will be joined by various Senior and Executive Vice presidents and of course our President and CEO Gerry Cahill……………….oh, talking of people with top jobs I am excited to announce an addition to our talented team of policy makers so please welcome ………………….. Lynn Torrent. I am now going to slap on the official press release but I wanted to add a welcome on behalf of the 1,509,000 people across the world who have read my thingy. Good luck Lynn, have fun and it’s an honour to say welcome aboard………………….oh……………..and can I have your first interview please?


MIAMI (February 1, 2008) – Cruise industry veteran Lynn C. Torrent has been named senior vice president of sales and guest services at Miami-based Carnival Cruise Lines, the world’s largest cruise operator. She will take on her new role on March 3.

In this capacity, Torrent has overall responsibility for Carnival’s various sales activities, particularly as they relate to supporting our travel agent partners, who account for the vast majority of the company’s bookings.

In addition to overseeing the line’s award-winning sales force comprised of business development managers throughout the U.S. and Canada, Torrent is responsible for Carnival’s call centers in Florida and Colorado Springs, Colo., as well as embarkation teams in the line’s 20 different homeports.

She is also responsible for Carnival’s CARE Team, which provides assistance and support to guests and their families should medical incidents or other emergency situations arise during their vacation.

“Travel agents are the key component of our distribution system and we’re very happy to have someone of Lynn’s caliber leading this effort. She is a highly talented and respected executive with wide-ranging knowledge and experience. I have tremendous confidence in her ability to lead the industry’s top sales team,” said Gerry Cahill, Carnival’s president and CEO. “I’ve known Lynn a long time and I have seen her excel in a number of different roles, including most recently leading Costa Cruises’ North American operations where she did a fantastic job,” he added.

Commented Torrent, “I have thoroughly enjoyed the last six years with Carnival Corporation & plc, particularly the last three years at Costa, and I am happy to be staying within our Carnival family. I’m very excited about this opportunity and look forward to working with what is, unquestionably, the best sales force in the travel industry.”

A 13-year cruise industry veteran, Torrent most recently served as president and CEO – North America of Costa Cruises, a sister company to Carnival Cruise Lines, where she was responsible for the company’s operations in North and Central America. Prior to that, she served for three years as vice president of marketing for Carnival’s parent company, Carnival Corporation & plc. She began her career in the cruise industry in 1995 as executive vice president of sales, marketing and passenger services for Renaissance Cruises.

Early in her professional career, Torrent was a senior auditor with Arthur Anderson in New York and later served as chief financial officer with Safecard Services, where she worked for Gerry Cahill who was then Safecard’s chief operating officer.

Torrent earned a bachelor’s degree from CW Post in New York and her MBA from Florida Atlantic University.

Carnival is the largest and most popular cruise line in the world, with 22 “Fun Ships” operating voyages ranging from three to 18 days in length to the Bahamas, Caribbean, Mexico, Alaska, Hawaii, New England, Canada, the Panama Canal, Europe, Bermuda, and South America. The line currently has three new ships scheduled for delivery between now and 2011.

So, back to the CD conference where we will be discussing new and exciting ways that the Cruise Directors and the entertainment teams aboard and ashore will continue to provide the best shows, activities and events at sea.

These discussions will be very confidential and very private and I will therefore be sharing them on a nightly blog each and every day ……………. sssshhhhhhhhh………….don’t tell anyone. These blogs will be written late at night and posted the next morning so please forgive any delay.

Now, I will be returning to Miami on Sunday the 10th. This is new, as the conference continued until then. Once that is over I will then fly into San Juan or St Thomas to join the Carnival Freedom. Then I can finally get back to being a CD and of course answering all your comments and questions which is something I know so many of you are looking forward to.

I read all your comments on the topic of Formal Nights. These were very interesting and we shall be discussing this further at the conference next week…………… there anything else you would like me to bring to the table?…………..If there is…………….let me know in the usual way.

This last week the blog had 28,000 slaps and we are heading for 2 million. I met many readers this week on the Carnival Imagination who have never sailed with me but recognized me from the blog…………..I even spoke to a Entertainment Staff member from another line today (can’t say which one) who reads the blog every day……………..hello to Sascha …………..


(Carnival Sensation and the Carnival Glory docked at Nassau)

We met in a restaurant in Nassau and before she returned to work she said how much she and her family enjoyed the blog……… much so that she and her Mum and Dad and brothers and sisters had booked a cruise on the Carnival Splendor and how excited they were. She then had to rush back to work ………….I can’t say what ship but she had to go and put her Mouse costume on.

I would also lıke to say a bıg hello to Lında who ıs saılıng as part of the press group here on the Carnıval Imagınatıon. She has a wonderful sıte and I encourage you to stop by: Thanks to Lında for her wonderful support.

Heidi has started packing so time to go and annoy her by taking something out of the suitcase that she has already packed…………….I will be in the doghouse but sometimes …………’s worth it.

As your faithful Blogist I will slap one on over the weekend.

your friends
John and Heidi

Hi, I’m John, and this is my blog. So please don’t mistake my opinions — or those of my dear friends, fans or commenters — for those of Carnival Cruise Line or Carnival Corporation. My apologies in advance for anything I may say that upsets you, but this disclaimer covers Carnival and puts the blame directly on me………….. bugger.