September 17, 2013 -

John Heald

 I started to give up caring what clothes I wore and about fashion as I gradually got fatter during my late twenties, in the same way I gave up on nightclubs, ever seeing my gentleman’s sausage again without the help of a mirror, or downing tequila shots at Carlos and Charlie’s with Calvyn in Cozumel. Even as a kid, I didn’t care and the only time I did care about clothes was during my single and thin twenties when I thought clothes could get me some rumpy pumpy. This proved to be bollocks because you can’t polish a turd……..if you get my meaning. As a cruise director, though, I have to look smart…..ish. My usual attire is a blue blazer, open-neck shirts and nicely pressed trousers and mostly clean underpants. Comfortable shoes are also a must for me.


On elegant night I have a suit and I make myself wear a tie. I probably should wear a tuxedo but I have never enjoyed them. I don’t get the idea of wearing a little bow that looks like it would be at home on one of those little dogs that Paris Hilton carries in her purse. I admit that, on some men, a bow tie looks elegant but when I wear a tuxedo and a bow tie, I look like a 1980’s nightclub bouncer.  Most of my colleagues, though, do wear tuxedos and that’s because most are metrosexual and thin…….the bastards. The tuxedo looks good but with cummerbunds, cufflinks and a real bow tie to fasten and to position under the triangle collar it is easier to understand trigonometry in Mongolian……..than to put one on. Nope, a suit and tie is as far as I go these days and I have often wondered if I came out on stage, to host say a travel talk wearing a pair of sweat pants and huge T-shirt…….would anyone care? Would people listen to me less and buy fewer tours if I wasn’t wearing my usual blazer and open-neck shirt? I wonder.


Time for today’s Q and A………………let’s crack on shall we?


Melinda Gold asks:

There will be lots of people writing to you about this subject for sure because it has angered so many loyal Carnival customers. The fact that Carnival has replaced the comfortable mattresses with cheaper ones made in China or some other third world country and has done this under the radar hoping we would not notice is unprofessional and shows that you have little regard for your customers. What say you to this as complaints, it appears, are happening each cruise on all the ships.


John says:

Hello Melinda Gold,

I have to say that this simply isn’t true. I have no idea where you heard this, Melinda, but honestly, and respectfully, it is absolute rubbish. Our mattresses are the same design and same make and, for years, have been manufactured in Holland. I know we spoke about mattresses here a few months ago and I say the same thing now as I said then. If you think your mattresses are not to your liking please tell your stateroom steward and he or she will do their best to help you by replacing it or adding a topper thingy to it. Most of our guests continue to get a great night’s sleep in our beds and it simply isn’t true that “it appears are happening each cruise on all the ships.” So, please ignore what you may have read elsewhere and know that you will sleep well on board. Please let me known if you have a follow up question. Best wishes.



John Tessani asks:

Hello John from another John – a Texan John, no less. We love sailing Carnival and love the Carnival Magic and have cruised now twice on this ship this year and have another cruise planned in January next year. My only comment is that we are seeing the same shows over and over again and wondered if in January there would be new shows for us to enjoy.

John Tessani


John says:

Hello John Tessani,

I am glad to see how much you enjoyed the Carnival Magic. While on your next cruise you will see different comedians and different variety acts but the three shows featuring the dancers and singers will remain the same. We really can only change these during a dry dock as they are complicated shows that just can’t be changed without the ship being out of operation due to scenery, re-choreographing, etc. It’s quite complicated, believe me. Please let me know if there is anything I can do before you cruise again and I hope you continue to enjoy Carnival Magic. Best wishes.



Trent Gilston asks:

I was the leader and organizer of a Cruise Critic roll call on the Carnival Dream who cruised on 8/10. How come on every other cruise line the captain and the cruise director and other officers attend and stand at the door to meet the roll call members. On our roll call, there was no captain or cruise director or any staff member at all which screams Carnival does not care about Cruise Critic members. We had 40 people attend and it was the focus of the conversation we all had together. It is very upsetting to know that no care or attention was afforded us. Very disappointing!!!!!!


John says:

Hello Trent Gilston,

First of all, I do hope that you and your Cruise Critic friends had fun together. It is not always possible for the cruise director to attend, most will try to if their schedule permits but often they cannot because they are on stage or hosting an activity or working elsewhere for all the other guests. Jaime D would have been your CD during the cruise and I know she always will try and go but the rest of the 3,000-plus guests need to be accounted for as well, I am sure you will understand that. The captains also have their schedules, etc., and most often, will not attend these functions. Each week I help organise a lot of Cruise Critic meetings and provide raffle prizes as well and I hope that shows we do care and we do want you and all Cruise Critic members to have the best of times.


Donna Jones asks:

I cannot believe I am doing this, but here goes. Why is Carnival not allowing you to cool your cabin to your personal likes? I was on the Carnival Magic this past May and my cabin was so hot we could not sleep. All they would say was that the standard temp is between 72 and 74. That is way too hot for me to sleep. I have never had this problem on any of my previous Carnival cruises. I have actually been sick since the third night of my cruise. I emailed Carnival twice with the only reply is that my cabin was within the normal standard. I have been one of Carnival’s biggest cheerleaders, but if they continue to keep the cabins that warm, I will have to find another cruise line. If you research Cruise Critic, you will see several more passengers were hot in their cabin also. Thank you.
Donna Jones


John says:

Hello Donna Jones,

Please don’t worry about expressing your feelings because that’s what this blog is for. I am afraid I have no time to research Cruise Critic but I did talk about this on my Facebook page recently and I had 1,000 comments or so to the question, “What is a comfortable temperature for you in our cabins?” It was very interesting reading what people think of as comfortable, it was so varied. The ship does have individual temperature controls but it seems that maybe the air flow was not as you would have wished it, for which I apologise. I can tell you that it is absolutely not true that we do not allow guests to alter the temperature on ships that do have the individual controls. I do apologise that the cabin was not to your liking and I am sure on your next cruise that it will be. Thanks so much for taking the time to write and hope we see you soon

Best wishes.



Megan asks:

Hi John,

I am seeing the 2/17/2014 cruise on the Carnival Victory as fully available to be booked on Carnival.com, and I’m interested in booking it, however, I’ve seen some reports that she will enter dry dock that date! Is this true? If so, why is that date still available? Any input would be great, thanks so much! Love the blog!


John says:

Hello Megan,

Carnival Victory starts her dry dock on September 25 so please go ahead and book and let me know as you do if you have any questions. Thanks so much for the kind words and I wish you a brilliant cruise. Best wishes.



Susan Genau asks:

When will LUGGAGE EXPRESS be added to the Carnival Breeze??? Sailing on the 10/26, and really want to take advantage of this program. Have used it on many other ships!! Anxiously awaiting a response!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!


John says:

Hello Susan Genau,

I am told by the ship that it will be in place ready to start next week, so by the time you sail it will be there for you. I wish you a wonderful cruise. Best wishes.



David Masenfer asks:

We were on the Baltic cruise with you, John, and have two comments that I want to pass on. The cruise was good and the people who brought our food and serviced our cabins were top of the class but there were two disturbing factors. I found the German party you presented to be very uncomfortable.  As someone who had family members slaughtered in Auschwitz, a celebration of German music, much of which was military marching style music, was offensive to me and I am sure other passengers as well. I understand you did not put this on to upset me but after our conversation on deck that night, I would have hoped you would have canceled further performances but I read that you did not. I then have no choice but to take this to the higher ups Mr. Heald, as you seem to be less than sympathetic to my concerns. The second point I wish to raise is the wait time we had on anytime dining option which on some evenings was an unacceptable 30 minutes. This must be addressed quickly or there will be more negative feedback from more and more passengers.


John says:

Hello David Masenfer,

I remember our conversation well and, as I said then I say now, and that is how very sorry I am that hearing the music played by what we call the German Oompah Band stirred your emotions.  We continued to have the parties featuring this music because the overall feedback was that our guests truly enjoyed it. I, again, apologise most sincerely for the upset this caused you. I understand that at peak times on the Baltic cruises that there were longer than usual wait times for Your Time Dining. This was mostly between 7:30 pm and 8 pm when many guests chose to eat. We will work harder to change this and get better in seating guests earlier. I do hope you had an enjoyable cruise and hope we see you soon. Best wishes.



Bettina Washington asks:

How do I get one of those upgrades that everyone else seems to get? I am a single parent — can you wave the magic wand and get me an upgrade? My booking is going to be on Carnival Ecstasy September 28 and I would like an upgrade to one with a window for me and my two kids which they would just love. Can you do this please, Carnival?!!


John says:

Hello Bettina Washington,

I wish I could but upgrades are not something I have the ability to offer. Most of the time the ships are sold out and upgrades are a rare thing. I have though noted your sailing date and will send you and the kids something to wish you a wonderful time. Best wishes.



Johnny Sophronia asks:

I have a large group of 14 going on the Carnival Glory from New York 9/21. Do you guys show the NFL games? We are all from Pittsburgh and want the Bears – Steelers game to be shown on the giant screen. How do we get that done?


 John says:

Hello Johnny Sophronia,

I am sure you will have a great time on the ship and will have loads of fun. I will have the games being shown on the ships posted on my Facebook.com/johnheald page on Thursday so please check then and I hope the game you wish for will be one of them. Best wishes to you all.



Cindy asks:

What is the date of the bloggers’ cruise on Carnival Sunshine out of New Orleans? You mentioned February 2014 but no date in your blog today.


John says:

Hello Cindy,

The registration for Bloggers Cruise 7 is now available on the top of this page. I hope to see you on the Carnival Sunshine on February 16 and if you have any questions, please let me know

Best wishes.



That’s all for today.


Good morning from Dublin, Ireland, where our guests are enjoying Irish hospitality and enjoying tours through the gorgeous Irish countryside and to see its castles and, of course, quaff a pint of Guinness. We have an excursion to the brewery where the famous black beer is made and it is sold out, both departures full of guests from the Carnival Legend. Once they have explored the brewery, and drank their two complimentary pints of Guinness they will be taken to a true Irish pub for a fish and chips lunch and yep…..another pint of Guinness.  I am sure there will be a few of our guests returning to the ship today with their liver as hard as the Blarney Stone singing their own unique versions of Danny Boy. It is great to be here and, despite some showers yesterday in Glasgow, and one early this morning here in Dublin, there is no doubt that all the guests are absolutely enjoying this wonderful cruise……………well, nearly all.


Sent: Monday, September 16, 2013 9:26 AM
Subject: Request for a meeting with you John – Mr _________ cabin ****


Good Day John,

Mr ——– has requested a meeting with you. He will not tell me what he wants, just that he is unhappy with aspects of the cruise. Please can you organize to meet Mr_________ at your earliest time?

Thank you and kind regards,

Guest Services Supervisor, Carnival Legend

Carnival Cruise Lines


And so after sailing from Glasgow last night I met with this guest by the coffee shop. I have recently moved my meetings with guests from the lobby to the coffee shop. This was a tactical move on my part. You see, I meet the guests and offer them a coffee and a huge cookie which I hope will break the ice and make it a more casual meeting. I met this guest, who I knew instantly was not a happy chappy. Funny, isn’t it, that after all these years doing this I can tell straight away who isn’t going to want to give me a hearty handshake and say, “Who cares about the rain? We are having a brilliant time.” Yep, when he approached me, I knew from his body language that I was never going to be on his Christmas card list.


So, what can I tell you about this chap? Well, he’s American and lives in Anaheim, California.  This cruise on Carnival Legend is his first-ever Carnival cruise but it is his 14th cruise. I know this because he produced a piece of paper from his pocket with a list of the ships he had been on before. There were some Xs, a dollop of the something of the seas and the last three cruises had been on Crystal.


So, what did he like about the Carnival Legend?  Well he thought the crew was friendly and his stateroom steward he said was “excellent.” What did he not like about his Carnival Legend cruise? Well, he despised the decor of the ship, did not like the food, any of the food at breakfast lunch or dinner or anything in between. He also made a point of saying he did not like the guests who were sailing here, saying that they were “not what he had expected.” He didn’t enjoy the shows and was disappointed that I had not provided more historical lectures about the ports of call.


I had to ask then why he had broken away from his usual cruise history and his answer was simple, “The price.” He had seen the cruise advertised, booked last minute and here he is.

But even taking the brilliant value for money into the equation and having heard his list of previous cruises, it was obvious that quite simply Carnival wasn’t for him. Now some of you may be expecting me to launch into my usual rant about this and defend the company I love like a knight would defend his king. But not this time. You see, I spent 20 minutes listening to this chap.  He didn’t shout, he didn’t want anything, he just wanted to tell me Carnival was not for him. He simply wasn’t comfortable here.


Sometimes certain people feel comfortable doing, eating, sailing on and wearing different things. I mean, would Oprah Winfrey buy her pursers from the $10 sale at our onboard Fun Shops. Would LeBron James drive a SMART car? Would Megan Fox turn up for Oscars wearing a full length tweed skirt and a cardigan knitted by her Great Aunt Molly? Can you imagine me as a CD for Cunard telling the jokes I tell and being………..well………me?


People tend to know what suits them……..and what doesn’t. It is rare to find someone who has just finished reading The Complete Works of Shakespeare and has now picked up a copy of 50 Shades of Grey. So value for money is what brought this chap to Carnival but even that wasn’t enough to put a smile on his face. I will keep trying as, of course, will all the crew here. I have changed his dinner seating as he did not care for the people he was seated with and they now have a table for two. But 26 years of experience tells me that this will be his one and only Carnival cruise.


And while I am talking about moody guests, I might as well tell you about this letter I received a couple of days ago. You may remember that we had to skip Belfast and call at Liverpool instead due to the weather conditions. For the most part, guests handled this very well and they absolutely loved Liverpool yet once again some guests’ expectations of what should happen when we miss a port are completely different to most. Here is what I mean:




I discussed this on Facebook yesterday and I will mention it again here. You see, in my opinion, the guests that wrote this letter know deep down in their hearts that we are not responsible for the weather. They know that to suggest that they be compensated because we missed Belfast is not going to happen. What they do know though is that if they shout loud enough someone will listen and maybe, just maybe, they will get something, anything, for throwing their toys out of the stroller and have a good old scream. Oh and it’s not a few bits of fruit in a straw basket they want, it’s money.


In this case, the shore excursion manager, guest services manager and I met with them briefly and while being sympathetic that they missed the tour they wanted to do so much we explained that there were no grounds for compensation. There were then the veiled threats of never cruising with us again and mention that another cruise line had given each passenger $100 credit when they missed a port. But what got me was the surprised and indeed shocked look on their faces when they were told they were not getting any money. They had come into the meeting expecting not everything they had asked for but were confident, I think, that we would cave and give them something. But we didn’t, not this time at least.


It is funny how some guests moan at me and other crew members about the weather. It’s a cruise ship thing, that’s for sure. If I book a week at Disney and it rains, I would never dream of standing in line at the front desk of my Disney hotel to tell the receptionist with the perfect teeth and that perfect Disney smile that I was pissed off because it was raining. So why is it that people do this on cruise ships?


The other day I asked on Facebook what the readers thought the toughest job on the ship was and 844 of you posted your answers. There were many different thoughts on this from dishwashers, environmental or garbage separators and some said cruise director which I totally agree with, naturally. But seriously, to me, one of the toughest jobs on the ships has to be one that on the Carnival Legend is done by a young lady from South Africa whose name is Michelle.


Yep, Michelle is the Carnival Legend’s pedicurist and I could never ever do what she does, not for all the money in the world and unlimited rumpy pumpy with Latvian models. OK…….that is, of course, bollocks but for anything less than all the money in the world and unlimited rumpy pumpy with Latvian models, I would never be able to do what Michelle does. You see her entire day is spent holding feet, other people’s feet, and just the thought makes me want to vomit. You see ladies and gentlemen, I despise feet, all feet, with nearly the same passion as I despise waking up to find a huge boil on my gentleman’s sausage, people who blame me for being for the weather, guests who rub my stomach…….and the French.


I’m told that there are secret places in basements where people go just to partake in the art of toe sucking. How is this possible? How can a man look at a lady and think, “Quawwww, look at the big toe on her!” I think my hatred of feet began when I was a bar waiter on the Holiday and shared a cabin and dorm-style shared bathrooms with various nationalities who all would shower in their bare feet ……. me…. I wore my Wellington boots. There’s nothing worse than taking a shower and watching a cluster of hair float over your feet.


In years gone by most men would never wear sandals. The Indonesian, Filipino and Caribbean crew would but never the male guests. But suddenly, it became acceptable for men to wear sandals and flip-flops and they even became a major fashion statement and, as soon as the sun came out, it meant getting your feet out in flip-flops, sandals and the shoes similar that Jesus would take off before he went for his morning stroll on the water.


Why do we do this? Heat rises. There is absolutely no reason why your feet, way down there at the bottom, should, in shoes and socks, get any hotter in summer than in winter. Your top half, sure, but not your feet. And feet are ugly…. think of me-naked-covered-in-baby-oil ugly.

Back to feet and I also absolutely hate the yellowed, cracked toenails and the fully blackened one on the right from where a LeBron James-sized chap stood on it a few years ago.


How can bringing these out in public be considered acceptable? The sight of such a foot in flip-flops, walking on Lido Deck is just so wrong, the plastic sole going slap, slap, slap against the sweaty arch. And sometimes you see people in flip-flops when they come on stage. Seriously, aren’t they worried that somebody will stamp on their toes – either accidentally or, if the somebody happens to be me……. deliberately?


And, sorry, ladies but your feet are not much better. They are usually smaller, at least, which is something. And they are sometimes better kept, ready to make a place for nail varnish. Oh, how women love to paint a toe. For most of the year, they can only slap brightly colored chemicals over their eyes, lips, nose, cheeks, hair and fingernails. Summer opens up 10 new little canvasses for some nail technician to paint on. And what’s with all these women who don’t really have a toenail on their little toe, just the merest sliver of nail poking out in the middle?


Surely, then the worst job on the ship is Michelle’s who sits up at the Helen of Troy spa all day every day, holding slabs of cheddary feet. At what point in her life did she wake up and say “You know what Mum, when I leave school, I want to work on a huge cruise ship scraping dead skin of people’s feet.” So today I salute Michelle, the Carnival Legend’s pedicurist, who is pretty, talented and professional and has been blessed by God with bugger all sense of smell. And here she is doing what I never could.





Your friend,


Comment Policy

Look, friends — there are a few things you should remember before you comment. The space below is for you to post your comments about the post I've just written above. Now, while I may not be able to reply to your comment below, I do sit in my underpants almost every morning and read everything that is here. So feel free to comment on the comments and then if someone wants to comment on the comment to the comment then go ahead as well. Please be courteous, unless the poster is French...........then you can say whatever you want.


  1. Sue Morton March says:

    Must say…I have strayed from the Carnival brand and tasted the pleasures of those other ships. We found the people on those “other” ships to be “not what we expected” – we expected fun-loving, cheerful and relaxed people as we have found on Carnival. What we found…uptight geriatric individuals with no tolerence for us in our shorts and jeans (by the way – we’re senior citizens, too). We don’t always love the decor, but everything else is PERFECT for us on Carnival (but would like some variation of ports out of Galveston!)

  2. Linda (Mom of DJ) says:


    What many people do not realize is that other cruise lines must use their advertising budgets for Meet and Greets because their occupancy rate is only 93%.

    Fortunately, Carnival has occupancy rates of up to 125% …so Carnival does not have to waste money in this area. Not spending money on this keeps our cruising costs low.

    I mean, let’s get real. If someone wants a Meet and Greet..it is not rocket science. Just tell everyone to meet at a spot on Lido after the Muster Drill. We do this successfully on every cruise….all by ourselves.

    We do not need Captain,Staff or Crew….. Only people with no self esteem would DEMAND the presence of these individuals. It is usually someone who is trying to impress the group that makes these kinds of demands. They need to grow up!

    As for the temperature….we keep our temps at 74 at our home. BUT we use ceiling fans in every room. Air CIRCULATION is the key to a cool room. And of course, there is no circulation in these cabins. Of our almost 60 cruises, we have had hot cabins three times. Carnival should have fans available in these kinds of cases.

    Linda (Mom of your friend DJ)

    Ps apologies for any typos….this was typed on my IPad.

  3. judi says:

    I agree about the feet…never allowed my children to wear sandals because I didn’t want their little toes smashed…I have never owned flip flops and the DH wears deck shoes…Now adults,both my kids wear flip flops when ever they can…drives me crazy..

  4. Martha says:

    Hoping that David understands that not all German’s were Nazis. Oompah Band music, is not military at all. It is folk music, mostly from the Alpine region.

  5. Pingback: MICHELLE – COULD YOU DO WHAT SHE DOES? | ourcruisedeals.com

  6. Diane says:

    Gimme, Gimme, Gimme, geesh does it never end? I don’t know how you do it John. Your certainly guaranteed a place in heaven for all that you put up with. Heck, if Carnival gave away everything people ask for, Carnival would be bankrupt in a heartbeat. I’d like to see this blog get back to the way it was when you first started writing it and that’s sharing our cruising experiences and offering any help needed to our fellow cruisers. Looking forward to my first ever Christmas cruise on the Carnival Legend and my 22nd Carnival cruise.

    • Doris says:

      Diane I agree with you go back to the beginning and quit posting the customer complaints all that does he bring out persons who love attaching them. Occasionally the complaints are legit. Don’t always open a can of worms just keep to you original stories and humor.

  7. Jeff Reese says:

    To the people of cruise critic you are no better than any one else on the ship. Be happy that they are sending you the champagne and the ships on a stick. I get so tired of hearing you all wine and cry that you all aren’t respected enough. Guess what you have to earn respect and that isn’t done by pouting and stomping your foot every time you don’t get your way. Try acting like an adult and saying THANK YOU for what you do get. You don’t see the veterans groups on here wining about you didn’t send this or give us that and as far as I am concerned they are the only ones even close to have earned the respect needed to demand any thing. So quit crying and just say THANK YOU for what you get and be happy you are on a cruise.

  8. Carey says:

    There will ALWAYS be somebody offended by something. If you’re not allowed to make jokes about something that could be offensive, Carnival would be the quietest cruise line in the world.

    I say, “Have at it!” Nothing is sacred in comedy.

  9. Bob & Nimia says:

    Greeting John, My wife and I sailed with you on the 7/15 Baltic Cruise and I had the pleasure of meeting Michelle and having her work her magic on my feet. I get an ingrown toenail on my big toes and despite having them “work on” before vacation after several days of walking all over London I was in pain and very concerned how I would be able to walk all over Northern Europe.

    Well Michelle fixed the toes and saved much of our vacation. She was absolutely the BEST! GIve it a try, you will never play with your own toes again 🙂

  10. Ralph says:

    Melinda Gold,
    Sounds like you are drinkin the Cruise Critic Kool Aid!!!

  11. Kathy B says:

    We were on the Baltic cruise this summer as well, and we really enjoyed the German band that performed on deck. I found nothing “military” about it – mostly dance music. And for the record, my great uncle (who enlisted in the US Army at age 35) was killed in action in Europe in 1944.

    • Rick Drake says:

      We were also on a Baltics cruise this Summer. I enjoyed the oompah band. I thought it was beer drinking music.

  12. Jose says:

    Trent Gilston,

    What makes you and 40 people from Cruise Critic so special that the captain should visit you? There were at least 3,500 other passengers on the ship with you that did not make this demand. Shouldn’t they get the same? Your cute little Cruise Critic groups beg for trophies and champagne for door prizes and then b**ch when the captain doesn’t come to your cute little party. You are an adult so act like one. Do me a favor, don’t breed.

    Now, thank you, I can now take my medication.

  13. Phil Hale says:

    We too have tried a couple of other lines, and have returned to the fold. On one Holland America Cruise we (64 and 69) were the youngsters among the GOP (grumpy old people) It was fun crew and service impeccable, but not for us. Miss a port on something of the seas and expect an hour of screwdrivers (canned OJ) or Bloody Mary’s (Canned Tomato juice) and your port charges back…if you’re lucky. Cruise critic flash: Stop taking things as seriously as you take yourselves. Relax. I feel for the folks though, Mother Nature has robbed me twice of a visit to the Emerald Isle! My dad was shot at in Germany, My son was born there, I was given medals by the German Army. WWII IS over. The country thrives in freedom and does not tolerate the
    “old ways”. Never forget but still, please remember that none of the people responsible for those horrors are any longer living.

  14. Dan says:

    Hi John
    Michelle is your hero, you say?
    Don’t knock it till you have it done. We can’t get down there to take care of our feet anyways.
    We started a tradition 12 cruises ago when we got married on Carnival Pride, on the day prior to sailing, we all go to the Nail Spa, both guys and gals. I can happily say, after several MAN-pedi (myPlay on words) that cracked yellow big-toe has been Healed …
    Nuff Said. Whoot Whoot !!

  15. Sandy says:

    To the couple that was disappointed on not seeing the Titanic museum there is one not to far from where they live,just down the road a piece in Tennessee.

  16. Daniel West says:

    I’m having trouble getting my head around David’s problem with the German music. If he was as scarred by the atrocities at Auschwitz as he says he is, why did he book a cruise with a German port of call? Did he not think that he would somehow be exposed to Germany and German influences on a cruise with a German port of call?

  17. Robin says:

    Mr. Masenfur obviously has the right to be very sensitive and upset about the horrific deaths of his relatives in Auschwitz. Since that bothers him so much, though, I wonder why he booked a cruise that stopped in Germany, and I further wonder why he didn’t just skip the German band party.

    As for Mr. Gilston, I was at a CC roll call party on another line and there were no officers or crew members there at all, nor did we expect any to be. We had a great time!

  18. James "Bear" McClellan says:

    In reference to the temp on the Magic. Me and my DW were on the Magic last June. The temp in our stateroom was at best 75°. At night it cooled off some. Any time on the ship for those 7 days was always a sweaty situation for me. I discussed this with Sam the hotel manager and told him that in my opinion, the HVAC system on the Magic is not capable of any real cooling while in very warm waters during the hot months in the summer. This was our third cruise on the Magic and during the hottest months, it just in not very cool. On the Ecstasy when she was in Galveston we were moved to a “meat locker” from a room that did not get any cooler than 90°, so I seen what some systems can do.

  19. angela renda burtenshaw says:

    John, I am writing to you as I sail on the Glory. We departed ny on 9/14. Without going into all the details, I want to tell you everything that could go wrong did go wrong for us. On the first night I complained about the very loud noises coming from the ebony lounge directly below us. A very sweet woman from the pursers desk, named Rose, immediately came to our cabin and did all she could to help us, but there was little she could do. I told her because of the noise that would continue in the room for the cruise we might want to leave the ship when we got to Boston. She told us to think about it and she would have her supervisor call us in the morning. In the morning Thelma a guest service supervisor called us. She was absolutely charming and went out of her way to get a solution to the problem. She also explained how the guaranteed fun vacation worked never once judging us for whatever decision we would make. She came up with a wonderful solution and as you can see we are still here and enjoying the cruise. Each morning, Thelma checks on us to make sure everythin is ok and we are happy. Rose always asks if we are ok These 2 women took a bad situation and turned it around. They treated our problem as if it was their own. Because of them, we stayed on the ship. I intend to write a long letter to Mr. Cahill when I return telling him in detail about the problems and how Thelma and Rose both did a fantastic job. I wanted you to know of their good work also and hope you can give feedback to the beards. Carnival is truly lucky to have these dedicated and caring employees.

  20. Terry Barroso says:

    Hi John
    Please let me know if you will have a Transatlantic cruise coming to Florida in a new ship in the future.
    Did the Sensation and the Breeze and was amazing a most do again and with you being the cruise Director you are amazing. We just came from the Victory the director was ok need to learn a lot from you…… We enjoy very much the cruise and having Latin Music every night was excellent after so many comments at the end of each cruise asking for Latin music we got it, HALF MOON CAY is the most beautiful beach I ever seeing will love a cruise being at sea and just going there. Will go on Nov 1 in the Imagination I just love to cruises and to me Carnival is the best . being cruising with you guys for the past 30 years also with other cruise line but if you want fun Carnival is the answer . Hope to hear from you soon . Terry

  21. Nanette Blanchard says:

    Hi John,
    I am a big fan of cruising with Carnival. My next cruise is coming up the end of October on the Carnival Dream. I am cruising with a group of 9 friends; this is our second cruise adventure together. We are trying to take advantage of the program where we video ourselves having a great time on a Carnival cruise. I am sure whatever we put together will make the cut for the TV commercials. There’s only one problem. My idea of the commercial needs a Carnival Smokestack Hat. I can’t find one anywhere. I called Customer Service who got the contact details for the company that runs the gift shops on the ships, I’ve looked on the internet, and I’ve gone on Cruise Critic and ask recent cruisers to look for the hat. No hat. Please John, can you help me out? Can you help me find a Carnival Smokestack Hat?

  22. Deborah from Canada says:

    I have a little chuckle when reading your blog, it makes me realize what a good spirit I truly have. I have not one complaint…lol ya it rains. And thank god it does, how sad the places we visit would be if it never rained 🙂
    I think you and your team are doing a smashing good job, organizing and planning to make us happy and comfortable. I was a little sad for a moment when we couldn’t stop in Belfast, since I tried going there 20 years ago, but due to circumstances couldn’t make it. But instead we got to visit Liverpool and that was so much fun. It’s all just part of the adventure.
    We mostly book the Carnival tours, and the one to the Irish countryside was great! We bumped into a couple of the girls who work with you, such cheerful girls, when we were boarding the ship. What a fun life you all must have sailing the seas.

  23. Barbara says:

    For Trent, from Cruise Critic. This is a perfect example of why I cancelled my membership on that website several years ago. Brainless comments, whining and complaining. This guy should KNOW that Carnival does NOT do Meet and Greet like “others” do. It’s all over the CC website and on the Carnival website. A little research on his behalf could have avoided “disappointment”. But that’s not what those folks do. They just gripe.

  24. Barbara says:

    For Mr. Masenter. While being sensitive to the events of WW2 in Nazi Germany 70 years ago, it’s time to realize that Germany is not the country it was then. They have a rich culture and a long history. Their polkas and reels are rousing and fun. It would be like refusing to listen to “American” music because Europeans slaughtered several million original first people, stole their lands and homes. Time to grown up and move on.

  25. Canuck Cruiser says:

    Hey Trent Gilston,

    Get over yourself……..Do you realize that Cruise Critic members make up less than 1% of all cruisers? Not to mention that your only qualification to be a “Cruise Critic” is to have an email address. Stop whining like a little school girl and put your big boy pants on and get a life!
    Just because the captain and some of the crew don’t visit your little pity party doesn’t mean that Carnival doesn’t care about passengers. And another thing…..stop comparing other cruise lines and what they do or don’t do……..you’re on a Carnival cruise…..so zip it and try to have a good time…….which I’m sure will be hard for you because you seem to like to do nothing but complain and bring others into your selfish world.

    and btw……….I’m a CC member and I find your attitude towards Carnival offensive.

    Carnival ROCKS and the crew are amazing…..try talking to them and you’ll find that out eventually.

    • Linda (Mom of DJ) says:


      I have been a member since 2002 …. I completely agree.

      These kinds of childish “demands” portray the very worst of what Cruise Critic has to offer.

      Linda (Mom of DJ)

  26. The Dude says:

    I belong to Cruise Critic as well and I also feel disappointed by what some fellow CC’ers type up and get published in this blog.

    But, I also feel that CC is still a pretty good site with good information being shared.

    I’ll continually hope that people will think before they type.

    • Linda (Mom of DJ) says:


      As with anything in life….the rotten apples try to spoil the whole barrel.

      Thank goodness there are great folks there that foil the “rotten apples” plans!!

      Linda (Mom of DJ)

  27. We are platinum members of carnival. We were thrilled that Belfast was cancelled. We chose the excursion to Wales & were not disappointed. You indicated that Carnival gives in when you make a loud fuss. Well, let me tell you John, that you could not be more mistaken. We had booked this cruise & the transatlantic many months ago. Yes, it was a great value. We do not book for Cunard ambience or education. We had booked the 2 night pre-cruise with the London Olympia, as soon as the booking became available. We got written confirmation from Carnival in January 2013. Well, some idiot from Carnival cancelled it. We only noticed this when we made final payment in June 2013. Carnival denied everything. Their treatment of us and our travel consultant was not acceptable. You do not treat your premium customers in such a low class manner. I wrote to the new CEO. He or his staff never had the courtesy to answer my post. Yes, sadly I am one of the few human beings who remembers how to write a business letter and mail it by U.S. Post Office. We thank God that we had such a pro-active travel consultant. They even called London for us and finally 4 weeks prior to the first cruise we were able to book 1 night on our own and 1 thru Carnival. Transfers from the airport to the hotel and hotel to the ship were another nightmare. It would take too long to explain it. But, our agent looked out for us and we will be grateful that we do not book on our own. Carnival can be hell to deal with and their final answer was $50.00–so sorry–take the money. We refuse to let this ruin our “back-to back” cruises. The purpose of this post is to let people know that customer service is not always available on a cruise line but there are still some independent travel consultants who care and know how to treat people. We look forward to seeing you around the ship. We first met you on the Carnival Freedom–our Dad, Frank who is now 95yrs–still talks about you–and the “rope” down his pants.

  28. Michael Jacoby says:

    My fiancé and I will be on the magic cruise leaving on October 13 2013 for our honeymoon and would like to know how we go about getting a table for 2. We are so super excited that this cruise will be the beginning of our life together.

  29. Howard says:

    In regards to 2 things discussed in this issue of the blog…..

    I have completed 22 cruises with Carnival and no, the beds are not as comfortable as they were in the beginning. If the mattresses are the same, perhaps the mattress toppers have changed. And yes, the cabin temperature is too high. There is something wrong when the thermostat thingy has to be set as low as it goes just to have a barely tolerable temperature in the cabin. It didn’t use to be that way.

  30. Jeanette says:

    Hey John, the Conquest has two rainy days where I couldn’t use my balcony at all cuz I was on Deck 11 and had no overhang above us. Carnival should give me something in compensation, oh perhaps a fruit basket or something *BG* No, wait, a free cruise would be good *LOL*…

    Weather happens!!! At least the rain cooled the hot, humid air down….

  31. Lynn Baxter says:

    Our group of 9 just finished a cruse on the ship Magic, and would like to know why the water tasted like rusty pipes. After the first meal we no longer would ask for water! We heard alot of other people say the same thing about the taste. Do you have any thoughts on this? Everything else was great on board and off. We will sail agian soon, We’ll just bring our own water.

    • JOSE ROSA says:


Copyright 2017 John Heald. All Rights Reserved